- Insmed Incorporated (Phoenix, AZ)
- …support specialist teams. This individual will be responsible for running daily call center operations and workflow management. The Manager will also be tasked ... checks.Provide regular feedback and trend assessment to leadership based on quality audits.Operational Oversight Reporting & Analysis:Analyze call center metrics… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Accounting at Novo Nordisk Inc. As part of the NNI Finance team, the manager will business partner with budget controllers (FP&A) and other key stakeholders across ... to ensure all deliverables are met Interfaces with cost center managers and Lines of Business (LoB) to make...what it takes mindset and positive attitude Commitment to Quality - dedicated to providing the highest quality… more
- First Horizon Bank (Knoxville, TN)
- …skills to competently and efficiently complete assignments + Assists the Contact Center Quality Control Manager in maintaining an effective testing ... serving their customers one opportunity at a time. **Position Overview:** The Contact Center Quality Specialist provides a comprehensive assessment of … more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... optimize resource allocation, and address customer concerns in a timely manner. The manager directly manages all contact center processes and communication… more
- Peckham, Inc. (Grand Rapids, MI)
- …to your application so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center ... to the contact systems' functionality to the Contact Center Site Manager OTHER...customers and stakeholders + Assist in maintaining organization wide quality standards + Miscellaneous related duties as assigned SUPERVISORY… more
- NTT America, Inc. (Chicago, IL)
- …all performance and SLA goals and fosters a quality driven culture. The Contact Center Manager is responsible for: + Monitor dashboards, workloads, ... forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business...customer relations and maintain the highest standards of ethics, quality and service. + Provide professional, customer centric service… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** ** Contact Center , Manager ** **_Onsite role_** You will WOW us if you + Are relentless when it comes to customer ... will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of...and cross functional projects for the Customer Service Call Center Operations to completion. The Outsource Operations Manager… more
- Penn State Health (Hershey, PA)
- …status, and family medical or genetic information._ **Union:** Non Bargained **Position** Manager - Corporate Services Contact Center **Location** US:PA: ... OF POSITION:** Responsible for providing 365-day coverage from 6:00am-10:00pm for the Contact Center responsibilities including Careline, MD Network, and Patient… more
- Vanderbilt University Medical Center (Nashville, TN)
- …highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center 's mission of quality in patient care, education and research. We ... **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating...research. **Organization:** Medicine O/P Admin #1 **Job Summary:** The Manager , Patient Care Services is a leadership role that… more
- Intermountain Health (Columbus, OH)
- … collaborates with the leadership team, department and oversees the operations of the Contact Center . Their main goal is to improve efficiency, quality , ... they need to improve their skills and performance. + ** Quality Assurance** - The Operations Support Manager ,...and sustains SharePoint information & knowledge bases for the Contact Center . Proactively connected with clinics, ECC… more
- US Foods (Zebulon, NC)
- …in principles and practices with food service distribution and contact center experience preferred **Knowledge/Skills/Abilities:** + Outstanding verbal ... of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Southeast Region of the United States… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …policies and procedures, manages the day-to-day organization and direction of either the Contact Center or Branch Experience team. Ensures that MSR's provide a ... and executes a staffing plan, coordinating experience team assignments for Branches or Contact Center ensuring adequate coverage. + Assists in developing and… more
- Biomat USA, Inc. (Portland, OR)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required;… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. If you, or someone you know, might be interested in ... learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ### Apply here- PRN Case Manager … more
- Three Saints Bay (Martinsburg, WV)
- **Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. +...call monitoring to ensure consistency in the level of quality of service, identify training gaps and providing feedback… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The ** Quality Assurance Program Manager ** (QAM) is primarily responsible for ... leading the development and implementation of data center construction project-specific quality programs in alignment...us know the nature of your request and your contact information. It's exhilarating to find yourself at a… more
- Fairview Health Services (St. Paul, MN)
- … or director level. + Must have extensive knowledge of contact center software, IVR tools, workforce management and quality monitoring, in addition to ... **Job Overview** **Overview** The Director of Contact Center Operations provides leadership and accountability for the contact center . The Director of … more
- Grand Canyon Education (Phoenix, AZ)
- …demonstrate empathy, active listening skills, and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, ... potential student inquiries into inquiry management database with high quality and attention to detail. + Conduct Live Chat...Student Contact Center - Student Contact Center Manager Application Instructions… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for...Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways… more
Related Job Searches:
Center,
Center Quality Manager,
Contact,
Contact Center,
Contact Center Manager,
Contact Manager,
Manager,
Quality,
Quality Manager