- MUFG (New York, NY)
- …and Flow + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- Metro Nashville Government (Nashville, TN)
- …routine to complex setup, installation, and configuration of 911 Intrado Phone and NICE Recording systems to include deploying new software releases and ... + Provide onsite technical support of Intrado 911 Phone system and NICE Recording system; advance troubleshooting of software, preventive maintenance of… more
- Scotiabank (New York, NY)
- …scale with industry-recognized tools (eg, Turrets like BT, IPC, Cloud9, etc ); Voice Recording software (eg, Verint, NICE , Redbox, etc); Cisco IP Communicator. + ... for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice...You are comfortable working out of hours and/or on call to support our mission critical technologies + You… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. * Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- TEKsystems (East Lansing, MI)
- Description RJP (Real Job Preview) Zoom call with the Maximus team will be December 17th/18th from 1:00-2:30, equipment pick up will be November 7th from East ... up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service… more
- MetLife (Cary, NC)
- …& Support: * Design, implement, and maintain Genesys Cloud CX solutions including call routing, call recording , Architect, Integrations, Analytics, IVR/IVA ... workforce management (WFM), quality assurance (QA), and analytics tools. eg NICE IEX, Intradiem, Thrive. * Familiarity with Agile methodologies, DevOps practices… more
- Coinbase (Austin, TX)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more
- BASF (TX)
- …Engineer, you create chemistry by ** + Supporting neural network training by recording video data using prototype sensor systems. + Organizing and inviting a diverse ... + Good English required; Spanish language skills are a nice -to-have. **Create your own chemistry with you@BASF** At BASF,...to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits,… more
- Coinbase (Richmond, VA)
- …junior security engineers in Web3 bug bounty triage and analysis. * Provide on- call support for critical Web3 bug bounty-related incidents. * Document and report on ... stakeholders. * Experience building relationships with product, engineering, and security teams. * Nice to haves:* * Participation in CTFs, bug bounty programs, or… more
- Allied Universal (Fort Lauderdale, FL)
- …card readers, ancillary door devices + IP and analog cameras, head-end video recording devices + Wired and wireless systems and intercom systems + Troubleshoot and ... diploma or equivalent is required + Available for scheduled "on- call " duties to respond to emergency service calls +...or ability to hold license once hired **PREFERRED QUALIFICATIONS ( NICE TO HAVE):** + Manufacture certifications in any of… more
- Humana (Pierre, SD)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... large scale cloud contact center experience solutions (SaaS vendor solutions like NICE , Genesys, etc.)** + Experience in implementing capabilities including (but not… more
- Coinbase (Providence, RI)
- …whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * ... verbal communication skills, with a bias toward open, transparent cultural practices. * Nice to haves:* * Experience building compliance systems * Exposure to… more
- Coinbase (Jackson, MS)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * Full-Stack software development experience *...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Allied Universal (Indianapolis, IN)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... streamlining service tickets for client nationwide + Available for schedule "on- call " duties to respond to emergency service tickets/requests + Must possess… more
- IBM (Austin, TX)
- …core features, to the implementation of cryptographic sub-systems that will allow secure recording and playback of sessions taking place over many different types of ... * Optimize performance and scalability of Boundary management workflows * Participate in on- call duty rotation to keep the service availability 99.9% or above * Work… more
- Coinbase (Charlotte, NC)
- …code to meet the needs of your customers. * Maintain, troubleshoot and be on call for engineering and operational support. * Stay on top of industry trends and ... skills to work effectively with both technical and non-technical stakeholders. * Nice to haves:* * Crypto-forward experience, including familiarity with onchain… more
- Coinbase (Charlotte, NC)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * You have gone through a...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more