- LA Care Health Plan (Los Angeles, CA)
- …of Call Center, Converge IVR /CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting. Assist in ... Keeps current on latest technologies and best practices. Lead project teams through implementation of large, complex projects from...IVR /CVP, AT&T Connect Conferencing, Right fax, Cisco Universal, Call Manager , WebEx, IM and UCCX. Applies… more
- Duquesne Light Company (Pittsburgh, PA)
- …highly preferred. **Skills and Abilities Utilized in this Role Include:** + Knowledge of Call Center metrics and IVR function + Experience with union employees ... outcomes. We want you to join our team! The Manager , Customer Contact & Service Excellence, will be accountable...activities and drive results. + Monitor center performance through call observations. Across all these areas, this role is… more
- Calabrio (Minneapolis, MN)
- …IP telephony vendors such as Cisco, Avaya, or Nortel (eg, agent desktop, IP- IVR , instant messaging, workforce management, call recording). Core Competencies: + ... turning data into actionable insights with lightning speed. We are seeking an Escalation Manager to join our growing team. In this role, you will serve as a… more
- Sprinklr (UT)
- …for this role Working on the **Platinum Support Team** the **Support Account Manager ** is the main technical support contact serving Sprinklr's largest and most ... brands to deliver excellent customer support experience. **Platinum Support Account Manager ** also acts as an internal escalation point, collaborating with Sales,… more
- Enterprise Mobility (St. Louis, MO)
- …technologies, including systems like Amazon Connect for voice chat, ACD (Automatic Call Distribution), IVR (Interactive Voice Response), and CTI (Computer ... Services departments across the company to provide business analysis, project management, implementation, and consulting support for technology-related initiatives.… more
- Wells Fargo (Roanoke, VA)
- …+ 3+ years of Agile experience + 2+ years of Interactive Voice Response ( IVR ), Call Routing, Agent desktop or other Contact Center relevant experience + ... role:** Wells Fargo is seeking a Lead Digital Product Manager (Product Owner for Contact Center) to help support...with data and performing necessary analytics to conceptualize a project helping realize a business benefit + Experience working… more
- ONE Gas (Tulsa, OK)
- …to minimize bad debt expense. + Manage all POM (Proactive Outreach Manager ) campaigns to minimize account receivables, ensure timely processing of disconnects and ... **What You Will Do** Develop and execute customer service strategies, including call routing, real time management, bad debt management, forecasting, scheduling and… more
- Fairview Health Services (St. Paul, MN)
- …to improve contact center performance. Oversees the activities of project development including implementation and on-going performance. Represents the contact ... 5 years combined healthcare (clinic or hospital) experience and call center experience and progressive leadership with 3 of...progressive leadership with 3 of those years at a manager or director level. + Must have extensive knowledge… more