- AdventHealth (Hinsdale, IL)
- …daily contact center performance, root-cause analysis, and trends and behaviors + Assist the Real - Time Workforce Analyst to ensure associates are ... contribute:** The Consumer Experience Center (CxC) Forecasting & Scheduling Workforce Analyst is responsible for forecasting volume...schedules based on dynamic needs of CxC + Study real - time and historical data to modify forecasting;… more
- Pearson (Augusta, ME)
- …goals? If so, we have the perfect opportunity for you! We're looking for a Workforce Management Analyst (RTA)to join our Workforce Optimization team.In this ... dashboards to create comprehensible insights. + Involves monitoring and managing the real - time performance of agents to ensure they adhere to their schedules and… more
- Mass Markets (ND)
- …trusted partner in the industry. We are looking for a proactive and detail-oriented Real - Time Analyst to join our workforce management team. This role is ... to enhance operational efficiency. + Implement industry best practices for real - time monitoring and workforce management. CANDIDATE QUALIFICATIONS… more
- Hackensack Meridian Health (Edison, NJ)
- …and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst ** , you will utilize workforce management tools ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...+ Minimum of 1 year of experience in a Workforce Management role as a RTA or Analyst… more
- JPMorgan Chase (Chicago, IL)
- … Real Estate (CRE) group at JP Morgan as a Full Time Analyst in our 2026 Commercial Real Estate Program.. We offer financial solutions across all ... work with a diverse range of clients. As a full- time Analyst , you'll undergo a 2.5 Year...weeks of orientation and training. As a 2026 Commercial Real Estate Analyst within the Commercial … more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full- ... the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call...shrinkage. Preferred Qualifications + Experience with multi-site or remote workforce management. + Familiarity with real - time… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... to ensure the right people are in the right place at the right time . Workforce Analyst will also identify gaps and opportunities within the department so… more
- Houston Methodist (Katy, TX)
- …such as staffing levels, call volumes, occupancy, and schedule adherence. + Administers real - time workforce management processes. + Provides insights and ... Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real -...Management Analyst position is responsible for providing real - time intraday reporting and support for contact… more
- AssistRx (Overland Park, KS)
- … serves customers by identifying, analyzing, and developing enhancements in real time visibility, reporting, productivity, efficiency, internal team ... relationships and customer service. The Workforce Operations Analyst regularly provides valuable insights...within the solution), creation of leadership dashboards, reports and real - time call activity. + Subject Matter Expert… more
- Santander US (New York, NY)
- Investment Banking Analyst - Real Estate, Gaming, and Lodging (REGAL) Country: United States of America **Your Journey Starts Here:** Santander is a global ... Talk to You!** The Difference You Make: As an Analyst in Investment Banking Coverage, you will play a...At Santander, we value and respect differences in our workforce . We actively encourage everyone to apply. Santander is… more
- Camping World (Greenville, NC)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Job Summary:** The Workforce Management Analyst is a key...Annual In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam… more
- Trinity Health (Livonia, MI)
- … Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions ( real - time acuity-based inpatient clinical staffing tool; formerly known ... **Employment Type:** Full time **Shift:** **Description:** This role promotes healthcare operational best practices and optimizes healthcare workforce management… more
- AbbVie (North Chicago, IL)
- …forecasted call volumes and available staffing. + Creates, maintains, and distributes real - time , historical, and custom reports on a daily/weekly/monthly basis. ... with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA)...faith it will pay for this role at the time ofthis posting based on the job grade for… more
- Centene Corporation (Tallahassee, FL)
- …as a lead for the Workforce staff and departmental functions. + Manage/oversee real time call activity at various call centers. + Design and generate ... the health of our communities, one person at a time . As a diversified, national organization, you'll have access...department reports. + Perform routine audits on each Workforce staff to ensure desired quality is being met.… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …using reporting platforms to distill and communicate business insights. + Support real - time service level performance, adjusting resources to meet objectives, ... our small business family style culture. **Essential Job Summary:** TheCall Center Workforce Analystt is a pivotal role within a dynamic Customer Service team,… more
- Insight Global (Windsor Mill, MD)
- … Workforce Optimization processes by mapping and analyzing them in near real - time to identify variances, bottlenecks and opportunities to streamline steps. * ... analytical support to several large contact center sites. * Utilize unified Workforce Optimization functionality to address a broad range of contact center… more
- City and County of San Francisco (San Francisco, CA)
- …and federal legislation and regulations that may impact the department. + Providing a real -world example, a Policy Analyst for the Office of the Treasurer & ... hire multiple analysts to be part of the City workforce of nearly 40,000 staff and growing. This is...partnership to internal and external partners. + Providing a real -world example, a Budget Analyst may have… more
- City and County of San Francisco (San Francisco, CA)
- …and federal legislation and regulations that may impact the department. + Providing a real -world example, a Junior Policy Analyst for the Office of the Treasurer ... hire multiple analysts to be part of the City workforce of nearly 40,000 staff and growing. This is...partnership to internal and external partners. + Providing a real -world example, a Junior Budget Analyst may… more
- City and County of San Francisco (San Francisco, CA)
- …contract-related matters, driving effective and compliant contract operations. + Providing a real -world example, a Senior Contracts Analyst could assist with ... Senior Administrative Analysts to be part of the City workforce of nearly 40,000 staff and growing. This is...data, ensuring clear and informed communication. + Providing a real -world example, a Senior Data Analyst might… more
- MUFG (Tampa, FL)
- …and project documentation. They would also support the operations department with real time analysis, troubleshooting, and support coordination of any production ... connectivity by standardizing tools and processes, leveraging analytics, and enabling near real - time insights-all core to the mission of operational efficiency… more
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