- Insight Global (Oak Brook, IL)
- …https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements We are seeking a dedicated and customer -focused Tier 1 Customer Support ... 2+ years of experience in a Tier 1 IT Support or Technical Customer Service...phone etiquette. * Ability to work independently in a remote environment with a reliable internet connection. * Comfortable… more
- BAE Systems (St. Louis, MO)
- …a dynamic team that values innovation, teamwork, and customer satisfaction. As a Lead Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and ... our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst** , you'll...root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends,… more
- Patterson Companies, Inc. (Detroit, MI)
- …Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow ... and equipment via a combination of verbal guidance and remote connection to the customer 's computer(s). The...**Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + … more
- GovCIO (St. Louis, MO)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/7003/ tier - 1 - customer -service-rep/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...tier team at the Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware,… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... accurate and clear records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **Must be a US… more
- The ODP Corporation (Toledo, OH)
- …Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take ... services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer... remote work designation unless otherwise required by customer contract/needs (ie, work on site for customer… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support… more
- Cayuse Holdings (Pendleton, OR)
- … 1 .0 Helpdesk Specialist - NIGHT SHIFT** **The Work** The Tier 1 .0 Helpdesk Specialist acts in a customer service capacity responding to customer ... - Here's What You Need** + High School diploma or GED required. + 1 year of Service/Help desk or customer service support experience. + Familiarity… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL... needs through qualifying questions over the phone and remote diagnostics + Solves complex and simple customer ... troubleshooting and maintenance. This is the first level of technical customer support. The Tier I Engineer has a broad understanding of the hardware, software… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-23939): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to ... to facility's NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support integration with ITSM system **Qualifications** + A+ or… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking skilled and customer -focused ** Tier 1 Information Specialists** to join our team supporting ... related to federal government programs and services. As a Tier 1 Information Specialist, you will be...new technologies and methodologies to improve service delivery and customer experience. + Collaborate with team members and supervisors… more
- Choisys Technology (VA)
- …and resolving hardware, software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical expertise, the ability to ... Service Desk Technician - Tier II Fully Remote * DC...work independently, and effective communication with users, Tier 1 staff, and backend engineering teams.… more
- Robert Half Technology (Jacksonville, FL)
- Description We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, ... to address unique or unfamiliar IT challenges. * Utilize remote tools and ticketing systems to manage and resolve...Strong communication skills with a focus on delivering excellent customer service. * Organizational skills to prioritize tasks and… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Oct 23, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation Hybrid, ... Onsite or Remote : AOS/Ashland City, TN AO Smith is a global...paid training is provided. Responsibilities + Provides world class customer service in a fast-paced customer service… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Sterling, VA)
- …Local * * * CACI is currently looking for a motivated, career and customer -oriented Tier 2 Technician (Journeyman) with Agile methodology experience to join our ... Tier 2 Technician Job Category: Information Technology Time...Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2) team in Northern Virginia! Join this passionate… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... 3 support teams, ensuring efficient problem resolution. + Remote Support: Offer remote assistance to users...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Leidos (Indianapolis, IN)
- …delivery and customer experience. + Provide feedback and coaching to Tier 1 Information Specialists to enhance service quality and first-contact resolution ... **Description** **Information Specialists Tier 2 (IN and Remote )** At...will do:** + Handle escalated and complex inquiries from Tier 1 Information Specialists and resolve issues… more
- Choisys Technology (VA)
- … Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service Desk Technician provides first-level technical ... IT assistance via phone, email, chat, or ticketing system. + Troubleshoot and resolve Tier 1 incidents related to: + Windows workstation issues + User account… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT...and the procurement of hardware or software solutions. + Remote Support: Offer remote assistance to users,… more