- EchoStar (Chandler, AZ)
- …DISH TV, Gen Mobile, Hughes and Sling TV. Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's ... products and services using a consultative approach. This role involves **100% inbound calls** from new and existing customers. **Job Duties and Responsibilities** **What You'll Do:** + Position and sell products/services to new and existing customers + Assess… more
- UPMC (Erie, PA)
- Lead the Way in Patient Communication - Join UPMC Hamot as a Lead Call Center Agent ! Are you a skilled telecommunications professional with a passion for ... excellence? UPMC Hamot is looking for a Full-Time Lead Call Center Agent to help...Center . + Assist with facilitating departmental recruitment and retention activities. + Assist with coordinating staffing for sick… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... and influence skill set to assist with acquisition and retention of policyholders + Escalates problems or inquiries as...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- HUB International (Des Plaines, IL)
- …skills and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and ... developing relationships with others. **Responsibilities:** + Successfully work in a call center type of environment. + Process endorsement requests for personal… more
- Tompkins Community Bank (Batavia, NY)
- …to customers by using the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company ... Overview Answers general inbound calls in a care center with the goal of customer satisfaction, and... with the goal of customer satisfaction, and customer retention . Takes care of inbound calls of a lesser… more
- Citigroup (Irving, TX)
- … Assist is responsible for leading multiple workstreams delivering generative AI-powered Agent Assist solutions across the enterprise contact center and desktop ... bridges product strategy, technology delivery, and operational adoption, ensuring that Agent Assist capabilities are scalable, secure, compliant, and aligned with… more
- Allen Harmon Insurance Agency (Rochester, MI)
- …+ Three years related work experience. Prefer exposure to insurance agency and call center environment. + Command of verbal and written communication skills. ... MI. We are currently looking for a full-time insurance agent in our Battle Creek office. We offer professional...our team by selling insurance to new customers, account retention , customer service, and other duties as assigned. Responsibilities… more
- Mass Markets (MS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... industry-leading organization. We are seeking aSpanish-speaking Licensed Health Insurance Agent . As a key member of our team, you...Must hold a valid Healthcare Insurance License + Previous call center experience is preferred. + Proficient… more
- GE Appliances, a Haier company (Austin, TX)
- …and verbal form** + High School Diploma or GED + Minimum of 1-year Call - Center experience + Minimum of 2-years Escalated Customer Service experience + Ability ... Career growth opportunities **Position** Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) **Location** USA, Rapid City, SDUSA,… more
- Trinity Health (Livonia, MI)
- … call tracking policies and all call information is logged in the call center tracking system. 3. Supports a high volume of inbound customer calls; ... services to P2P staff if unable to resolve within prescribed timeframe per call center guidelines. 6. Identifies, researches, analyzes and resolves complex… more
- Atlantis Casino Resort Spa (Reno, NV)
- **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis ... have a proven track record in a multi-property, high-volume call center . The Senior Call ...call abandonment goals, scheduling, payroll, and team member retention . The incumbent in this role must be experienced… more
- Disabled Veteran Solutions (Erie, PA)
- …PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | [On-site/ After 90 ... detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical...volume, staffing needs, and shrinkage. + Create and manage agent schedules to ensure coverage across all shifts and… more
- Jackson National Life Insurance Company (Nashville, TN)
- …a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. + Performs real-time ... apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional… more
- Houston Methodist (Houston, TX)
- …score and interprofessional relationship score. Improves department scores for turnover/ retention on unit-based scorecard. **SERVICE ESSENTIAL FUNCTIONS** + Leads ... Word, Excel and Outlook + Acts as effective change agent + Uses therapeutic communication to establish a relationship...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- NRG Energy, Inc. (Houston, TX)
- …new products, services, new brands and lines of business for both the Acquisition and Retention Call Centers. These analysts also implement most new systems for ... resolution of global issues and/or improvement opportunities affecting the Retention & Care, and Inbound Sales organization. In addition,...call center , chat and email agents. In… more
- NRG Energy, Inc. (Houston, TX)
- …Transformation will lead the strategic deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role ... & Execution** + Develop and execute a roadmap for AI transformation in call center environments, aligned with enterprise goals. + Identify opportunities for… more
- EchoStar (Englewood, CO)
- …payments + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform ... and Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies...dashboards for all levels of management within sales and retention teams + Design and implement reporting alerts to… more
- Guardian Life (Holmdel, NJ)
- …how automated chatbots, virtual assistants influence customer engagement, retention , and operational efficiency, ensuring seamless human-technology interaction. + ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Banner Health (Phoenix, AZ)
- …an active and engaged change agent . **This is an exempt position - call requirements may be required.** University Medical Center Phoenix is a nationally ... the latest health care advancements and excellent patient care. Banner University Medical Center Phoenix is a level 1 Trauma, Magnet, Teaching hospital. The main… more
- NTT America, Inc. (Nashville, TN)
- …experience:** + Demonstrable related work experience in the Technology Industry and Call Center environment is preferred. **Workplace type** **:** On-site ... day at NTT DATA** The Managed Services Service Desk Agent is a senior service desk resource and the...respond to tickets. + Provides client with a first call resolution, where possible, leveraging standard operating procedures or… more