- Sacramento Municipal Utility District (Sacramento, CA)
- …experience with UNIX, Novell and Microsoft networking environments, Interactive Voice Response ( IVR ) systems and Computer Technology Integration (CTI) systems ... Title: Senior Telecommunications Engineer Department: OT Network Engineering Location:...broad band coaxial cable, video, telephony, Interactive Voice Response ( IVR ) system, Computer Telephony Integration (CTI) systems ,… more
- LA Care Health Plan (Los Angeles, CA)
- …Oversees and mature collaboration tools such as WebEx and all videoconferencing systems . Facilitates implementation of Cisco IVR /CVP design and NICE Recording ... contract. Responsible for all aspects of administration and monitoring of Call Center systems and software, IVR /CVP, AT&T Connect Conferencing, Right fax, Cisco… more
- JPMorgan Chase (Columbus, OH)
- …of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your ... As a Risk Management - Fraud Risk Strategy - Senior Associate in Credential Management Strategy team, you will...and analytics to identify authentication and controls gaps in IVR , Branch and Phone channels. This team develops and… more
- DISH Network (Englewood, CO)
- …S3, CloudFormation, IAM, CloudWatch). + Strong understanding of contact center operations, IVR systems , and call routing. + Experience with Python, JavaScript, ... scalable, customizable, and integrated contact center solutions for modern business needs. As a Senior AWS Connect Developer, you will play a crucial role… more
- Walmart (Bentonville, AR)
- …empowers associates, and enhances the customer experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, ... Option 1: Bachelor's degree in computer science, management information systems , industrial engineering, engineering management, business ,information systems… more
- Walmart (Bentonville, AR)
- …and decision-making. + Collaborate with engineering and product teams to integrate intelligent systems across support channels like IVR , chat, and CRM. + ... Option 1: Bachelor's degree in computer science, management information systems , industrial engineering, engineering management, business , information … more
- Cardinal Health (Columbus, OH)
- …for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and ... Management (WFM) + Real time monitoring of the day-to-day business to help meet business objectives. +...preferred + Experience with Amazon Connect Integrated Voice Response ( IVR ) and Workforce Management (WFM) preferred + Experience with… more
- DISH Network (Englewood, CO)
- …the design of user interfaces for customer-facing tools, including self-service portals, IVR systems , chatbots, and agent dashboards, ensuring a seamless and ... Solution Design & Development:** + Design and develop AWS Connect contact flows, IVR systems , routing strategies, and other customer service tools to enhance… more
- US Tech Solutions (Englewood, CO)
- …the design of user interfaces for customer-facing tools, including self-service portals, IVR systems , chatbots, and agent dashboards, ensuring a seamless and ... We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect...Development:** + Design and develop AWS Connect contact flows, IVR systems , routing strategies, and other customer… more
- New Jersey Resources (Wall, NJ)
- …including but not limited to SAP C4C, S4HANA, UCIS, Call Management System, IVR , Virtual Hold, and Business Intelligence tools. + Facilitates quarterly ... including but not limited to SAP C4C, S4HANA, UCIS, Call Management System, IVR , Virtual Hold, and Business Intelligence tools. Position Requirements: +… more
- Capgemini (Orlando, FL)
- …of general data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems , ACL's), wireless (controllers, ... around the world, we have used technology to enable business transformation for more than 50 years. We address...www.capgemini.com Position Overview: The available position is for a Senior Director of Network Operations to support a major… more
- Truist (Atlanta, GA)
- … needs. **QUALIFICATIONS** **Required Qualifications:** 1. Bachelor's degree in Business , Management, or Management Information Systems -related field, or ... Workplace Agent Experience and Automation Product Manager will be a senior -level trusted advisor and thought-leader, working closely with stakeholders to drive… more
- Merck (Rahway, NJ)
- …clinical development teams and the operational/executional arms within the business . Working independently, the Protocol Clinical Supplies Project Manager (Protocol ... prepares, analyses, and/or develops mitigation strategies for review with clinical partners and senior leaders. + Works directly in the SAP system to establish a… more
- Marriott (Bethesda, MD)
- …metrics and issues to leadership. * A thorough understanding of the interdependence of systems and their impact to the business . * End to end infrastructure ... and workflow o NLP Tools for sentiment and trend analysis o Intelligent ACD/ IVR Platforms for globally dispersed contact centers o ML Model Training for service… more
- Enterprise Mobility (St. Louis, MO)
- …with Support Services departments across the company to provide business analysis, project management, implementation, and consulting support for technology-related ... Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks. This team consists of over… more
- Bridgestone Americas (Brook Park, OH)
- …This role will report to the President & CEO of CFNA and serve as a senior leader on the Bank's executive team. The Director of Credit Operations will function as a ... channel, the non-BATO (Bridgestone Affiliate Tire Operations) dealer channels, and new business segments outside of these channels. This director ensures activity is… more