- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... occupational health, project management , operations, maintenance, repair, grounds maintenance and custodial services...Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support… more
- Needham Bank (Needham, MA)
- Job Descriptions: This contact center leadership position is responsible for the evaluation and analysis of the CCC (Customer Care Center ) and BCC (Business Care ... criteria and evaluates performance against call standards that utilizes a contact center industry standard for consistency in operational outcomes. + Executes a… more
- V2X (Springfield, VA)
- …and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this contract. The ... shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and experience with:… more
- Capital One (Richmond, VA)
- …school diploma, GED or equivalent certification + At least 5 years of Workforce Management experience for a Contact Center + At least 5 years of experience ... Center Operations or Contact Center Management + At least 7 years in Workforce...for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.… more
- Access Dubuque (Dubuque, IA)
- …communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably Genesys Pure Cloud) + Excellent knowledge ... Director of Workforce Management **Sedgwick** 1 Positions ID:...of multi-channel service center processes and procedures + Strong...to include six 7+ years of workforce management (WFM) experience in a contact center … more
- Sedgwick (Dublin, OH)
- …communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably Genesys Pure Cloud) + Excellent knowledge ... of multi-channel service center processes and procedures + Strong...to include six 7+ years of workforce management (WFM) experience in a contact center … more
- Central Maine Medical Center (Auburn, ME)
- …protocols at the community level in partnership with health system Emergency Management following FEMA guidelines * Promotes a service -oriented team approach ... matters o Promotes and maintains effective communication among staff, providers and management o Demonstrates exceptional customer service in a highly stressful… more
- Vanderbilt University Medical Center (Nashville, TN)
- …provide general management for the operations of the Vanderbilt Transplant Center (VTC) by providing administrative oversight and leadership in a manner that ... oversee operations of the VTC and collaborates with core service leadership in the management of clinical...transplant programs and related devices as a major hospital service line for the Medical Center . +… more
- East Boston Neighborhood Health Center (Revere, MA)
- …maintains reports determined essential to care coordination + Assumes responsibility for PACE center management and oversight in the absence of the Center ... creation. The Assistant Center Manager will assume responsibility for PACE facility management and oversight in the absence of the Center Manager and assist… more
- Whirlpool Corporation (Benton Harbor, MI)
- …Whirlpool is currently seeking a qualified candidate to fill a critical Manager, Workforce Management role at our Riverview Campus in Benton Harbor, Michigan, ... + Handling time-off requests and shift changes. + **Real-Time Management :** + Monitoring real-time performance metrics (eg, service...or Supply Chain + 3+ Prior experience in a workforce management role or a closely related… more
- UGI Corporation (Cleveland, OH)
- …and support teams that meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities - Provides recommendations for ... informed and produces management reports on contact center activity which may include workforce planning,...on contact center activity which may include workforce planning, scheduling, service levels, staffing needs,… more
- Central Maine Medical Center (Auburn, ME)
- …eligible for licensure + Knowledge of nursing in an ambulatory surgery center setting with emphasis on surgical risk factors, patient pre-intra-and post-operative ... physicians, supervisors and other staff + Skill in time management , prioritizing and medical care coordination + Ability to...excel as part of a team + Excellent customer service skills + Proficient computer skills Primary Responsibilities: +… more
- Vanderbilt University Medical Center (Nashville, TN)
- …resolves customer issues * Attends and participates in staff meetings * Assists management with service delivery statistics and reports * Participates in ... activities **About the Department:** **VUMC IT** VUMC IT provides hardware, software and service solutions for the entire Medical Center . With over 40,000… more
- Wells Fargo (Charlotte, NC)
- …Specialist. This role is critical for the setup, ongoing support, and expansion of Workforce Management processes across ICC (Client facing and FA Facing teams) ... Operations Specialist will own the End to End of Workforce Management processes across several Client and...regression testing for accuracy. + Lead, execute and Operationalize Service Chat across the ICC, both for Client and… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst,** you will utilize workforce ... all SLAs are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact… more
- Enterprise Mobility (St. Louis, MO)
- …handled annually. **Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create ... Call Center Operations, Replacement Rental Services Support, Information Management , Customer Service Metric Programs, North American Roadside Assistance,… more
- Albany Medical Center (Albany, NY)
- …consultant, and leader in collaboration with members of the Hospital, the Center , and the community. Hours: Monday-Friday, 08:00-4:30pm with occasional off-shift and ... principles of conflict resolution and promote consensus building.* Represents Case Management /Social Work at organizational committee meetings as directed* Serves as… more
- Hawaiian Electric (Kahului, HI)
- Mobile Workforce & Work Management Specialist -...should be communicated by the candidate to the HR Service Center at ###. Affiliate Disclaimer Hawaiian ... Maui Hiring Range: The hiring range for the Mobile Workforce & Work Management Specialist - Maui...millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power… more
- DISH Network (Roseland, NJ)
- …creating strategic partnerships across the industry. **Job Duties and Responsibilities** As a Workforce Management Specialist, you will join a team of real-time ... future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services,...analysts in the Direct Sales Command Center and play a key role in helping the… more
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