- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- Mount Sinai Health System (New York, NY)
- …or combination of equivalent work experience and education science, etc.). + 2+ years of Workforce Management experience in a large high volume Access Center ... **Job Description** The Workforce Analyst will analyze historical and real time...2+ years of Data Analysis + Knowledge of Access Center software; WFM + Dashboard and report presentation **Responsibilities**… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... occupational health, project management , operations, maintenance, repair, grounds maintenance and custodial services...Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support… more
- V2X (Springfield, VA)
- …and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this contract. The ... shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and experience with:… more
- Central Maine Medical Center (Auburn, ME)
- …protocols at the community level in partnership with health system Emergency Management following FEMA guidelines * Promotes a service -oriented team approach ... matters o Promotes and maintains effective communication among staff, providers and management o Demonstrates exceptional customer service in a highly stressful… more
- Albany Medical Center (Albany, NY)
- …for a Program Manager to join our multidisciplinary Team at the Albany Med Center of Excellence for Alzheimer's Disease to make a significant regional impact on ... and administrative operations of the NYS DOH grant funded Center of Excellence for Alzheimer's Disease (CEAD). The Program...will be responsible for all office activities and provide management of the CEAD staff. The Program Manager will… more
- U-Haul (Phoenix, AZ)
- … including forecasting, capacity, real-time, and performance analytics. The Sr. Manager, Workforce Management is pivotal in aligning workplace capabilities with ... and must successfully partner with and influence Contact Center Leadership, Management , and Front-Line Team Members....include, but are not limited to: + Lead the Workforce Management Team (Forecasting and Real-Time) responsible… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Digestive Disease Center Work Shift: Day (United States of America) Salary Range: The Nurse Manager has 24-hour responsibility, accountability, and ... authority for the management of resources within the defined patient care area(s),...patient care. In the absence of the Patient Care Service Director, will assume the responsibilities outlined in the… more
- East Boston Neighborhood Health Center (Revere, MA)
- …maintains reports determined essential to care coordination + Assumes responsibility for PACE center management and oversight in the absence of the Center ... creation. The Assistant Center Manager will assume responsibility for PACE facility management and oversight in the absence of the Center Manager and assist… more
- Albany Medical Center (Albany, NY)
- …- $71,882.46 The Administrative Coordinator utilizes collaboration and project management skills to assist with assessment, planning, implementation and evaluation ... Analyst and provides advanced and confidential administrative support, project management and financial analytics requiring broad experience, skill and knowledge… more
- Dignity Health (Phoenix, AZ)
- …information. Ability to lead a team and provide supervision. + Proficient in contact center workforce management tools such as Aspect, Nice, Verint, TeleOpti ... Develop schedules to align with forecasted volumes utilizing workforce management software. + Analyze productivity, service -level utilization, and staff… more
- Entergy (Little Rock, AR)
- …of the position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + Technical Skills: + Proficiency in ... **Job Title:** Workforce Management WFM Invoicing and Forecasting...Segment:** HR, Compliance, Manager, Data Analyst, Call Center , Human Resources, Legal, Management , Data, Customer Service… more
- First National Bank of Omaha (Omaha, NE)
- …home per week **About This Role:** **Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules and ... based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce...the WFM system + Conducts daily meetings with call center management to review month-to-date staffing trends… more
- Walgreens (Deerfield, IL)
- …goal of balancing cost vs. service . + Conducts analysis of call center management information and operational challenges, including but not limited to ... an advanced position requiring in depth use of the Workforce Management System functionality to aid in...Qualifications:** + BA/BS OR High School/GED experience in contact center or workforce administration and at least… more
- Central Maine Medical Center (Auburn, ME)
- …eligible for licensure + Knowledge of nursing in an ambulatory surgery center setting with emphasis on surgical risk factors, patient pre-intra-and post-operative ... physicians, supervisors and other staff + Skill in time management , prioritizing and medical care coordination + Ability to...excel as part of a team + Excellent customer service skills + Proficient computer skills Primary Responsibilities: +… more
- The Hartford (Hartford, CT)
- …multi-site contact center environment. + Create synergies and consistency across Workforce Management & Capacity Planning with regards to variable staff ... contact center best practices. Support and employ workforce planning and management tools & techniques....help drive strategic agenda. Make recommendations to improve contact center efficiencies and service delivery in a… more
- Hackensack Meridian Health (Neptune City, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... all SLAs are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact… more
- Enterprise Mobility (St. Louis, MO)
- …handled annually. **Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create ... Call Center Operations, Replacement Rental Services Support, Information Management , Customer Service Metric Programs, North American Roadside Assistance,… more
- Entergy (West Monroe, LA)
- …with such duties. **Job Segment:** HR, Call Center , Manager, Compliance, Relationship Manager, Human Resources, Customer Service , Management , Legal ... **Job Title:** Workforce Management Real Time Analyst RTA...This role is critical in ensuring operational efficiency and service level performance across our call center … more
- National Children's Center (Washington, DC)
- National Children's Center , Inc. is a nonprofit organization that is one of the region's largest non-governmental providers of services for individuals with ... for people with intellectual and developmental disabilities Our Early Learning Center (ELC) strives to provide high-quality early childhood education and early… more
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