- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier- 2 - service - desk - analyst ... and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with excellent… more
- State of Massachusetts (Chelsea, MA)
- …is seeking to hire a* Service ** Desk ** Analyst *to join the*End**User**Support**Team*. The Service Desk Analyst is the first point of contact for the ... User Support Contact Center. The primary role of the Service Desk Analyst is to...2 or 3 teams within timeframes outlined in Service Level Agreements. . Ensure all tickets, tasks and… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate...resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when… more
- State of Massachusetts (Worcester, MA)
- …of Transportation* **Title:** * Service Delivery Analyst - Central ( Service Desk Analyst II)* **Location:** *Massachusetts-Worcester - 499 Plantation ... *Position Summary* MassDOT is looking for a Service Delivery Analyst II to join...* Prepare and update operating procedures internally to the service desk office. * Determine if escalation… more
- Community Health Network (Indianapolis, IN)
- Service Desk Analyst - Hybrid Job...( 2 ) or more years of experience in customer service or experience providing technical support to end users. * ... delivered - and we couldn't do it without you. **Make a Difference** The Service Desk Analyst provides superior customer service to customers in an… more
- Optiv (Overland Park, KS)
- …Kansas City metro and report into the office 3 days at minimum._ The Senior Service Desk Analyst provides moderately complex support and rapid resolution to ... IT issues and update requests via helpdesk. The Senior Service Desk Analyst will be...equivalent combination of education and experience required. + Minimum 2 years of general Help Desk experience… more
- TEKsystems (Indianapolis, IN)
- … 2 weeks WFH. This is a 12 month contract to hire. Job Description: The Service Desk Analyst is the single point of contact when assisting customers with ... of intake. This position is required to perform all Service Desk functions including, but not limited...and providing low-impact onsite assistance if directed. Skills: * 2 -5 years of Face-to-face Customer Service experience,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests...GED required. --1-3 years related work experience required in 2 plus years of Service Desk… more
- General Dynamics Information Technology (Quantico, VA)
- … **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of related ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...**This position is pending funding.** The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Geisinger (Danville, PA)
- Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, ... operational support, and maintenance. The IT Service Desk serves as a front-line and tier 2...supporting all business lines across Geisinger's customer base. + Service Desk Technical Analyst makes… more
- TEKsystems (Golden Valley, MN)
- There's currently a Service Desk Analyst opportunity available...if you'd like to learn more. Top Skills * 2 - 3 years of phone support experience in a ... call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however,...be 8:00am to 5:00pm. A. Answer calls into the service desk and provide quality customer … more
- TEKsystems (Minneapolis, MN)
- …role will ideally be 8:00am to 5:00pm. Skills Help desk , Support, Help desk support, Troubleshooting, Service desk , Customer service , Windows 10, ... call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however,...Active directory Top Skills Details Help desk ,Support,Help desk support,Troubleshooting, Service … more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... Support, Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret Clearance. Top Secret… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- UNIVERSAL Technologies is seeking a Senior Service Desk Analyst with a minimum of 8-years of related experience to work rotating shifts including days nights ... 2 , Tier 3 and Vendor support groups; monitor Service Level Agreements (SLA's) to ensure incident and problem...At least 8 years of experience working in a service desk environment + Availability to work… more
- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, ... **Employment Type:** Full time **Shift:** **Description:** **At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square,… more
- Insight Global (Houston, TX)
- Job Description Insight Global is seeking a Service Desk Analyst for a client based in Houston, TX. This role can sit in Tacoma, Tampa or Houston. This ... associate degree in Computer Science or equivalent certifications - 2 years experience in the field or in a...field or in a related area. - Knowledge of Service Desk Plus is desired. - Excellent… more
- RKON (Chicago, IL)
- … we deliver to our customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who are looking to build and elevate ... Analyst (Tier 1), End User Engineering About us:...ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service … more
- ASM Global (West Conshohocken, PA)
- POSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems and Support FLSA STATUS: Salaried/Exempt LEGENDS & ... role in ensuring the smooth operation of our help desk . You will be responsible for managing tickets, escalations...SLAs, providing guidance and support to ensure exceptional customer service . Your expertise in IT support will contribute to… more
- CACI International (Arlington, VA)
- Help Desk Analyst (JR) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... CACI ISS Team is looking for a Junior Help Desk Analyst to fill a position in...an updated working knowledge of customer systems and current service desk processes and procedures for IPPS-A… more
- Link Solutions Inc (Frederick, MD)
- …hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more