- ManpowerGroup (Norfolk, VA)
- …Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk ** **Location: Norfolk, VA** **Contract on W2** ... Incident Logging and Tracking:** a) Log and track support incidents using the helpdesk ticketing system. b) Ensure all tickets are updated with accurate and detailed… more
- Leidos (Fort Belvoir, VA)
- …well as providing input to program leadership how to achieve efficiencies and improvement is service desk functions. + Facilitates helpdesk tiers 1 & 2 staff ... **Description** Leidos is seeking an SME Helpdesk Specialist to support large-scale migration and operations...this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting,… more
- TEKsystems (Wilsonville, OR)
- …access and licenses as required Qualifications: + 10+ years of hands on IT Service Desk , Helpdesk & Desktop experience required + Experience supporting ... Biotechnology company in Wilsonville, OR is hiring an IT Service Desk Analyst to join the team...+ Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue + Provide timely response to all… more
- Insight Global (Dallas, TX)
- …Must haves: High School Diploma or equivalent. 1-3 years of successful work with Service Desk or HelpDesk Support Customer First Mindset and Collaborative ... mindset when interacting with all end users. This role will report to Service Desk Supervisor What will you do? Day to day technical and application support… more
- THOR Solutions, LLC (Middletown, RI)
- …of relevant professional experience with providing information technical support services at a helpdesk / service desk level, or similar. + An ideal ... Research, Development, Test, and Evaluation (RDT&E) IT platforms, and with providing service desk -level technical support for related hardware and software… more
- Leidos (Ashburn, VA)
- …experience in lieu of degree + 5 years of experience with End User Support operations ( Helpdesk , Service Desk , End User Support). + Must be able to maintain ... Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn,...duties will include: + Provide great and prompt customer service to CBP Officers by assisting them with IT-related… more
- State of Massachusetts (Worcester, MA)
- …*Preferred Qualifications* * Experience supporting Microsoft Operating Systems preferably in a service desk environment with a helpdesk ticketing system ... a timely manner. * Prepare and update operating procedures internally to the service desk office. * Determine if escalation of request to tier 3 subject matter… more
- Insight Global (Lancaster, PA)
- …and Requirements 3+ years of IT Support Experience, specifically: o Remote support ( helpdesk , service desk , etc.) o Hardware troubleshooting (Desktop ... Job Description Insight Global is looking for a Service Desk Analyst level III for a large agriculture client in the Lancaster PA area. The candidate will… more
- Optiv (Overland Park, KS)
- …and rapid resolution to end users at Optiv for IT issues and update requests via helpdesk . The Senior Service Desk Analyst will be required to address issues ... into the office 3 days at minimum._ The Senior Service Desk Analyst provides moderately complex support...escalate support issues that cannot be addressed by the Service Desk to appropriate IT personnel. +… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Helpdesk , ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk... service requests. + Ensure the CAB and helpdesk operations are staffed and functional 24x7x365, meeting the… more
- Safran (Irving, TX)
- …development to enable continuing innovation. * Helps increase user satisfaction by improving service desk duties * Evaluates user inquiries and problems to ... Information Technology HelpDesk -Desktop support & Helpdesk delivery control...Education and Experience * Minimum: 1-2 years of Help Desk Support experience. * Advanced experience in troubleshooting computer… more
- Xerox (Washington, DC)
- …by Associate I helpdesk employees. + Identified as technical and client service advanced support - provides day to day procedural and technical direction to ... Delivery Associate Helpdesk - Washington, DC **General Information** Press space...be resolved directly over the phone. + The Help Desk Associate will apply remote Service diagnostics… more
- Newtown Savings Bank (Newtown, CT)
- …The Helpdesk Technician is responsible for delivering outstanding customer service by addressing technical issues via phone, e-mail or walk-in and resolves ... Newtown, CT Newtown Savings Bank is seeking a front-line helpdesk support professional for the role of IT ...day per week. PRIMARY RESPONSIBILITIES + Front Line Help Desk Support: Provide front-line technical support to users by… more
- Belcan (Lexington, KY)
- Desktop Analyst l- Helpdesk Job Number: 356867 Category: -Corporate Description: A Desktop Analyst l( Helpdesk ) job in Lexington, KY is currently available at ... school diploma along with 2+ years in technical support environment and/or customer service . This position will apply their skills by providing technical support for… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech Control, you ... high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
- City of New York (New York, NY)
- …and decrease recidivism. The Department is seeking to hire two (2) Helpdesk Support Technicians for technical consultative and/or administrative work. Under the ... administration of the agency OIT Helpdesk Director, the incumbent will perform the following duties...related issues. - Perform in a high-volume IT Help Desk call center, with a high degree of professionalism.… more
- Reliant Community Credit Union (Sodus, NY)
- …professional delivery of technical support to staff. + Develops regular reports on help desk metrics, ensures that service levels are met, identifies trends and ... Helpdesk Supervisor Sodus, NY (http://maps.google.com/maps?q=10+Benton+Place+Sodus+NY+USA+14551) * Information Systems...seeks anITHelpdesk Supervisorto join our team. The IT Help Desk Supervisor is responsible for overseeing the help … more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert… more
- HarmonyTech (Washington, DC)
- …AWS, Google Cloud, and enterprise applications. + Accurately document and manage service requests using helpdesk systems. + Troubleshoot hardware, software, and ... HarmonyTech Inc. is hiring a dedicated Helpdesk Specialist to deliver exceptional technical support across...user satisfaction while adhering to best practices in IT service management and continuous improvement initiatives. Position is in… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations. Requirements Education & Certifications + ... SATCOM Helpdesk Technician Aberdeen Proving Ground, MD (http://maps.google.com/maps?q=6175+Guardian+Gateway+Aberdeen+Proving+Ground+MD+USA+21005) Job Type Full-time… more
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