- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer-oriented **Lead** ** Service Desk Manager ** to join our team in **Doral, FL** . **Responsibilities include ... but are not limited to:** + The Lead Service Desk Manager is recognized...experience with implementing and managing ITIL-informed processes across various service desk functions ( incident management,… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... has an excellent opportunity for an experienced, self-directed **Enterprise Service Desk (ESD) Operations Manager **...enterprise service desk operations, ensuring service continuity, rapid incident response, and alignment… more
- Crate & Barrel (Northbrook, IL)
- …looking for a driven professional with an inclusive mindset to join our team as a Service Desk , Manager This is an on-site position (Monday through Thursday) ... day basis. A day in the life as a Service Desk , Manager + Create,...ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines ( Incident , Problem, Change) and service management platforms… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- ManTech (Stennis Space Center, MS)
- **ManTech** seeks a motivated, career and customer-oriented ** Service Desk Manager ** to join our team in the **Stennis, MS area** . In this role you will ... manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident management, including… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... applications are needed on an ongoing basis. The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- BrightSpring Health Services (Louisville, KY)
- Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of all ... incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible...schedule. + Captures relevant information to ensure the Help Desk and MODs can provide effective support. + Creates… more
- NuAxis Innovations (Washington, DC)
- ** Service Desk Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Service Desk Manager ** for a...performance reviews. + Ensure effective use of ServiceNow for incident , request, and asset management. **Required Qualifications:** + HDI… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team Manager (Mid Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret ... You'll Get to Do:** CACI has an excellent opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager ** . As a first-line … more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- City of Detroit (Detroit, MI)
- …in information technology planning for hardware, software and infrastructure * Initiate and assign Service Desk Incident using the service desk ... Manager in at least three small to medium service desk projects * Work in a... tool; perform Service Desk incident resolution * Refer more technical Service … more
- Arkema (Radnor, PA)
- …experience with respect to ITIL Incident Management practices. RESPONSIBILITIES Manage Service Desk and Team: Supervises staff resources to ensure effective ... X (https://twitter.com/i/flow/login?redirect\_after\_login=%2FArkema\_group) , Facebook (https://www.facebook.com/ArkemaGroup) ,Instagram (https://www.instagram.com/Arkemagroup/) Job Segment: Service Desk , Manager , Computer Science,… more
- DriveTime (Tempe, AZ)
- …IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You and your ... areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** + Lead the ...the company's security protocols. Work together to implement secure service processes, support incident response efforts, and… more
- Novant Health (NC)
- …issue resolution and enhance self- service capabilities. + Collaborate with the Service Desk , technical teams, and Clinical Informatics to drive service ... Job Summary We're looking for a strategic and service -oriented IPK Manager to lead the...development, execution, and continuous improvement of ITSM processes across Incident Management, Problem Management, and Knowledge Management. This role… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- V2X (Springfield, VA)
- …(ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + ... professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance....to elicit all necessary details to capture their IT service request, incident , or problem accurately and… more
- BOOZ, ALLEN & HAMILTON, INC. (Doral, FL)
- Incident Manager The Opportunity: On our...management processes. You will work closely with the help desk team to fully understand service interruptions ... team, you will own the incident lifecycle, from detection and impact assessments to resolution...or Excel + Experience with ServiceNow + Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs… more
- KBR (Colorado Springs, CO)
- …with development and security teams to ensure mission continuity. + Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key ... Title: Help Desk Support Lead Belong. Connect. Grow. with KBR!...dynamic and collaborative atmosphere where cross-functional teams of product manager , engineers, developers, and defense experts work in unison.… more