- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... the program to enhance the end-user experience. + Oversee 24/7 enterprise service desk operations , ensuring service continuity, rapid incident response,… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...data and summarize research to lead ongoing improvement in operations and service . Establish relationships quickly and… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service Educate stakeholders about various… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of the central services group at MOCS. ... enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- Tarleton State University (Stephenville, TX)
- …in times of inclement weather or other special circumstances. Essential Duties and Responsibilities: Service Desk Operations & Leadership + Oversees daily ... operations of the IT Service Desk , ensuring timely and effective resolution of support requests. + Recruits, hires, and supervises technical staff and student… more
- NuAxis Innovations (Washington, DC)
- …Key Performance Indicators (KPIs). + Background in leading or overseeing ITIL-compliant service desk operations and processes. **Federal IT Environment:** ... Service Improvement (CSI) initiatives within IT Help Desk or Service Desk operations . + Skilled in conducting root cause analysis and implementing… more
- CACI International (Forest Heights, MD)
- …in planning sessions for process improvement * Act as escalation point for the Service Desk operations * Ability to be on call nights/weekends/holidays ... Service Desk Shift Lead Job Category:... Service Desk Shift Lead Job Category: Information Technology Time...* Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all SLAs *… more
- CACI International (Doral, FL)
- …+ Ensure compliance with USSOUTHCOM security policies and procedures in all service desk operations **Required Qualifications:** + Security Clearance: ... Computer Science, or related field + 3-5 years of experience in IT support or service desk operations , including 1-2 years in a team lead role + Strong… more
- ManTech (Herndon, VA)
- …include, but are not limited to:** + Maintain high performance levels for service desk operations , processes, and implementing improvement activities ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3) operations support. Additionally in this role you will work… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- ManTech (Herndon, VA)
- …include but are not limited to:** + Maintaining high performance levels for service desk operations , processes, and implementing improvement activities ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3) operations support. This role also works closely with staff… more
- CACI International (Oklahoma City, OK)
- …+ Proactively communicate any technical or customer-related issues that may impact Service Desk operations , ensuring timely escalation and mitigation. ... Enterprise Service Desk Team Manager (Mid Shift)...manager, you will lead and oversee daily IT support operations , ensuring the delivery of high-quality, customer-focused service… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... the agency's staff by providing the hardware, software and technical/ operations support necessary for budget preparation and analysis. The...support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the… more
- CACI International (Doral, FL)
- …position is contingent upon award. Journeyman Service Desk Operators maintain Service Desk Operations and oversee 24/7 real-time IT support, incident ... Service Desk Operator, Journeyman Job Category:... Service Desk Operator, Journeyman Job Category: Information Technology Time...CACI is seeking an experienced and highly skilled Journeyman Service Desk Operators to join our team… more
- CACI International (Doral, FL)
- …contingent upon award. The Junior Service Desk Operator maintains all Service Desk operations and oversees 24/7 real-time IT support, incident ... Service Desk Operator, Junior Job Category:... Service Desk Operator, Junior Job Category: Information Technology Time...CACI is seeking an experienced and highly skilled Junior Service Desk Operators to join our team… more
- SHI (Somerset, NJ)
- …or yours.** **Job Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and ... incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting...various shifts to support 24 by 7 by 365 operations * Must be able to participate in on-call… more
- CACI International (Oklahoma City, OK)
- …skills, with the ability to clearly convey technical information + Familiarity with Service Desk operations , including basic troubleshooting and ticket ... Enterprise Service Desk Lead Technician Job Category:...Enterprise Service Desk Lead Technician Job Category: Service ...your opportunity to make a meaningful impact. While our operations run 24/7, shifts for this role will be… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... Up to 10% Type of Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT)… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent - Weekend Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * * **The Opportunity:** CACI is seeking a TOC Service Desk Agent - Weekend to join... Agent - Weekend to join our 24x7x365 Technology Operations Center (TOC) supporting a federal government customer. The… more
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