- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...data and summarize research to lead ongoing improvement in operations and service . Establish relationships quickly and… more
- City of New York (New York, NY)
- … service , assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily ... when necessary). Set hours for this position, will be 9:30am to 5:30pm. Service Desk Operations is seeking an Associate Director. ASSIGNMENT AND CURRENT… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... Managers are responsible for maintaining a collaborative environment for all peers. Service Desk Operations is seeking an Assistant Director / Business… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement ... - Review & prioritize PO tickets for escalation to Deputy Directors for Service Desk and Procurement Operations ; - PQL Management (creation and maintenance);… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... Managers are responsible for maintaining a collaborative environment for all peers. Service Desk Operations is seeking an Assistant Director / Technical… more
- City of New York (New York, NY)
- …resolve any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor ... analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service - Educate stakeholders about… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of a central services and support group ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service . TO APPLY External applicants,… more
- CACI International (Forest Heights, MD)
- …in planning sessions for process improvement * Act as escalation point for the Service Desk operations * Ability to be on call nights/weekends/holidays ... Service Desk Shift Lead Job Category:... Service Desk Shift Lead Job Category: Information Technology Time...* Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all SLAs *… more
- Steampunk (Mclean, VA)
- …working in or supporting a service desk environment with understanding of service desk operations and workflows + Experience designing service ... desk platforms with HR, IT, and business systems + Background in service desk operations , workflow automation, or IT service management + Familiarity… more
- UGI Corporation (King Of Prussia, PA)
- …and Abilities: + Service Management Leadership: Strong experience managing large-scale IT service desk operations and service management frameworks. ... communication, and service restoration processes. Understanding of 24/7 service desk operations and escalation procedures. + User Experience &… more
- Amentum (Washington, DC)
- …territories. The Service Desk Manager shall oversee the day-to-day activities of service desk operations to ensure ARNG end users receive the support ... Service Desk Manager Amentum is a... Service Desk Manager Amentum is a leading provider of...maintain a SECRET Clearance. **Preferred Qualifications:** + Experience managing service operations , as a service … more
- Cargill (Atlanta, GA)
- …a fully self- service support model - eliminating the need for traditional service desk operations . Customer-Centric Service Leadership: + Champion ... a customer-first mindset across service desk and field operations . + Implement Experience-Level Agreements (XLAs) to elevate user satisfaction beyond SLAs. +… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- CACI International (Oklahoma City, OK)
- …+ Proactively communicate any technical or customer-related issues that may impact Service Desk operations , ensuring timely escalation and mitigation. ... Enterprise Service Desk Team Manager (Night Shift)...manager, you will lead and oversee daily IT support operations , ensuring the delivery of high-quality, customer-focused service… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... the agency's staff by providing the hardware, software and technical/ operations support necessary for budget preparation and analysis. The...support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the… more
- SHI (Somerset, NJ)
- …or yours.** **Job Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and ... incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting...various shifts to support 24 by 7 by 365 operations * Must be able to participate in on-call… more
- Robert Half Technology (Ridgefield, CT)
- …are looking for a skilled Help Desk Manager to oversee and improve service desk operations within our organization. This role requires strong leadership ... enhancing IT service delivery. Responsibilities: * Supervise the daily operations of the service desk , ensuring timely resolution of support tickets and… more
- Trace Systems Inc (Portsmouth, VA)
- …of relevant experience may include the following: + Providing desktop support and service desk operations , including troubleshooting hardware and software ... Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
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