- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- Hormel Foods (Austin, MN)
- **INFRASTRUCTURE MANAGER - IT SERVICE DESK , OPERATIONS & END POINT MANAGEMENT - CORPORATE OFFICE (AUSTIN, MN)** To save time applying, Hormel Foods does not ... planning, architecting, implementing, maintaining, monitoring and supporting End Point Delivery, Service Desk and IT Operations functions. The position has… more
- Crate & Barrel (Northbrook, IL)
- …looking for a driven professional with an inclusive mindset to join our team as a Service & Operations Desk Technician This is an on-site position (Monday ... Northbrook, IL offices with the flexibility to work remotely on Fridays. The Service and Operations Desk Technician acts as the single point of contact for… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of the central services group at MOCS. ... enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- NuAxis Innovations (Washington, DC)
- …Key Performance Indicators (KPIs). + Background in leading or overseeing ITIL-compliant service desk operations and processes. **Federal IT Environment:** ... Service Improvement (CSI) initiatives within IT Help Desk or Service Desk operations . + Skilled in conducting root cause analysis and implementing… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. . Escalate potential major incidents to service desk operations promptly. . Maintain documentation as required ... outcomes. *About the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk Analyst is… more
- Alight (Newton, IN)
- …motivated and experienced Service Desk Manager to oversee our outsourced service desk operations . The ideal candidate will be responsible for ... improvement in service delivery. **Key Responsibilities:** + **Manage Outsourced Service Desk Operations :** Oversee the day-to-day operations… more
- TekSynap (Silver Spring, MD)
- …v4) + Knowledge of industry accepted standards and best practices related to IT Service Desk operations + ITIL 4 Foundation Certification (required or ... & Development: + Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and accountability.… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... the agency's staff by providing the hardware, software and technical/ operations support necessary for budget preparation and analysis. The...support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …taking customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day ... or equivalent relevant experience + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) + 3 plus years computer operations /helpdesk… more
- Capgemini (Orlando, FL)
- … Service Delivery Manager to lead all aspects of and run our global service desk operations . This role involves leading various support teams, ensuring ... a large team while maintaining high levels of customer satisfaction. **Key Responsibilities:** Service Desk Operations Management: Lead all aspects of… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- Insight Global (Sacramento, CA)
- … involving technology support preferred. ITIL / ITSM working practices related to Service Desk operations . Supporting tickets for enterprise applications ... hands-on technical skills to diagnose and resolve all tickets at the IT Service Desk (eg, First Call Resolution) prior to escalating to level-2 or above IT… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... Up to 10% Type of Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT)… more
- Crate & Barrel (Northbrook, IL)
- …of our Northbrook, IL offices with the flexibility to work remotely on Fridays. The Technology Service and Operations Desk acts as the first point of contact ... to the Service Desk staffing schedules. + Monitor the service desk and operations queues and monitoring systems to ensure adequate coverage and… more
- iconectiv (Bridgewater, NJ)
- …PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk - Network Operations Center provides end user ... and 2B consumers and businesses protected. Our cloud-based information as a service network and operations management and numbering solutions span trusted… more
- City and County of San Francisco (San Francisco, CA)
- …of the Appointing Officer. Position Description: Under general direction, the Service Desk Administrator will provide first-level desktop, software, and ... and updated on the status of problems and requests; define and document Service Desk solutions, processes, and procedures; inform management and clients of… more
- SOS International LLC (Boston, MA)
- …Factors and/or User Experience skills. Advanced knowledge and hands-on experience of managing a Service Desk staff and operations of a technical Service ... Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible...who is responsible for providing planning and oversight into operations within the Area-of-Responsibility (AOR). Leads and directs a… more
- Druid Hills Golf Club (Atlanta, GA)
- … Associate is the face of our gym, responsible for providing exceptional customer service , managing front desk operations , and promoting a positive and ... Fitness Desk position in Atlanta, GA, focusing on customer service , administrative tasks, and promoting a positive gym environment: Fitness Desk Associate:… more
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