- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...data and summarize research to lead ongoing improvement in operations and service . Establish relationships quickly and… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service Educate stakeholders about various… more
- Extra Space Storage (Salt Lake City, UT)
- …Service Desk 's activities with organizational objectives. **Primary Responsibilities** + Service Desk Operations Management: Manage the day-to-day ... in a leadership or supervisory role. Experience in managing and optimizing Service Desk operations is required. + Certifications: A+ certification required;… more
- Scotiabank (OR)
- …and global stakeholders. Serve as a subject matter expert and trusted advisor on service desk operations and digital support strategies, while actively ... Senior Manager, Employee Technology Service Desk **Requisition ID:** 228780 Thanks...day-to-day operations of the Global Employee Technology Service Desk , ensuring timely and effective resolution… more
- ManTech (Herndon, VA)
- …include, but are not limited to:** + Maintain high performance levels for service desk operations , processes, and implementing improvement activities ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3) operations support. Additionally in this role you will work… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- ManTech (Stennis Space Center, MS)
- …include, but are not limited to:** + Maintaining high performance levels for service desk operations , processes, and implementing improvement activities ... **ManTech** seeks a motivated, career and customer-oriented ** Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3) operations support. This position works closely with the staff… more
- CACI International (Oklahoma City, OK)
- …+ Proactively communicate any technical or customer-related issues that may impact Service Desk operations , ensuring timely escalation and mitigation. ... Enterprise Service Desk Team Manager (Mid Shift)...manager, you will lead and oversee daily IT support operations , ensuring the delivery of high-quality, customer-focused service… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... the agency's staff by providing the hardware, software and technical/ operations support necessary for budget preparation and analysis. The...support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the… more
- TEKsystems (Louisville, KY)
- … Service Desk Technician to provide hands-on assistance for hardware and service desk operations focused on interactive racing kiosks. This role ... hardware in live racing environments + Provide front-line help desk and service desk assistance...our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.… more
- CACI International (Doral, FL)
- …contingent upon award. The Junior Service Desk Operator maintains all Service Desk operations and oversees 24/7 real-time IT support, incident ... Service Desk Operator, Junior Job Category:... Service Desk Operator, Junior Job Category: Information Technology Time...CACI is seeking an experienced and highly skilled Junior Service Desk Operators to join our team… more
- Financial Partners Credit Union (Downey, CA)
- …to the education requirement, the following is required: + Strong understanding of service desk operations , desktop support, application support, Symitar, ... $245,700.00 Position Type Full Time Job Description The IT Service Desk Manager is responsible for leading...teams to address Symitar-related issues and implement upgrades. Voice Service Operations : + Lead the implementation and… more
- Robert Half Technology (Nashville, TN)
- …and resolutions. * Collaborate with team members to identify and implement improvements to service desk operations . * Conduct training sessions for users to ... Description We are looking for a dedicated Service Desk Analyst to join our...role, you will provide exceptional technical support and customer service to ensure smooth operations within a… more
- SOS International LLC (Boston, MA)
- …Factors and/or User Experience skills. Advanced knowledge and hands-on experience of managing a Service Desk staff and operations of a technical Service ... Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible...who is responsible for providing planning and oversight into operations within the Area-of-Responsibility (AOR). Leads and directs a… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... Services Help Desk Lead** oversees the help desk operations and support under the task...not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary +… more
- City of New York (New York, NY)
- …- Other duties and responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations . - A+ Certification and basic ... all citizens of our Borough. THE ROLE The Help Desk Technician will report directly to the Director of...provide onsite support. - Ensure high levels of customer service quality and availability by working closely with Tier… more
- ManTech (Washington, DC)
- … operations . Direct and supervise staff providing call center support, service desk support, and switchboard operations support. **Responsibilities ... but are not limited to:** + Oversee the daily operations of the help desk team, ensuring...of related experience. + Proven experience managing a help desk or service desk team… more
- American Airlines (Dallas, TX)
- … & Service Management** + Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user ... application support + Hands-on experience with cybersecurity tools, IT operations platforms, and service desk ...with cybersecurity tools, IT operations platforms, and service desk management software + Demonstrated experience… more
- University of Michigan (Ann Arbor, MI)
- …deliver it with empathy, efficiency, and pride. You will help manage the day-to-day Service Desk operations including monitoring service levels, ... is looking for a supervisor to oversee the HITS Service Desk . You will join a leadership...major incidents. + Participate in the execution of day-to-day operations , which includes maintaining service levels, call… more
Related Job Searches:
Analyst Service Desk Operations,
Desk,
Director Service Desk Operations,
Operations,
Operations Service Desk Specialist,
Operations Supervisor Service Desk,
Service,
Service Desk,
Service Desk Operations Manager,
Service Operations