- Competitive Range Solutions, LLC (Fort Meade, MD)
- …center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to… more
- Insight Global (Princeton, NJ)
- Job Description An employer is looking for a Tier III Help Desk Support Engineer. This person will be solely responsible for helping a team of 40 with their ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- ManTech (Edwards AFB, CA)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Help Desk Manager III at Edwards AFB, CA.** **Responsibilities include, ... but are not limited to:** The Help Desk Manager III directs the help ...desk team members. They monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA...I will communicate and work as a team with Tier II and Tier III ... (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+30096) Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- Dobson Fiber (Oklahoma City, OK)
- The NOC Engineer Tier III will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 ... solve difficult, in dept troubleshooting issues. The NOC Engineer Tier III will act as the technical...resolving as required and escalating/dispatching for resolution. Process all service requests for new or modified services as they… more
- ManTech (Stafford, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Help Desk Manager III ** to join our team in **Stafford, VA.** ... desk team members. + Monitoring problem management and tier escalation procedures to deliver efficient query and complaint...may be gained through measured change. + The Help Desk Manager III is a senior role… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...Qualifications: + DOD 8570 IAT Level I, II, or III certification required: A+, Network+, or Security+ CE, or ... Church, VA) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...higher + Superior customer service skills a must. Strong desire to provide the… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network Engineer Tier III Job Category: Information Technology...rotation to respond to incident escalations + Experience using Service Now service management software (or similar… more
- CACI International (Rising City, NE)
- Senior Oracle EBS Techno-Functional - TIER III support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... desired candidate will work as part of an Enterprise Service Desk - Service Improvement...troubleshoot, and correctly route Oracle application issues transferred to TIER III . + Create Change Requests as… more
- Robert Half Technology (Jacksonville, FL)
- Description As a Help Desk III Specialist, you will be a senior member of the IT support team, responsible for providing expert-level technical assistance and ... + Process Improvement and Documentation: Identify opportunities to streamline help desk processes, improve efficiency, and enhance service quality. Develop… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III ** ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application -… more
- Proven IT (Chicago, IL)
- …IL (http://maps.google.com/maps?q=151+N+Franklin+Chicago+IL+USA+60657) Apply Job Type Full-time Description The Tier III Project Team Engineer is responsible ... an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an...III field preferred + Strong knowledge of customer service + MCSE and CCNA certifications + Ability to… more
- CACI International (Forest Heights, MD)
- …events are handled in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, and other support teams. + ... coordinate incidents in ServiceNow. + Escalate unresolved issues to Tier III . + Join troubleshooting bridge calls...with patch management software (eg, SCCM) + Experience using Service Now service management software (or similar… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to… more
- Summit Technical Solutions (Colorado Springs, CO)
- …world class team? Summit Technical Solutions (STS) (http://sts-llc.com) is seeking a mid-level Help Desk Technician to provide Tier I, II and higher Level ... III ) contract at Peterson AFB, CO. The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in customer service and… more
- CACI International (Arlington, VA)
- …customer-defined Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis… more
- Chenega Corporation (Alexandria, VA)
- …Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... or remotely as required by Tier I, Tier II, and Tier III ...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more
- Fair Haven Community Health Care (New Haven, CT)
- …to high-quality medical and dental care, regardless of ability to pay. Job purpose The Tier I IT Technician will be responsible for logging incidents and service ... achieved as well as meeting customer satisfaction and continuous service delivery demands. Duties and responsibilities The IT Technician...record, update and document requests using the IT Help Desk system. + Liaise closely with the end user… more
- Chenega Corporation (Alexandria, VA)
- …Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... or remotely as required by Tier I, Tier II, and Tier III ...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more