- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead ...or related roles + Good working knowledge of the Service Management workflows and ITSM processes +… more
- Truist (Raleigh, NC)
- …team members in incident management processes and best practices; Lead incident management meetings and ensure effective communication within the ... the technology organization. Their primary goal is to restore service operation as quickly as possible while minimizing impact...Specific activities may change from time to time. 1. Incident Management : Lead the … more
- Academy Sports + Outdoors (Katy, TX)
- …efforts. + Lead cross-functional teams during disaster recovery and incident management events, ensuring clear communication and well-coordinated actions. + ... Recovery and Incident Managment will oversee all disaster recovery and incident management activities in conjunction with the Manager Business Continuity and… more
- MyFlorida (Lakeland, FL)
- …854128 Agency: Agency for Persons with Disabilities Working Title: INCIDENT MANAGEMENT LIAISON - 67072283 Pay Plan: Career Service Position Number: 67072283 ... Estimator Tool (https://compcalculator.myflorida.com/) AGENCY FOR PERSONS WITH DISABILITIES POSITION: Incident Management Liaison - Career Service … more
- Leidos (Houston, TX)
- …**Basic Qualifications:** * Experience working with ServiceNow. * Knowledge of ITIL Incident Management processes * Excellent communication skills; must be ... environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth....with end users and co-workers. * Collaborate with center Service Delivery Lead , Logistics Lead ,… more
- CACI International (Sterling, VA)
- … management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards ... Network Incident Management Quality Assurance Analyst Job...(eg, TCP/IP, WAN/LAN) + Good working knowledge of the Service Management workflows and ITSM processes +… more
- Amazon (Nashville, TN)
- …drivers, customers, and community members seriously and maintain high standards for safety incident reporting. Amazon's On-Road Incident Management team is ... incidents while driving continuous improvements of Amazon's reporting mechanisms. Amazon's On-Road Incident Management team works to build products that support… more
- JPMorgan Chase (Columbus, OH)
- …exceptional products and services. As a Major Incident Manager within our Major Incident Management (MIM) team, you will play a pivotal role in ensuring the ... and the products you deliver to thrive. You will lead the management of Major Incidents with...a Technology Support III team member in Infrastructure Platform Incident Management , you will ensure the operational… more
- Guardian Life (Holmdel, NJ)
- …Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ensuring swift ... and excellence. + Partner with the Head of IT Service Management to mature and optimize ITSM... and manage teams, particularly in a 24/7/365 Major Incident Management environment. + Extensive experience in… more
- JPMorgan Chase (Tampa, FL)
- …to join our team. **Job responsibilities** + Lead as an operational member of Incident Management Team reporting to the Business Incident manager in the ... the impact to customers, the Firm, and the Market. Incident management is a 24/7, 365-day global...Global Command Centers-Payments Operations, you will be empowered to lead and contribute significantly to the success of the… more
- Ally (Raleigh, NC)
- …. * Maintain and improve Ally's CyberSecurity Incident Response plan. * Lead audit management responsibilities to ensure identified gaps are addressed in ... to visit our tech blog at ally.tech The CSIRT Incident Response position at Ally is a member of...is a member of the Information Protection and Risk Management team and works closely with other members of… more
- Link Solutions Inc (Adelphi, MD)
- … Desk Incident Manager will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD ... track, and report on service requests and incident statuses. + Lead incident ...Server 2019, etc.). + Experience with incident management within the ServiceNow Information Technology Service … more
- AECOM (Colonial Heights, VA)
- …individuals selected will be required to successfully complete certification training. The Incident Management Coordinator (IMC) is part of a regional traffic ... us. **Job Description** **About this Opportunity** Virginia's DOT Safety Service Patroller's play a key critical role in safeguarding... incident management operations team that works to… more
- LEGOLAND (Carlsbad, CA)
- …responsible for the Resort's 24/7 security coverage, medical response teams, and incident management systems, while ensuring compliance with legal and internal ... facilitator in joint preparedness exercises with fire, police, EMS, and local emergency management agencies. ** Incident Management ** + Develop and maintain… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- … function is to manage incidents to resolution in a 24/7/365 environment using the incident management processes. 2. Lead the resolution of high priority and ... services across the globe. **Your future duties and responsibilities:** In this incident management function, manage incidents to resolution in a 24/7/365… more
- Amazon (Dallas, TX)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... of AWS including Support Engineering, Enterprise Support and the Service Teams to find a path to green for...looking for a leader with a strong background in Incident Management and customer ownership to be… more
- ServiceNow, Inc. (Santa Clara, CA)
- …a green card, will be considered."_** **This position reports to: Senior Manager, Major Incident Management ** The **Senior Major Incident Manager** plays a ... including weekends, holidays, and evenings as needed. **Key Responsibilities:** + Lead incident resolution efforts, ensuring timely and accurate communication… more
- Palo Alto Networks (Santa Clara, CA)
- …problems for our customers + Design, build, operate key parts the E2E Incident management lifecycle **Solving the most critical issues impacting our customers** ... and a passion for customer satisfaction. Driving continuous learnings and efficiency into the Incident Management and Product Lifecycle is one of the key areas… more
- Palo Alto Networks (Arlington, VA)
- …our customers' success and in scaling a profitable business. The individual will lead our North America incident response team in providing world-class reactive ... to develop and execute strategy for the Unit 42 Incident Response (IR) practice + Lead the...more secure digital world by providing the highest quality incident response, threat intelligence, and cyber risk management… more
- Broadridge Financial Solutions (Newark, NJ)
- …when escalation is required and trigger such escalation accordingly + Ensure that incident management processes are followed and that incident postmortems ... gather process deviations and areas for improvements + Drive the Broadridge Major Incident Management Process for critical customer situations + Coordinate with… more
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