- ADM (Decatur, IL)
- …MES applications (Manufacturing Execution Systems) + Manage End User Support through global ServiceNow queue for OT and drive ServiceNow platform ... **82679BR** **Job Title:** Manager , OT Enterprise Services - North America **Department/Function:**...+ Some travel, on call, and monitoring of our ServiceNow OT Queues for service management are expected as… more
- Leidos (Washington, DC)
- …contract SLA deliverables for the End-User Services team. Develop or generate ticket queue metric reports from ServiceNow , tracks the teams assignments and ... has an opening for an **End User Services (EUS) Manager ** on the ESA V program. ESA V is...experience with a modern service ticketing system such as ServiceNow + Above all, this person must have a… more
- ICF (Annapolis, MD)
- …a rapidly growing, entrepreneurial, technology department, seeking an ITSM Strategy Process Manager to support the current needs of our federal customers. Our ... rapidly growing, entrepreneurial, technology-driven department, seeking an ITSM Strategy Process Manager to coordinate a team of subject matter experts in developing… more
- Chenega Corporation (Springfield, VA)
- Workflow Monitor Manager - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-029 Company Job Title: Workflow Monitor ... Manager Clearance: TS/SCI Location: Springfield, VA FLSA Status: Exempt,...on unresolved tickets + Maintain and monitor a transfer queue for misrouted tickets between service providers to ensure… more
- Kohler Co. (Kohler, WI)
- …for system availability and performance *Incident Management: respond to incidents in ServiceNow ITSM & Triage to appropriate support queue . *Major Incident ... a key role within Kohler's digital ecosystem as an MSP Support Operations Manager in the Platform Delivery and Technology Strategy group. Support Operations … more
- General Dynamics Information Technology (Doral, FL)
- …with policies and maintains system backup and recovery capability. + Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs. + ... Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones. + Maintain… more
- Leidos (Orlando, FL)
- …and leaders to discuss issue resolution or troubleshooting steps + Work closely with the queue manager and service delivery lead at the center to ensure tickets ... on NASA desktop systems. + Review assigned tickets via Servicenow to ensure all actions are completed within the...MAC/DELL or HP software and or hardware certificates. + ServiceNow experience. Pay Range - $29.87 - $33.02 hourly… more
- WSP USA (New York, NY)
- …role is part of the Americas Hub, reporting to the IT Service Manager . **Position Summary** The Incident & Request Management Specialist ensures the effective ... not limited to): Support the ticket management processes, liaising with Service Desk queue managers to coordinate efforts for the resolution of Incidents and the… more
- Amazon (San Francisco, CA)
- …communicating with a variety of users. You will report to the ServiceDesk Manager . **You Will** + Provide personalized technical support to our global Twitch ... emerging workflows and systems + Manage our IT ticket queue to ensure Service Level Agreements are met with...Model, and TCP/IP protocols and applications + Experience with ServiceNow IT ticketing + Some experience with Google Workspace… more
- General Dynamics Information Technology (Fairfax, VA)
- …maintain the firewall infrastructure + Provides input for reports to Operations Manager such as capacity management, project status, ticket status, and trend ... are being met + Manages the Service Now (SNOW) queue for Firewall requests to include CRs, INCs, PRBs...Firewall infrastructure and best practices + Experience with SNOW ( ServiceNow ) Incident and Service Request management workflow + Experience… more
- ManpowerGroup (Sunfish Lake, MN)
- …3 BAs, 2 Dev Engineers, 2 QA, a scrum master and product delivery manager . Very collaborative team working in kanban work methodology. CLIENT has an exciting ... clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds for Omada *...known issues or workarounds for Omada * Monitor work queue and work with teams to resolve support issues… more
- Capgemini (Seattle, WA)
- …+ Team and queuemanagement, end to end ownership of the team-s delivery and queue + Support QualityAudit on completed deals to maintain accuracy and zero defects + ... feedback + Identify traininggaps and arrange knowledge refresher + Backup forDelivery Manager and other leads + Sharing dailyreport with managers and leadership +… more