- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1...3 to 5 years in IT support or related help desk environments * Education: High School… more
- BAE Systems (Saratoga Springs, UT)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem...state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... at this time. Candidate will be responsible for providing Sr . level Linux System Administration support for the program....implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem… more
- Robert Half Technology (Jacksonville, FL)
- Description We are seeking a Senior Help Desk Analyst to join our IT support team. In this role, you'll serve as the first point of escalation for technical ... to keep systems running smoothly. Key Responsibilities + Provide Tier 2/ Tier 3 technical support for desktops,...applications. + Act as an escalation point for junior Help Desk Analysts, providing guidance and advanced… more
- CACI International (Annapolis Junction, MD)
- Senior Systems Administrator Job Category: Information Technology Time Type:...users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and ... Travel: Local * * * **The Opportunity:** **CACI** is seeking a ** Senior Linux Systems Administrator** to provide support for implementation, troubleshooting and… more
- ManTech (Fort Meade, MD)
- …limited to:** + Provide support for implementation, troubleshooting, and maintenance of IT systems. Perform Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Mantech seeks a motivated, career and customer-oriented ** Senior Linux System Administrator** to join our team in **Ft. Meade, MD** . In this role, you will support… more
- ManTech (Fort Meade, MD)
- …system infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 ... ManTech seeks a ** Senior Linux System Administrator** to join our team in **Ft. Meade, MD** . In this role, you will provide support for implementation,… more
- SAIC (Fort Meade, MD)
- …and management. Responsibilities include but are not limited to: + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... diagnosis, and resolution of problems + Provide support to IT systems include day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Optimize system operations and resource… more
- SAIC (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems + Provide support for the escalation and communication of status to agency management and internal customers + Provide support for the dispatch system and hardware problems and remains involved in… more
- Comcast (Denver, CO)
- …as well as troubleshooting, installing, implementing and administering network systems, and providing Tier IV Help Desk escalation support. Analyzes capacity ... as required. + Provides Tier IV escalation support to Help Desk . Troubleshoots, diagnoses and resolves customer network issues. When applicable, recommends… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... to the next level! SecuriGence is seeking a **Service Desk Technician Tier 2** to join our...their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Implementing security best practices and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... problem identification, diagnosis and resolution + Configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- GovCIO (Washington, DC)
- …incidents and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- Republic Services (Phoenix, AZ)
- **POSITION SUMMARY:** The Sr . Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues that are ... escalated by the Tier 1 and 2 support desks. This requires an...resolution using the incident tracking system. + Keeps support desk team, peers, and management apprised of any new… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in ... role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution...support roles, with at least 1 year in a senior or lead capacity. + Strong knowledge of Microsoft… more
- Two95 International Inc. (Wayne, PA)
- Title : Sr IT Support Analyst Location : Wayne, PA...$Open (Best Possible) YOU'RE GOOD AT: + Monitoring JIRA Help Desk system for work intake from ... problem tickets to service requests + Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft...on Apple, HP, Lenovo, Microsoft laptop systems + Providing Tier 1-3 software end user support in Windows, Mac… more
- Leidos (Reston, VA)
- …Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training may be ... **Description** Leidos is seeking a ** Sr . Network/System Technician** to support monitoring large-scale operations on a high-profile DOD contract. The I3TS program… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and...Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and...Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier … more