- DriveTime (Tempe, AZ)
- …Assistant Director, Enterprise Service Desk will** + Lead the Service Desk Team: Partner with the Senior Director to mature and expand the ESD team's ... IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You and your… more
- Arena Technical Resources, LLC (Washington, DC)
- …timely and efficient manner. - Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that ... IT Service Desk Supervisor Location: Washington, DC,...IT Service Desk Supervisor Location: Washington, DC, US Job ID:...Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location: Washington, DC Position… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at SMX(View all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a ** ... Senior Help Desk Manager** for a full-time,...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. The Service Desk Unit is part of a...necessary. The Service Desk Unit is part of a central services and...ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that… more
- CACI International (Forest Heights, MD)
- …of a 20,000+ user community within the Department of Homeland Security (DHS) The Senior Service Desk Analyst shall possess and demonstrate sound customer ... Service Desk Analyst (Nights/Weekends) Job Category:... Service Desk Analyst (Nights/Weekends) Job Category: Information Technology Time...* * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing… more
- Optiv (Overland Park, KS)
- …the Kansas City metro and report into the office 3 days at minimum._ The Senior Service Desk Analyst provides moderately complex support and rapid resolution ... to end users at Optiv for IT issues and update requests via helpdesk. The Senior Service Desk Analyst will be required to address issues that are escalated… more
- University of North Carolina at Charlotte (Charlotte, NC)
- …Full-time Months Per Year: 12 Essential Duties and Responsibilities: + Manage the Service Desk student technician staff of approx. 30 students annually, ... timesheet approvals. + Manage student employment budget for the Service Desk ; consult with Service ...and weekend hours. + Train, coach, and manage ~5 senior student technicians who help supervise the student staff… more
- Capgemini (Orlando, FL)
- … Service Delivery Manager to lead all aspects of and run our global service desk operations. This role involves leading various support teams, ensuring the ... **Job Title** : Senior Delivery Manager **Location** : Orlando, Florida **Travel**...while maintaining high levels of customer satisfaction. **Key Responsibilities:** Service Desk Operations Management: Lead all aspects… more
- Robert Half Technology (Jersey City, NJ)
- Description Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient ... best practices for handling complex cases. Reporting & Documentation - Track service desk metrics, generate performance reports, and document resolutions for… more
- CACI International (Offutt AFB, NE)
- Consolidated Service Desk Senior Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: ... Travel: Continental US * * * **The Opportunity:** CACI is seeking a Consolidated Service Desk Senior Analyst for a critical role in daily operations of the… more
- Beth Israel Lahey Health (Charlestown, MA)
- …response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require ... from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, helpful… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and mentoring ... $112,625.00 - $160,892.00 Security Clearance: Secret Level of Experience: Senior This opportunity resides with Warfare Systems (WS), a...Service Desk personnel while ensuring operational excellence in IT support… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... * Receive and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Service Desk Agent I is responsible for providing first contact remote support ... repair, and maintenance for a variety of end user devices and applications. Service Desk Agent I attempts to resolve incidents during the initial contact in a… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- UNIVERSAL Technologies is seeking a Senior Service Desk Analyst with a minimum of 8-years of related experience to work rotating shifts including days nights ... SKILLS/EXPERIENCE: + At least 8 years of experience working in a service desk environment + Availability to work rotating shifts including days, nights and… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring...years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service … more
- NTT America, Inc. (Ashburn, VA)
- …administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third ... x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers… more
- Geisinger (Danville, PA)
- Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, ... implementation, go-live and operational support, and maintenance. The IT Service Desk serves as a front-line and...dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of… more
- Amentum (Colorado Springs, CO)
- **Position Title: MIT Service Desk Administrator Internship** **Location:** Schriever Space Force Base, Colorado Springs, CO **Relocation Assistance:** None ... of the time \#cjpost **Description of Duties:** The **MIT Service Desk Administrator Internship** supports the Missile...issues to the appropriate Client System Administrator (CSA) or senior team members. * Be accountable for the maintenance… more
- Link Solutions Inc (Sierra Vista, AZ)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a PKI Service Desk Technician to join our Sierra Vista, Arizona team. + Must be ... + DoD Secret Clearance required + Non-remote (relocation incentive available) The PKI Service Desk Technician will provide technical and system support for the… more
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