- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...unresolved issues, with the ability to report out to senior leaders and legal colleagues in urgent situations that… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident… more
- SAIC (Fort Huachuca, AZ)
- **Description** SAIC is seeking a ** Service Desk Team Manager, onsite, at Ft Huachuca, AZ** to support the **US Army Enterprise Service Desk .** **NOTE: ... defined objectives and policies + Communicate with other departments, senior management, functional peer groups, technical staff and customers...service skills and be well versed in the Service Desk environment + Strong understanding of… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Technician - Intermediate Clearance Required: Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk ... supported technologies. + Escalate more complex technical issues to senior -level technicians. + Work under the direction of the...technicians. + Work under the direction of the local Service Desk Lead as part of an… more
- City of New York (New York, NY)
- …inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management Specialist. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- Terracon (Olathe, KS)
- …simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- NTT America, Inc. (Knoxville, TN)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk - Call Center- ... Include: + This position will be a part of our Provider Clinical Service Desk , as an agent primarily handling inbound customer calls. This is a call… more
- Robert Half Technology (Jersey City, NJ)
- Description Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient ... best practices for handling complex cases. Reporting & Documentation - Track service desk metrics, generate performance reports, and document resolutions for… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Beth Israel Lahey Health (Charlestown, MA)
- …response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require ... from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, helpful… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... * Receive and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate… more
- Hatch (Pittsburgh, PA)
- IT Service Desk Technician Intern (Summer 2026)Apply now " Apply now + Apply Now + Start apply with LinkedIn Start + Please wait Date:Sep 5, 2025 Location: ... students local to the Pittsburgh area for an IT Service Desk Intern for our Pittsburgh, PA...with other technicians/engineers on projects + Provide support to Senior Engineers and Designers as and when needed What… more
- Geisinger (Danville, PA)
- Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, ... implementation, go-live and operational support, and maintenance. The IT Service Desk serves as a front-line and...dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of… more
- Insight Global (Irvine, CA)
- Job Description Insight Global seeking a highly experienced Level 2 Service Desk Technician to provide comprehensive end-user support for a dynamic environment ... will be resolved independently, the role includes collaboration with senior team members and engineers for complex escalations. This...and Requirements * 5-7 years of experience in a Service Desk or Help Desk … more
- OhioHealth (Columbus, OH)
- …more - in our careers and in our communities. **Job Description Summary:** The IT Endpoint Service Desk Agent reports to the Manager of IT Service Desk ... continuous improvement opportunities exist. Works with the Manager and Sr Technicians to refine their customer service ...and Sr Technicians to refine their customer service skills and recommended areas for improvement. Attends customer… more
- TEKsystems (Columbia, SC)
- Description A TEKsystems client in downtown Columbia, SC would like to bring on a Senior Service Desk member on a 6 mo C2H opportunity. This person would ... join a team of 5 people (1 manager, 1 asst. manager, and 3 service desk members) to serve as the first point of contact for end users. They are ideally looking… more
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