- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring...years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service … more
- Guidehouse (Suitland, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + ... tickets. + Perform proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and reprioritize as needed to… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring and tracking… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
- Jabil (Mina, NY)
- …users for either PC, server or mainframe applications, and hardware. Handles problems that the Service Desk agent or Remote Specialist 1 is unable to ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- CUNY (New York, NY)
- …operates and maintains the University's network, the enterprise Data Center, the CUNY Service Desk , and manages the processes that safeguard the University's IT ... full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/ **CONTRACT TITLE** IT Senior Associate **FLSA**… more
- Marriott (Bethesda, MD)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject matter expert for Application ... **Position Type** Management This is a temporary position. The Senior Analyst acts as a support subject matter expert...inquiries per department policy. + Creates and updates Help Desk incident or service tickets as defined… more
- The LEGO Group (Richmond, VA)
- …web site or need assistance completing the application process, please contact the HR Service Desk at 1.###, option #3. Please note, these communication channels ... Continuous Improvement Sr . Specialist + **Location** Richmond, Virginia, United States...coaching technique, applicable from Team Member to Managers *Change agent with proven experience leading and coordinating new initiatives… more
- Anywhere Real Estate (Greenwich, CT)
- We are seeking a Senior Office Administrator (SOA) with a can do attitude! The SOA will manage the OA staff and the daily office operations including but not limited ... to processing agent commissions, maintaining all agent and property...staff and helping with recruitment and retention activities The Senior Office Administrator will do the following: + Lead… more
- Concentrix (Columbus, OH)
- Job Title: Sr . Product Support Engineer (Contact Center Experience, Cloud Systems) Job Description We're Concentrix. A new breed of tech company - Human-centered. ... platforms and other cloud or hosted applications as a service . The position must be both experienced in platform...all severities; for maintaining client relationship information and Support Desk run books (MOO) with contacts, processes, etc. The… more
- Amentum (Fort Belvoir, VA)
- …services to US government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground ... the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department of the… more
- Arena Technical Resources, LLC (Washington, DC)
- …timely and efficient manner. - Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that ... IT Service Desk Supervisor Location: Washington, DC,...IT Service Desk Supervisor Location: Washington, DC, US Job ID:...Desk Analysts. - Ability to be a change agent and drive new firm initiatives. - Possess exceptional… more
- Entergy (New Orleans, LA)
- …will fill 2 vacancies.** **Job Duties/Responsibilities** + Provide face to face customer service in the Entergy New Orleans Customer Care Centers. + Responsible for ... but not limited to initiation of new electric and gas service , discuss and assist customers with credit issues, initiate field actions where necessary, initiate and… more
- Robert Half Technology (Washington, DC)
- …and efficiently. Responsibilities * Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure ... The role involves managing the day-to-day operations of the service desk in the Information Technology industry....to resolve complex issues * Act as a change agent , driving new firm initiatives * Demonstrate strategic focus,… more
- Truist (Atlanta, GA)
- …the products, aiming to reduce the need for teammates to contact the Service Desk and increasing the supporter efficiency. **ESSENTIAL DUTIES AND ... drive automation capabilities. This position will drive the delivery of Support Agent tooling including Service Operations Workspace, ServiceNow Voice, Amazon… more
- Mount Sinai Health System (New York, NY)
- …Center supports many of the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for ... **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you...telephone and other communications channels by providing superior customer service . The FPA Access Center which is centralized contact/call… more
- Aegon Asset Management (Denver, CO)
- …make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit ... sales team supporting Transamerica Workplace retirement plans. Foster a sales and service environment to ensure customer satisfaction and the attainment of sales… more
- TD Bank (New York, NY)
- …office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions ... contact. The Fixed Operations team strives to create efficiency, improve client service levels and reduce operational risk. If you are industrious, collaborative,… more
- Vexterra Group (Bethesda, MD)
- …Jenkins, Ansible, Salt, etc. * Knowledge of Atlassian software such as JIRA, JIRA Service Desk , Confluence, Bitbucket, HipChat, etc. * DoD 8570 IAT II ... Vexterra Group is currently searching for a Senior Systems Integrator Engineer to provide the following systems support in Reston VA or Bethesda, MD office: You will… more
- Janus Henderson Investors (Denver, CO)
- …superior financial outcomes through differentiated insights, disciplined investments, and world-class service . We will do this by protecting and growing our core ... changing regulations that impact our business. Be a change agent in optimizing, implementing, and continuously evolving best-in-class review...+ Paid volunteer time to step away from your desk and into the community. + Support to grow… more
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