- OhioHealth (Columbus, OH)
- …more - in our careers and in our communities. **Job Description Summary:** The IT Endpoint Service Desk Agent reports to the Manager of IT Service ... continuous improvement opportunities exist. Works with the Manager and Sr Technicians to refine their customer service ...and Sr Technicians to refine their customer service skills and recommended areas for improvement. Attends customer… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... in mentoring junior team members and accept mentoring from senior team members. + Other supporting duties as directed....Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring and tracking… more
- Insight Global (Chicago, IL)
- …ServiceNow Triage and escalate tickets to appropriate support groups Collaborate with senior agents and Level 2 support Maintain clear documentation of all ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- NTT America, Inc. (Knoxville, TN)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk - Call Center- ... Include: + This position will be a part of our Provider Clinical Service Desk , as an agent primarily handling inbound customer calls. This is… more
- NTT America, Inc. (Nashville, TN)
- …can grow, belong and thrive. **Your day at NTT DATA** The Managed Services Service Desk Agent is a senior service desk resource and the first ... handling resulting incidents or service requests. The Managed Services Service Desk Agent applies standard operating procedures, in line with… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
- Guest Services (Wakulla Springs, FL)
- Compensation Amount: 14.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking ... to work Part-Time in Housekeeping and Part-Time as Front Desk Agent , split 50/50, to create a...+ Reading and writing work-related documents in English. + Speech recognition and clarity, including the ability… more
- Guest Services (Naples, FL)
- Compensation Amount: 24.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking ... (3 guest suites). + Assist in coordinating the Front Desk , Housekeeping & Maintenance Departments. + Responds to guest...+ Reading and writing work-related documents in English. + Speech recognition and clarity, including the ability… more
- Jackson National Life Insurance Company (Nashville, TN)
- …to business processes, skill or transactional priorities, and resource allocations to ensure service level adherence within the sales desk . + Assists with ... Workday and apply through Jobs Hub._** **Job Purpose** **The Sr . Distribution Command Center Analyst monitors and evaluates business...alerts to Sales Desk associates and other Desk Directors, ensuring established service levels of… more
- Guest Services (Mount Rainier, MD)
- Compensation Amount: 17.25 USD HourlyThe Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations ... have strong customer services skills and ensure excellent guest service is provided. This position reports to the General...extended periods and to climb steps occasionally . + Speech recognition and clarity, including the ability… more
- Serco (Port Hueneme, CA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... technical support for our customer as part of an integrated team. The In- Service Engineering Agent (ISEA) is responsible for overseeing the engineering support… more
- Amentum (Washington, DC)
- Amentum is seeking a ** Senior ** ** Desk Officer** to support our US Department of Energy and Counterintelligence (DOE-IN) contract. Positions will be based in the ... Washington, DC area. **Responsibilities** Serves as Desk Officer, specific duties and functions include, but are not limited to, the following: + Daily case… more
- Aegon Asset Management (Cedar Rapids, IA)
- …make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit ... Provide leadership and strategic direction to the Account Management and Connect Desk management team and staff responsible for internal customer support functions… more
- Guest Services (Biwabik, MN)
- …long periods of time. + Ready and writing work-related documents in English. + Speech recognition and clarity, including the ability to understand the speech ... systems, handling cash responsibly, and delivering consistent, high-quality customer service that reflects company hospitality standards. Job Description: ESSENTIAL… more
- Mount Sinai Health System (New York, NY)
- …Center supports many of the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for ... **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you...telephone and other communications channels by providing superior customer service . The FPA Access Center which is centralized contact/call… more
- Mount Sinai Health System (Greenlawn, NY)
- …Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for ... less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisors… more
- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** ... and our clients to thrive. We're looking for a ** Senior IT DevOps Engineer** who's not only a Microsoft...**Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless… more
- Wells Fargo (Raleigh, NC)
- **About this role:** Wells Fargo is seeking a ** Senior Business Execution Consultant** to support the **Strategic Transformation Program** within **Consumer and ... customers across all contact center channels. By implementing Contact Center as a Service (CCaaS), the program is driving a shift toward a cloud-native, AI-enabled… more
- Vexterra Group (Bethesda, MD)
- …Jenkins, Ansible, Salt, etc. * Knowledge of Atlassian software such as JIRA, JIRA Service Desk , Confluence, Bitbucket, HipChat, etc. * DoD 8570 IAT II ... Vexterra Group is currently searching for a Senior Systems Integrator Engineer to provide the following systems support in Reston VA or Bethesda, MD office: You will… more
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