- Percepta (Melbourne, FL)
- …resources including Dealers, Team Leaders, Subject Matter Experts (Sales and Technical ), Field Service Engineers, and Concern Resolution SpecialistsTRUSTAct as a ... up on issues or concerns to the point of escalation or resolutionWhen providing information, check for understanding and...to build strong professional relationships with dealer and field management and adapt approach to different management … more
- Merck & Co. (Rahway, NJ)
- …relationships through all phases of the trial.Performs clinical study site management /monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & ... site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA Manager, CRM, TA Head… more
- Merck & Co. (Rahway, NJ)
- …relationships through all-phases of the trial.Performs clinical study site management /monitoring activities in compliance with ICH-GCP,-Sponsor SOPs, Local Laws & ... site performance, quality or compliance problems and-escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA-Manager, CRM (Clinical… more
- WSFS Bank (Philadelphia, PA)
- …to advance, and moreWe are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a ... as a specialist for the Desktop Computing Environment and will be the primary escalation point for basic and moderately complex computing problems as well as be… more
- eXcell (New York, NY)
- …tablets, single and multi-processor servers, and wired / wireless networking Performs account management and maintenance for various applications and systems ... a consultative capacity, evaluating client needs and providing the technical documentation and / or reporting to achieve a...or reporting to achieve a result Serve as an escalation point of contact for all Desktop Support Technicians… more
- Amerantbank (Coral Gables, FL)
- …any KYC/KYA or CDD/EDD exceptions noted by the CDD/EDD Unit.Monitor timeliness of account closures. For those cases in which the business line is requesting ... consideration for the account to remain open, the liaison is to review...the business officer and forward the case to BSA Management in a timely manner such that a decision… more
- Percepta (Melbourne, FL)
- …CMC (ICE) will assist customers with product requests, sales/marketing information, technical difficulties associated with the various points of the ownership ... lost certificate support and Build & Price. * Assist customers experiencing technical issues related to Internal Combustion Engine (ICE), which may require use… more
- Arthrex (Fort Myers, FL)
- …Vision InsuranceCompany-Provided Life InsuranceVoluntary Life InsuranceFlexible Spending Account (FSA)Supplemental Insurance Plans (Accident, Cancer, Hospital, ... the FLS Inventory Analysts including order processing, planning, inventory processing, reports, escalation requests, etc. Join our talented team and help us stay… more
- Percepta (Melbourne, FL)
- …* Request additional information from the repair facility (digital photos, technical escalation or physical inspection) when automotive knowledge indicates ... products and prior approval process * Ability to utilize web based technical service information to complete the claim adjudication process * Excellent negotiation… more
- Fidelity TalentSource LLC (Durham, NC)
- …environmentEffectively managing and participating on projects that involve other groupsPreparing technical and project proposals for management review and ... related to the Network or Proxy environmentsMember of 3rd level engineering escalation , participate in and on-call rotationManagement of life cycle for various… more
- American Honda Motor Co Inc (Lincoln, AL)
- …communication and collaboration for awareness of status, benchmarking, critical issue escalation , initiation of necessary action items and promotion/ diffusion of ... improve associate competence.Support the development and deployment of data management systems to efficiently track and manage environmental compliance/performance.Coordinate… more
- Fidelity TalentSource LLC (Covington, KY)
- …AWS Cloud environments.Defines and recommends process improvement initiatives.Completes technical service requests.Drives incident management and resolutions ... a complex globally distributed environment. Drives incident, problem, and change management processes. Develops, documents and revises system design procedures, test… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …experience. Tier I Helpdesk Technician Responsibilities: Provide in person or phone technical support to end users for laptops, desktops, mobile phones, and ... account issues. Perform office IT equipment setup or iPhone...or iPhone setup. Must have experience with troubleshooting, problem escalation , MAC requests and inventory, as related to working… more
- Fidelity TalentSource LLC (Boston, MA)
- …Alts offerings and are used across the Asset Allocation groups within Asset Management . A successful candidate for this position will be the primary interface ... productsLead the intake and implementation of daily processes, communication and escalation protocols and documentation for workflowsBe the subject matter expert for… more
- Fidelity TalentSource LLC (Durham, NC)
- …and makes tuning recommendations.Triages defects with development partners and project management teams. Ensures timely escalation of critical issues to ... and performance engineering teams. Prepares and communicates performance results to management .Develops original and creative technical solutions to support… more
- ServiceNow, Inc. (Orlando, FL)
- …in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management , program or project management or ... in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts...to sponsors and or stakeholders in solving governance, project management , business process and or technical problems.… more
- ServiceNow, Inc. (Santa Clara, CA)
- …in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management , program or project management or ... in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts...to sponsors and or stakeholders in solving governance, project management , business process and or technical problems.… more
- Viking Termite and Pest Control, Inc. (Basking Ridge, NJ)
- Customer Escalation Specialist Job Summary The Customer Escalation Team is made up of experienced Specialists who have the developed the judgement to navigate ... This includes delicately balancing the customer's expectations and the company's profitability. The Escalation Team is a team of experts who will manage the customer… more
- Google (Sunnyvale, CA)
- …in cloud operations (eg, launch, capacity planning, product release management ), technical support, escalation management , or comparable IT consulting ... launch and capacity planning, product release management ), technical support, escalation management , IT...services, storage systems, or content delivery networks. As a Technical Account Manager (TAM), you will draw… more
- SHI (Austin, TX)
- …scope requests for customer environments. + **Preferred Skills:** + 5+ years in a Technical Account Management , Engineering, or similarly technical role ... others, to address customer needs + Serving as an escalation point for customer concerns + Collaborating with the...work experience + Minimum of 3 years in a Technical Account Management , Engineering, or… more
