- Wipfli LLP (Chicago, IL)
- …member of our IT Service Desk team, responsible for managing day-to-day ticket queues, driving continuous improvement, and supporting service desk operations. This ... role enhances operational efficiency, improves ticket quality, and supports team training and documentation efforts. The Service Desk Lead acts as a mentor,… more
- COOLSOFT (Atlanta, GA)
- …skills to help Team Leads to empower groups to self-organize, use ticket tracking tools correctly, reinforce processes, and enhance collaboration while delivering ... leading Scrum events such as daily stand-ups, planning, sprint planning reviews, ticket tracking board clean-up activities, and retrospectives with the intention of… more
- Indorama Ventures (Pasadena, TX)
- …and recording high-quality information and actions. Additionally, the technician monitors ticket queues, responds promptly to new requests, tracks outstanding calls ... Skilled in Incident, Request, Problem, and Change workflows; ensures precise ticket documentation, impact/urgency assessment, and clear work notes and user… more
- ERP International (Bohemia, NY)
- …and Moblile devices. + Work with clients directly to support and resolve ticket items and infrasturucture issues. + Maintain updates and actions on open assigned ... Desk Support and leadership in an automated setting/ServiceNow preferred. Both ticket management and technial troubleshooting skils required. + Experience developing… more
- Home Depot (Shrewsbury, MA)
- …decisions on concessions, job movement, and customer communication, managing customer care ticket responses, and closing open services in a timely manner; Conducts ... and Core Services team relationships through store events, efficient Care Ticket resolutions, and professional communications; Manages associates to ensure timely… more
- NuAxis Innovations (Washington, DC)
- …to Problems and contribute to Known Error Database (KEDB) updates + Monitor ticket queues, voicemails, and email requests to ensure SLA compliance + Communicate ... updates using government-approved channels + Verify resolution with users prior to ticket closure and capture customer satisfaction + Asset & Configuration Support +… more
- WCG Clinical (Raleigh, NC)
- …related to key client satisfaction, retention, expansion, engagement, general support ticket resolution and help desk satisfaction, and overall client experience net ... metrics are clearly defined and met, including KPIs related to support ticket resolution, help desk satisfaction, and overall client experience scores. **Growth &… more
- FREEMAN (Orlando, FL)
- …desired amount based of show size.nce printed, staples, sorts, and organizes by ticket number. + Distribute printed tickets to warehouse production manager. + Open ... of documents. + File and maintain documents of jobs/shows, organized by date and ticket number, create storage bins for closed shows (up to two months old) and… more
- IT Management Corp. dba 101 VOICE (Santa Clara, CA)
- …phone calls, email, and chat, especially during critical incidentsEnsure timely ticket resolution while maintaining high service quality NOC Team Management Lead, ... mentor, and support NOC engineers across both organizationsAssign, prioritize, and track tickets to meet SLAs and uptime commitmentsEstablish clear escalation paths and ensure issues are resolved efficientlyBalance workload distribution while remaining… more
- Ace Hardware Home Services (Tyler, TX)
- …you read through all the requirements related to this role. 22% of Total Ticket and $29-$35 per hour for meetings and training Job Description: *$5,000 sign-on ... bonus* Who we are: C. Woods Plumbing, Heating, Cooling & Electrical is now an Ace Hardware Company ! At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be… more
- NY CREATES (Albany, NY)
- …about systems, network, hardware, and software. Create documentation for Help desk ticket while talking to an employee, users, vendors, business partners, and ... affiliates who report a computer problem. Install, modify, and repair end use peripherals (eg; Desktops, Laptops, Printers, smartphones, and scanners). Install, modify, and repair software and operating system updates on end use devices. Help with the… more
- Hajoca Corporation (Arlington, TX)
- …* Work with the PCM to establish revenue and margin targets. * Verify the Pick Ticket ship date is the date the material is picked up by the customer, update ... accordingly, and obtain customer signature before releasing material. * Provide customers with reliable information regarding product specifications, pricing, and availability. * Keep the counter area and merchandise displays clean, neat, current, stocked and… more
- NY CREATES (Albany, NY)
- …Priority initiatives. Critical thinking to trace lateral movement via Golden Ticket , Pass-the-Hash, or token theft across hybrid environments. Ability to script ... complex identity transformations (PowerShell, Graph API, Python) for bulk operations and custom connectors. High degree of initiative, dependability, and 24x7 on-call for identity outages or credential compromise incidents. Effective oral & written… more
- TravelNurseSource (Plattsburgh, NY)
- …you go next? With Envista Healthcare Staffing, your healthcare career is an open ticket to wherever your dreams lead- no limits, no settling, no nonsense. Wherever ... you go, we make the journey seamless. Your dedicated recruiter handles the details, giving you unmatched support every step of the way. So you can enjoy the freedom, excitement, and endless possibilities of travelling. Drop the routine. Pick your destination.… more
- Agile IT (San Diego, CA)
- …folks when needed. You are customer-focused a€" recognizing that behind every alert or ticket is a real organization depending on us to keep them safe. You manage ... your time well, prioritize effectively under pressure, and know when to escalate issues to senior engineers or management. Education: Bachelora€ (TM) s degree in Computer Science, Information Security, or a related field is preferred, not required. Whata€ (TM)… more
- Towne Park (Houston, TX)
- …from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey ... and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35% **The total amount of time for all functions of the… more
- Towne Park (Philadelphia, PA)
- …collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage ... surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 15% + Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance.… more
- Dentons US LLP (St. Louis, MO)
- …to enhance system performance and reliability. + Efficiently manage user issues and ticket queues, prioritizing and resolving critical concerns in a timely manner. + ... Manage project work and non-user related incidents via Dentons IT preferred project management platform, Asana. + Other duties as assigned to fully meet the requirements of the position. **Experience & Qualifications:** + Bachelor's degree in a relevant field… more
- ARCO (Atlanta, GA)
- …a desire to fix the "why" behind the issues, not just closing a ticket . + **Process-Driven Mindset** - Analyze business needs, deconstruct workflows, and look for ... long-term process improvements. **Key Soft Competencies** + **Communication** - Deliver clear, concise, and inspiring messages that inform, align, and instill confidence when issues arise. + **Influence** - Build trust and strong partnerships with… more
- Stony Brook University (Stony Brook, NY)
- …resolutions to technical support issues in the departmental knowledge base and ticket system. In addition, the incumbent will be required to proactively research ... and understand new technologies as they develop in order to make recommendations for improving the computing experience of the department. ? Act as an escalation and troubleshooting support person for the Customer Engagement and Support student assistants… more
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