- Monster (Beverly Hills, CA)
- …during performances, helping patrons with same-day sales and resolving any ticketing concerns with grace and efficiency Master the Technical OperationsLead daily ... as assigned. WHAT WE'RE LOOKING FOR1-2 years' experience, preferably in ticketing or a combination of education and experience; Previous Tessitura experience… more
- Monster (Boston, MA)
- …(MDM) platform, with a strong preference for Intune. Experience with a helpdesk ticketing system, such as ServiceNow, is essential. Familiarity with both Android and ... support, device set up support, and device troubleshooting. Utilize a helpdesk ticketing system (eg, ServiceNow) to log, track, and resolve user support requests… more
- Monster (Leesburg, VA)
- …operations for end users. Log and manage support tickets using a ticketing system like ManageEngine, adhering to established processes and escalation protocols. ... in troubleshooting Windows 10 /11 and Microsoft 365 applications. Familiarity with ticketing systems such as ManageEngine, ZenDesk, or equivalent. Strong ability to… more
- Monster (Littleton, CO)
- …requests for technical assistance via phone, email, chat, or helpdesk ticketing system. Troubleshoot and resolve issues related to software, hardware, networking, ... desktop support roles. Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software. Hands-on experience with hardware troubleshooting… more
- Monster (Greenville, TX)
- …customer inquiries, guiding them through troubleshooting steps, and resolving issues using ticketing , CRM, ERP, and related systems. The role is also responsible for ... for training tools, manuals, knowledge portals and technical bulletins. Use a ticketing system to open, track and close customer issues. Provide necessary reports… more
- Monster (Severn, MD)
- …Monitor and respond to incoming requests via phone queues and the ticketing system, ensuring timely and professional support. . Provide first-level technical support ... to higher tiers. . Ensure all support requests are logged in the ticketing system for tracking, reporting, and trend analysis. . Follow established daily, weekly,… more
- Monster (Boston, MA)
- …* Backup/restore operations and DR runbooks. * Experience with ticketing /service management (ServiceNow, Jira, Freshdesk). * Excellent interpersonal and ... communication skills. * Ability to work independently, exercise sound judgment, and make decisions. Preferred Qualifications * Prior work in government, higher-ed, or financial services/fintech environments. * Security operations experience with SIEM and… more
- Monster (Chicago, IL)
- …and support to end-users. Document incidents and service requests in the ticketing system. Escalate unresolved issues to higher-level technical teams. Assist with ... user account management and access requests. Maintain knowledge base articles and user documentation. Monitor and track the performance of service desk metrics. Provide basic Windows and MS Office Support Add/Delete/Migrate User Profiles and apply Group policy… more
- Monster (Raleigh, NC)
- …organization wide Help Desk using provided tools including but not limited to, ticketing system, call queue, and email to provide timely and effective problem ... resolution for end users * Escalate issues to other resources within the department as needed * Maintain a high level of customer satisfaction * Monitor requests to ensure swift closure; escalate issues to management as needed * Coordinate equipment moves and… more
- Monster (Katy, TX)
- …Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate and maintain accurate records of all operating logs ... for fire pumps, generators, HVAC equipment, and other facility systems that are tested on a routine basis. Perform root cause analysis of major downtime events. Assist maintenance mechanics in work that requires two people or when operational needs demand.… more
- Monster (Aiken, SC)
- …the management team and the customer Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work) Maintain ... inventory and spare equipment stock. Participate in special projects as required. Qualifications: Associate levels in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work… more
- Monster (Arlington, TX)
- …10/11 imaging *Proficiency with Microsoft Office Suite and ServiceNow ITSM ticketing systems *Strong analytical and troubleshooting skills for diagnosing technical ... issues *Excellent documentation skills for trouble tickets and system resolutions *Outstanding customer communication and interpersonal skills *Experience ensuring workstation compliance with security patches and requirements *Ability to perform break-fix… more
- Monster (Brooklyn, NY)
- …desktop tasks. Familiarity with ServiceNow, Remedy, Zendesk, or other IT ticketing systems. Intermediate to advanced proficiency in Microsoft Office applications. ... Experience supporting EMR systems and clinical workflows is highly desirable. Preferred Experience (a plus): Experience with CrowdStrike (endpoint protection) Experience with Rapid7 (vulnerability management and security analytics) Experience with N-Able… more
- Monster (Addison, TX)
- …developing in general, strong developer mindset, using JIRA or similar ticketing system, experience working with Agile environment - continuous development * ... Positive mindset and ok taking constructive criticism - team player Strong javascript skills is a definite plus, but I also am hoping to have someone that has database experience. more
- Monster (Edgemere, MD)
- …Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate and maintain accurate records of all operating logs ... for fire pumps, generators, HVAC equipment, and other facility systems that are tested on a routine basis. Mentor all maintenance personnel in developing appropriate skillsets and knowledge of equipment. Assist maintenance mechanics in work that requires two… more
- Monster (Tempe, AZ)
- …who possess a background in event management or coordinating, service industry, ticketing services, and hosting events would be a plus. Candidates with corporate ... learning or extensive training experience would not be the right fit for this role. This individual's onsite schedule will vary based on current events and may involve travel to various local sites for events. Administrative Event Coordinator is responsible… more
- Monster (Naples, FL)
- …requests via Salesforce. *Manage and track support requests using the Salesforce ticketing system. *Act as system administrator for Cvent event management software ... *Collaborate with the Salesforce Center of Excellence (COE) and IT to resolve integration issues. *Support Meeting Planners in using the Salesforce Contracts Management System; understand contract lifecycles and escalate issues or enhancement requests to IT.… more
- Monster (Colorado Springs, CO)
- …must Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher) CRM/ERP/ Ticketing System Experience (M2M/Heat/NetSuite) This is a Full Time Direct ... Hire opportunity. Schedule: Day Shift Location: Colorado Springs CO Duration: Full Time (Direct Hire) Pay Range: $85K- $95K per year *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work… more
- Monster (Greenwood, SC)
- …the management team and the customer Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work) Maintain ... inventory and spare equipment stock. Participate in special projects as required. Qualifications: Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work… more
- Monster (Chandler, AZ)
- …to a wide range of user requests through an established ticketing system Analyze existing process/application and suggest improvements to eliminate performance ... bottle necks with available server resource Providing specialized technical and product support to data center personnel diagnosing, troubleshooting, repairing, and debugging of all OS related issues Requirements: Hands-on experience in change, problem… more
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