- Wayfair (Boston, MA)
- …improving agent experience within ServiceHub, the internal platform powering sales, customer support , ticketing and supplier support at Wayfair. + Own ... and performance perspective, driving improvements in system reliability, usability, and agent efficiency. + Collaborate closely with operations, support teams,… more
- Montage Marketing Group (MD)
- …Marketing Group wants you! Montage is looking for a full-time Operations Center Help Desk Agent to support a federal government contract. This support role ... Job Title: Operations Center Help Desk Agent Location: Hybrid - Rockville, MD and home...Exempt Salary: $50,000-$55,000 Annually Are you an experienced customer support professional with a strong background in ServiceNow? Are… more
- NCR VOYIX (Annapolis, MD)
- …world to your local favorite around the corner. Job Description: SAS L1 Support Agent Location: Maryland, Virtual Requirements: Ability to obtain a "Sensitive" ... Base Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a fast-paced...+ Documentation and incident management using the USPS 'ServiceNow ticketing system. + Ordering replacement parts. + Other customer… more
- SAIC (TN)
- …utilize TEAMS, Email, ticketing system to communicate with the customer and support staff. + Self-motivated and ability to work effectively within a fast-paced ... **Description** **S** **AIC** is looking for a **Service Desk Agent ** for a outstanding opportunity to join our Defense...opportunity to join our Defense & Civilian Sector in support of The United States Marshals Service (USMS). The… more
- AAA Mid Atlantic (Forks, WA)
- Become a Corporate Travel International Agent with AAA Club Alliance! We are seeking an experienced Corporate Travel International Agent to join our dynamic ... GDS are required. + Knowledge of domestic and international faring, ticketing procedures, and commission structures. + Demonstrated professional customer service… more
- Pacific Aviation (Los Angeles, CA)
- …If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)! At Pacific Aviation, we take pride in ... exceptional service to some of the world's finest airlines. As a Customer Service Agent , you'll play a crucial role in ensuring a smooth airport journey for… more
- ZOLL Medical Corporation (San Diego, CA)
- …to assist with AED swap outs. Essential Responsibilities: + A Rescue Ready Service Agent is responsible for an assigned number of AEDs in a defined geographic ... of Pads & Batteries as needed + Post Event support and data retrieval from AEDs + Reporting issues...AEDs + Reporting issues through the Rescue Ready Services Ticketing System + Assist as needed with special projects… more
- House of Blues (San Diego, CA)
- …and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients ... of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we...to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a… more
- Delta Air Lines, Inc. (New York, NY)
- …mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent , you will be the first to greet our customers, guide them to where they ... go, and assist them on the computer with their ticketing and baggage check-in process. This position is an...life insurance benefits. + Family care assistance through fertility support , surrogacy and adoption assistance, lactation support ,… more
- Live Nation (Tacoma, WA)
- Job Summary: BOX OFFICE AGENTLocation: Tacoma, WashingtonDivision: Ticketmaster NA ( Support & Ops)Line Manager: Box Office ManagerContract Terms: Seasonal/Casual, ... are searching for individuals to fill several Box Office Agent roles in the Tacoma area to servicevarious events....(BEHAVIOURAL SKILLS) + Basic foundation and understanding of event ticketing + Strong verbal and written communication skills +… more
- Insight Global (Miami, FL)
- …Within this role you will be focused on providing best in class Guest Support for RBI guests ordering in-store, and across apps/websites. We are a company committed ... Minimum 2 years Customer Service experience Experience with Zendesk, Freshdesk or other ticketing systems Experience in a tech environment null We are a company… more
- Montage Marketing Group (MD)
- …leading teams, managing performance, and delivering coaching and feedback to elevate support agent performance. + Fundamental background in ITIL best practices; ... program? Are you able to design and develop efficient ticketing processes that exceed service level agreements and client...+ Trouble shoot ServiceNow system issues, minimizing system and support agent down time. Customer Support… more
- Motion Recruitment Partners (Norcross, GA)
- …to resolve customers' issues using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or the Development ... is essential for this position. + Familiar with incident ticketing software and processes. + Proven soft skills including...will apply fix or workaround discovered during swarming with Support Analyst II/Developers.o Agent will create new… more
- EchoStar (Englewood, CO)
- …the experience for millions of customers across all of our brands and providing support to our field agents. **Job Duties and Responsibilities** The Ticketing ... App (Case Manager) is an essential application on the agent desktop, part of our App Development & Experience (ADX) team. It's the primary channel for our frontline… more
- GCI Communication Corp (Anchorage, AK)
- …200 Sites Agents and On-Call employees. + Responsible for rural support agent coordination, including administering employee compliance, maintaining appropriate ... will also need to work partially in-office GCI's Operations Support Specialist II will serve as the operations, project,...inside of GCI. Coordinate and create tickets in multiple ticketing systems supported by GCI. Contact clients via phone… more
- Ventura County (Ventura, CA)
- …operational needs and certification skills. + Flexible Workweek/Telework Schedule - We support work life balance by offering compressed work (eg, 9/80 workweek) and ... operations, and to advise, assist, and act as an agent for the Board of Supervisors in all matters...and provides central services that include accounting and fiscal support , personnel administration, IT support , Geographic Information… more
- Live Nation (TX)
- Job Summary: JOB DESCRIPTION - Director, Fan Support Content and Communications Location: Texas, Arizona, West Virginia Division: Ticketmaster Global Fan Support ... Permanent, Full Time, 40 hours/week, Exempt THE TEAM Fan Support is at the forefront of the Ticketmaster brand,...service to fans and clients alike. As the leading ticketing marketplace, we set the standard for an exceptional… more
- General Dynamics Information Technology (Albuquerque, NM)
- …**Job Family:** Systems Administration **Skills:** Computer Systems,End User Support ,Information Technology (IT) Services,Trouble Ticketing **Certifications:** ... - Friday 12:00 PM - 9:00 PM (on call support on weekends)** Join **GDIT** and be a part...Belvoir, VA or Albuquerque, NM.** DTRA is the Executive Agent for the Joint Staff Nuclear Weapons Stockpile Manager… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions ... containment as needed. 5. Maintain accurate and detailed documentation within ticketing systems (eg, Jira, ServiceNow), ensuring traceability and knowledge sharing.… more
- TEKsystems (Beaverton, OR)
- …provide feedback as necessary * Handle coaching conversations with agents * Offer agent support via chat and in-person * Effectively handle consumer escalations ... stats provided via Workforce Management to coach team members and support department incentives * Minor troubleshooting of agent equipment/software… more