- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Bio-Techne (Minneapolis, MN)
- …** Tier 1 MSP Vendor Management** * Be the primary contact for our Tier 1 Managed Service Provider (MSP) and ensure they are meeting agreed-upon ... efficient and effective delivery of IT services, managing IT Tier 1 (MSP) and Tier ...teams. * Ensure seamless escalation of complex issues to Tier 3. * Participate in service delivery… more
- HCA Healthcare (Nashville, TN)
- …Provides Tier 2 product support for assigned applications. Escalated support from tier 1 service operation teams. Including escalation contact and ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip them for… more
- CUNY (New York, NY)
- IT Support Assistant - Service Desk Support Assistant ( Tier 1 , Part-Time, Closing Shift) **GENERAL DUTIES** IT Support Assistants support routine operations ... responsibility" The IT Support Assistant, a Help Desk Associate, is a part-time, Tier 1 support role at the Baruch Service Desk. Reporting directly to… more
- Robert Half Technology (Minneapolis, MN)
- …the Hi-Tech Engineering industry and involves managing Tier 1 and Tier 2 IT teams, ensuring efficient IT service delivery, and implementing continuous ... key metric tracking, and process improvement. * Act as a primary contact for our Tier 1 Managed Service Provider (MSP) and ensure service level agreement… more
- AbbVie (North Chicago, IL)
- …model, providing tactical project support for HR activities and services, day-to-day management of Tier 1 service team, work collaboratively with Tier ... countries. Responsibilities + Ensures the delivery of functional integrity and high-quality employee service via Tier 1 working closely with Tier 2 and 3… more
- Insight Global (Dallas, TX)
- …Description Insight Global's client in the Data Center industry is looking for a team of Tier 1 Service Desk Specialists to join their team to assist with ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -2+ years of service desk phone support experience -Experience supporting mobile phones… more
- UGI Corporation (King Of Prussia, PA)
- …human resources or business administration is preferred. + Minimum 5 years' experience in leading Tier 1 team HR Service Center. All offers of employment are ... Human Resources Service Center Manager Location: King Of Prussia, PA,...Bonuses * Employee Discount Programs Job Summary The HR Service Center serves as the first point of contact… more
- Focus on the Family (Colorado Springs, CO)
- …contract changes and the implications of monthly charges and service levels for each tenant Tier 1 Service Response: + Is responsible for level 1 ... refers questionable matters to Manager. Essential Duties/Responsibilities: Work Order and Service Administration: + Primarily liaison for task and project needs of… more
- Epsilon, Inc (Greenville, SC)
- …needs. **The Solution Center Culture** : Epsilon's Solution Center is comprised of skilled Tier 1 - 3 service technicians who provide 24/7/365 support ... to various commercial businesses and government agencies. Our Service team thinks big and develops solutions to complex...day:** As Solution Center Technician I, you will perform Tier I information technology related help desk duties by… more
- Fujitsu (Richardson, TX)
- …Fujitsu wants innovators like you. Position Overview As a Senior Client Executive for a Tier 1 Communication Service Provider (CSP), you will serve as the ... * Proven track record as Client Executive or Key Account Management with Tier 1 Communications Service Providers * Deep understanding of service … more
- Amentum (Oak Ridge, TN)
- Amentum's Nuclear Projects is a Tier 1 service provider to the US Department of Energy, we deliver safe and innovative solutions at complex nuclear cleanup ... Join us and love what you do! **Qualifications:** + 1 year of experience specializing in Structural Design with...Ability to autonomously develop 3D Models and drawings + 1 + years of experience with Structural Design in REVIT… more
- CACI International (Washington, DC)
- NOSC Infrastructure Tier 1 Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... is aware of any incidents causing a disruption to day-to-day operations. * Keep the Tier 1 Manager abreast of all shift member performance or attendance issues.… more
- Leidos (Lorton, VA)
- …and operational tasks as needed for mission success. This includes: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD Tier 1 team on ... Mission Support Services (MSS) team. MSS is a shared service , internal investment group under the Digital Modernization Sector...(eg SOPs, IOPs, KBAs, training materials, etc.,) for EHD Tier 1 team and Program end users… more
- Robert Half Technology (Puyallup, WA)
- Description We are offering an exciting opportunity for a Tier 1 Help Desk Lead in the IT industry, located in Puyallup, Washington, United States. This role ... issues and ensuring the smooth operation of our customer service desk. Responsibilities: * Oversee the day-to-day operations of...desk. Responsibilities: * Oversee the day-to-day operations of our Tier 1 team. * Ensure the accurate… more
- Leidos (Lorton, VA)
- …quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in support of meeting SLOs. + Performs day-to-day EHD ... is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to join the Mission Support...Mission Support Services (MSS) team. MSS is a shared service , internal investment group under the Digital Modernization Sector… more
- CACI International (Washington, DC)
- NOSC Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... * * **The Opportunity:** CACI is seeking NOSC Infrastructure Tier 1 Analyst to support a 24x7x365...and Citrix . Promptly assign unresolved incidents to higher Tier support or internet service providers to… more