- NuAxis Innovations (Washington, DC)
- ** Tier 1 - IT Service Desk Representative** Location **Washington, DC** \# of openings **10** Salary Range (Min-Max) **00** **We are a federal IT company ... team NOW! We are currently seeking a talented and motivated ** Tier 1 - IT Service Desk Representative** for a Full-Time position. **Overview:** The IT … more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Tyto Athene (San Antonio, TX)
- …call center environment. This position could support one, or both, of the client's TSD (Technical Service Desk ) tier 1 or ASD (Account Service ... any characteristic protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1342/ service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834326889) **Location** _US-TX-San Antonio_ **ID**… more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Children's Mercy Kansas City (Kansas City, MO)
- …the team and provides guidance on monitoring processes. + Performs daily tasks to maintain the Tier 1 Service Desk and Customer self- service ... Senior Analyst is a subject matter expert on all Tier 1 support processes. Serves as an...and report call trends and issues reported into the Service Desk . Senior Analyst will follow precedents… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands ... to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and documentation. Manage… more
- Robert Half Technology (New York, NY)
- …addressing technical issues and ensuring optimal system performance. * Troubleshoot and resolve Tier 1 service desk tickets efficiently, maintaining ... networking concepts. * Demonstrated ability to troubleshoot technical issues and resolve service desk tickets. * Experience in managing IT vendors, including… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, District of Columbia, Lebanon ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Hensel Phelps (Phoenix, AZ)
- …hardware, software, networked peripheral devices, cabling, and networking hardware and software products. + Assist Tier 1 Service Desk to work with end ... to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked # 1 in aviation and #6 overall general contractor in 2024 by… more
- Insight Global (New York, NY)
- Job Description An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 ... team - this team is encompassed of a virtual Tier 1 , a virtual Tier ...Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years)… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... and services. Pay Range: $19hr-22hr **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- IBM (University Park, PA)
- …**Your role and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams...* 1 + year of experience in customer service or help desk role * Basic… more
- Leidos (Odenton, MD)
- …via phone, email, Teams messages, and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- Centre Technologies (Houston, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1 , Help Desk Support Technician! Our Company Culture: Our diverse workforce ... written/verbal communication skills + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports and documentation on or… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk Technician Beltsville,...ACD, and other system processes. + Answer the customer service and help desk telephone lines with ... Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support...CCI ACDD and effective and timely management of all service tickets. This position will follow all procedures outlines… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and ... customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking...1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and… more