- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Washington, DC)
- …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
- Insight Global (Dallas, TX)
- …Insight Global's client in the Data Center industry is looking for a team of Tier 1 Service Desk Specialists to join their team to assist with ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -2+ years of service desk phone support experience -Experience supporting… more
- CUNY (New York, NY)
- IT Support Assistant - Service Desk Support Assistant ( Tier 1 , Part-Time, Closing Shift) **GENERAL DUTIES** IT Support Assistants support routine ... responsibility" The IT Support Assistant, a Help Desk Associate, is a part-time, Tier 1 support role at the Baruch Service Desk . Reporting directly… more
- Robert Half Technology (Memphis, TN)
- …shifts and one weekend shift per month. Requirements Preferred Extras + Service Desk or Tier 1 IT support experience (Windows 10/11, O365, VPN, ... the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1 -tap apply, notifications of AI-matched jobs, and much more. All… more
- State of Massachusetts (Chelsea, MA)
- …primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will ... through phone, email or work management system for all Tier 1 calls. . Perform all ...Minimum one ( 1 ) year of relevant Customer Service / Service Desk experience… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist...of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users… more
- Leidos (Lorton, VA)
- …and operational tasks as needed for mission success. This includes: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD Tier 1 team on ... (eg SOPs, IOPs, KBAs, training materials, etc.,) for EHD Tier 1 team and Program end users...team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including… more
- Leidos (Lorton, VA)
- **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to join the Mission Support Services (MSS) team. MSS is a shared ... EHD Service Level Objectives (SLOs) and the Tier 1 role in support of meeting...of degree. + US Citizen. + Proven experience in Service Desk /Help Desk environments. +… more
- Robert Half Technology (Puyallup, WA)
- Description We are offering an exciting opportunity for a Tier 1 Help Desk Lead in the IT industry, located in Puyallup, Washington, United States. This role ... issues and ensuring the smooth operation of our customer service desk . Responsibilities: * Oversee the day-to-day.... Responsibilities: * Oversee the day-to-day operations of our Tier 1 team. * Ensure the accurate… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk ...###@helenaschools.org or call ###. TTY users should first call 711 to access the Traditional Relay Service from Montana ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena...work as part of a team of 13 serving 1 ,000 employees across 18 campuses in Helena. Some of… more
- Texas A&M University System (Texarkana, TX)
- …users with new technology deployments. + Serves as primary reviewer for incoming tickets for the Tier 1 Service Desk support team. + This document ... represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. KNOWLEDGE, SKILLS & ABILITIES : Minimum Qualifications + High School Diploma or GED.… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 ...Active DOD Public Trust or higher + Superior customer service skills a must; strong desire to provide the highest ... VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...+ Answer calls coming into the Tier 1 Help Desk by the third ring....quality of service to the customer required. + Superb verbal communication… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- Robert Half Technology (Charlotte, NC)
- Description Title: IT Support Specialist (Help Desk | Tier 1 & 2) Overview: We're seeking an IT Support Specialist to provide day-to-day support for ... Escalate complex issues to higher support tiers as needed. Requirements Required Skills: + 1 -3 years' experience in a Help Desk /IT Support role. + Strong… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and ... customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking...1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and… more