- Red River (Arlington, VA)
- **Job Summary:** The Tier 2 Helpdesk Lead /CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change ... with the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead /CAB Manager will primarily work within a… more
- GCyber (Arlington, VA)
- GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a ... an in-depth understanding of Tech Control equipment, and excellent leadership skills. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- Red River (Arlington, VA)
- … will have a proven track record of supervising tech control employees and maintaining Tier 2 Tech Control Helpdesk functions in accordance with DISAC ... **Job Summary:** The Primary Technical Control Facility Lead is a pivotal role responsible for managing...network operation consoles, and circuits. + Operate and maintain Tier 2 Tech Control Helpdesk … more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- GCyber (Arlington, VA)
- …operations comply with DISAC 310-175-9 and other relevant regulations and standards. + Manage Tier 2 Tech Control Helpdesk functions, offering robust support ... is actively seeking a seasoned Primary Technical Control Facility Lead to join our team. This critical role requires...Tech Control facilities. As a Primary Technical Control Facility Lead , you will: + Oversee the day-to-day operations of… more
- Innovative Management & Technology Services (Rockville, MD)
- …all cloud-hosted and on-premise systems meet the latest security standards. + Subtask 4. 2 .7 - Helpdesk Support: Offer Tier 2 and Tier 3 support as ... organization's strategic security goals. Responsibilities: + Develop, document, and lead the implementation of the organization's cloud security strategy,...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and… more
- Public Consulting Group (VA)
- …of the system for end users and administrators as needed. + Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations. + Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- IQVIA (Bethlehem, PA)
- …Representative as needed, including ticket and data change request reviews + Receipt of Tier 2 Helpdesk requests from investigator sites, recording of the ... issue resolution + Interaction with delivery support teams and lead investigation oversight to resolution + Support PMs with...issues resulting from transaction + Failures or resulting from Tier 2 Help Desk calls + Implementation… more
- GRAIL (Menlo Park, CA)
- …also provide advanced support for People related activities in Workday and provide functional Tier 2 HelpDesk troubleshooting when needed. This is a hybrid ... onboarding/offboarding, and data changes including compensation, promotions, and transfers + Lead complex and/or time sensitive projects in support of People… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- General Dynamics Information Technology (Washington, DC)
- …and software issues. **WHAT YOU'LL NEED TO SUCCEED:** + **Required Experience** : 2 -6 years of helpdesk experience + **Required Technical Skills** : CompTIA ... **Skills:** Customer Service,Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years of related experience **US Citizenship Required:** Yes… more
- Emprise Bank (Wichita, KS)
- …+ Assist with training in the technology department + Serve as an escalation point for Tier 1 and Tier 2 IT support; ability to troubleshoot complex ... and maintain a physical inventory system of bank hardware + Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and… more
- Northrop Grumman (Linthicum, MD)
- …Guides) on Linux systems. + General Linux troubleshooting. + End user support. + Support tier 2 and 3 helpdesk tickets. + Support and troubleshot remote ... history. Northrop Grumman Mission Systems is seeking a well-qualified Lead Linux Administrator to join its dynamic team of...include but not limited to: + Perform as primary Lead Linux System Administrator for a large, classified government… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report on the quality of ... performance, in real-time, and report conditions and anomalies to the designated team lead . + Monitor FMV downlink equipment for nominal operations and report any… more
- University of Washington (Seattle, WA)
- …service desk; desktop management, support, and lifecycle; event support; printing; and AV/classroom tier 1 support. The manager is a member of the UW Bothell IT ... Leadership Team and will lead /manage projects, service and process changes, implement Service Management...relationships with customers, vendors, and partners. **DESIRED QUALIFICATIONS** + 2 + years' experience in a customer-facing support role. +… more