- Percepta (Melbourne, FL)
- …the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a ...technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation in Service… more
- Creative Financial Staffing (Worthington, OH)
- …issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and ... Maintain documentation and assist with training as needed Requirements: 2 -year degree in Computer Science/ IT or 4...as needed Requirements: 2 -year degree in Computer Science/ IT or 4 years of relevant experience Strong technical… more
- Creative Financial Staffing (Granville, OH)
- …inventory management, and documentation. Key Responsibilities of the Help Desk Specialist: Provide Tier 1 and 2 support for hardware, software, and applications ... with training as needed Requirements of the Help Desk Specialist: 2 -year degree in Computer Science/ IT or 4 years of relevant experience Strong technical skills… more
- Abbtech Professional Resources (Washington, DC)
- …organizational skills | Required | 5 Microsoft Certifications: MCP | Desired Experience managing service requests for IT support in ServiceNow or a similar ITSM ... with users. Position Description: Resolve technical issues and close out assigned Service /Incident requests within the agency's Service Level Agreements Adhere… more
- Fidelity TalentSource LLC (Merrimack, NH)
- …DescriptionThe RoleFidelity Investments Workplace Investing (WI) organization is seeking a top- tier software engineer to join our team within Stock Plan Services ... during the construction, execution and support of a multi year service delivery roadmap following the agile development methodologies, modern architecture patterns,… more
- The George Washington University (Washington, DC)
- I. JOB OVERVIEW Job Description Summary: GW Information Technology (GW IT ) provides empowering tools and caring support for all members of The George Washington ... of our students, faculty, staff, and researchers. At GW IT , we are committed to cultivating a team culture...team is focused on providing a more stable technology service by increasing the capabilities of our AV support… more
- Exos Talent (Indianapolis, IN)
- …tools and troubleshooting complex network and systems issues. * Experience in IT service management (ITSM) and incident management (eg, ITIL framework). ... required. Position Summary The Infrastructure Manager will oversee a team of Tier 3 Technicians (T3s) and Network Engineers, managing day-to-day operations and… more
- Capgemini Government Solutions (New York, NY)
- …Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin Knowledge of enterprise ... setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …monitoring, and control for a consolidated common operating picture for IT operations. The role will work with engineering, application, security operations, ... Service Desk and, enterprise/solution architects to develop and implement...from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on open tickets… more
- The George Washington University (Washington, DC)
- …highly-ranked programs in the health and biomedical sciences. With dozens of top- tier residency programs, SMHS is a competitive and esteemed destination for medical ... This includes procurement of goods and services, consultant agreements, service agreements, travel requests, honorariums, expense reports, research subject payments,… more
- Proven IT (Franklin, TN)
- …Responsibilities + Advanced Technical Support:Serve as a key support resource for the Proven IT Tier I Engineers, the frontline of our customer's network and ... Tier II IT Support Specialist Franklin, TN...Science or combination of related experience and certifications. + 2 plus years of experience as Tier II.… more
- CUNY (New York, NY)
- IT Support Assistant (Hourly) -Client Services Desktop Support Technician Tier 2 **GENERAL DUTIES** IT Support Assistants support routine operations and ... successful candidate will have the following responsibilities: + Provide tier 2 in-person IT support...+ Knowledge of CISCO/AutoCad equipment Setup + Experience using IT Service Desk Management Software + Knowledge… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** ** IT Support...IT principles and technologies + Provide excellent customer service , while serving as a technical expert and liaison… more
- DXC Technology (Dover, DE)
- …deliver excellence for our customers and colleagues at DXC.com **Job Description:** + The Tier 2 Information Security Analyst is responsible for the first line ... the Tier I Information Security Analysts. + Tier 2 analysts provide a further in-depth...required. + Escalation: Maintain the escalation chain integrity and service levels. **Requirements/Experience:** + ** 2 - 4… more
- Red River (Arlington, VA)
- …user community into actionable IT support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk functions in accordance with DISAC 310-175-9. ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...customer issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service … more
- Leidos (Norfolk, VA)
- …in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated… more
- GovCIO (Washington, DC)
- …commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier ...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service … more
- ManTech (Washington, DC)
- …a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier 2 ** to join our team in Washington, DC. This position supports ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Leidos (Aurora, CO)
- **Description** The National Security Sector at Leidos has an opening for a Tier 2 Software Systems Engineer supporting 24x7-mission applications in Aurora, ... Colorado. The successful candidate will be required to execute procedures of Tier 2 Software Systems Engineering operations working with senior software Engineer… more
- Insight Global (Highland Park, IL)
- …to provide excellent customer service while effectively troubleshooting a variety of Tier 2 level issues via phone, email, and their ticketing system. If ... any issues that need to be escalated to the Tier 2 /3 team, this person will need...Experience supports VIPs and C-level executives (ie white glove service ) Willing to work afterhours once every 2… more
