- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- iconectiv (Bridgewater, NJ)
- …. Follow us on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support/Ops Engineer. This is a production support role, ... proprietary and critical business applications while providing outstanding customer service to our tier 1 customer. This...stage of escalation for Incidents. + Responsible for managing Tier 2 incident responses and resolutions. +… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …(SOPs) for task execution, issue documentation, and escalation. + Collaborate with Tier 2 /3 personnel to resolve cross-domain incidents. + Maintain accurate ... who also demonstrate our core values of passion, freedom, service and growth. If you are looking for a...environments + 0- 2 years of experience in Tier 1 or Tier 2 … more
- CyrusOne (Totowa, NJ)
- …web ticket inquiries within 15 minutes of receipt + Provides superior customer service to all customers + Effectively coordinates and communicates with other teams + ... Adheres to customer-specific procedures and Service Level Agreements (SLA) + Monitors all alarm conditions;...+ **Week 1:** Thursday, Friday Saturday, Sunday + **Week 2 :** Friday, Saturday, Sunday + Ability to work holidays… more
- ITG Brands (Greensboro, NC)
- Service Delivery Analyst 2 - 3rd shift **Location**...**What You Will Do** - JOB SUMMARY Serve as a Tier - 2 support point of contact for end user. ... of tasks to resolve moderate to high technical issues and liaise with Tier -3 for guidance, expertise and available knowledge resources, or tools to ensure proper… more
- Oregon State University (Bend, OR)
- …Department Acad Prog / Student Aff (LCB) Classification Title Program Representative 2 Job Title Program Representative 2 : Volunteer Income Tax Assistance ... 20 hours per week), seasonal (November through April), Program Representative 2 : Volunteer Income Tax Assistance Site Coordinator position for OSU -Cascades.… more
- The Clorox Company (Spring Hill, KS)
- …skills include developing people, leading safety, improving quality and service , delivering cost results, launching new product introductions, managing change, ... and prioritizing maintenance work + Lead loss discussion in Tier meetings + Manage changeover, startup, and shutdown processes...workers as needed. \#LI-Oniste **What we look for:** + 2 - 4 years of operational management or production… more
- NuAxis Innovations (Washington, DC)
- …(IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2 years of current ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on...to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving complex issues,… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... 8AM-5PM** **Primary Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified timeframes. + Act… more
- Towne Park (Kissimmee, FL)
- …a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and...+ Associate's degree preferred and a minimum of two ( 2 ) years of related experience and/or training; OR equivalent… more
- Tyto Athene (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and… more
- The Toro Company (Bloomington, MN)
- …The job title will be based on academic and prior years of experience. + Field Service Support Specialist II = 2 to 4+ years of related technical service ... Field Service Specialist II or III, 50% Travel - The...schedule of 3 days at the Bloomington, MN campus, 2 optional remote days from a home office. What Will… more
- Epsilon, Inc (Greenville, SC)
- …issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management ... **Deputy Service Desk Manager** **Epsilon is now part of...the last two years. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Revelyst (San Diego, CA)
- …To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This position reports ... Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact to the… more
- Tyto Athene (Washington, DC)
- …our cybersecurity services. Take your career to the next level and join us as a Tier 2 SOC Analyst. You will play a critical role in conducting in-depth analyses ... assistance and offer fresh ideas to improve the SOC's performance **Shift:** + Tier 2 A-side Swings (Sun-Wed 12:00pm-10:00pm) **Clearance:** + TS/SCI Required… more
- CyrusOne (Sterling, VA)
- …a technical facility maintenance position supporting data center operations. + 5 to 7 years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... building engineering roles. + Knowledge of ITIL framework and service level standards a plus + Familiarity and knowledge...Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... while upholding stringent security best practices. The position involves providing level 2 & 3 technical support, addressing a diverse range of technical challenges,… more
- Epsilon, Inc (Alexandria, VA)
- …Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting ... incident documentation is required + Address urgent requests for service and assume the duties of any team member...more than 10,000 users. Tier 2 management includes; call management, accounts… more
- CyrusOne (Richardson, TX)
- …working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2 , Tier 3 or Tier 4 Data Center(s) or ... Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal...AutoCad a plus + Knowledge of ITIL framework and service level standards a plus + Willingness to adjust… more
- Mom's Meals (Des Moines, IA)
- …focuses on delivering excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will work hours of ... include, but not limited to + Deliver excellent customer service by providing timely and professional communication with end-users...resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT… more
