- BioAgilytix (Boston, MA)
- …in a professional manner, face to face, on the telephone and in writingAbility to handle Tier 2 and Tier 3 incidentsAbility to plan and prioritize work ... to the Company's employees at all sites. The Specialist responds to end-user service requests in a timely manner, completes requests to configure lab systems,… more
- Merck & Co. (Durham, NC)
- …equipmentActively lead the daily Tier 1 process and participate in the Tier 2 as needed for short-interval control boardCommunication:-Lead and support daily ... Material(s):N/ARequired Skills:Coaching, Coaching, Computerized Maintenance Management Systems (CMMS), Customer Service Management, Customer Value Management, Data Analysis Management, Electrical… more
- Aequor (Indianapolis, IN)
- …positive customer service while meeting or exceeding SLAs.Responsibilities include:Provide Tier 1/ Tier 2 support for desktop/laptop platforms (Windows ... print services, telephony, and A/V systems.Assure timely and quality customer service to all customers.Promote positive service relationships and contribute… more
- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis resource ... will be responsible for escalations from the Tier 1 support team. They will be working with...They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- SKC Communication Products LLC (OK)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- Insight Global (Charlotte, NC)
- …for helping with a backlog of tickets on their Service Now ticket platforms and providing Tier 1/ Tier 2 support. This individual will be a member of a 15 ... within a helpdesk/ desktop support ( Tier 1 and 2 ) Excellent customer service experience Strong communication and eagerness to learn Experience with… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- NuAxis Innovations (Washington, DC)
- …**Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 service desk operations for a high-volume, high-touch IT support environment. The ... and service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement strategies. + Conduct regular QA audits and… more
- CompuCom (Indianapolis, IN)
- …and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and leadership skills and at least 12 ... 2 services and support to clients while ensuring service levels are achieved and customer expectations are met...customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2 ),… more
- Stanford University (Stanford, CA)
- …specifically in support of self- service and tier 1 and tier 2 service center support. Support programs and processes to implement integrated, ... University Human Resources (UHR) department, Stanford is currently establishing an HR Service Center (HRSC) to better support campus upon the upcoming implementation… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- General Dynamics Information Technology (Springfield, VA)
- …8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is ... containment, eradication, and recovery measures for events and incidents. CSOC Tier 2 services includes malware and implant analysis, and forensic artifact… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... the next level! Chenega Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide technical support for system… more
- Koniag Government Services (Washington, DC)
- Tier 2 Network Administrator Washington, DC, USA Req #282 Wednesday, April 30, 2025 **Arlluk Technology Solutions,** a Koniag Government Services company, is ... time off, and more. We are seeking an experienced Tier 2 Network Administrator to investigate and...through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **U.S.… more
- Envita Medical Center (Scottsdale, AZ)
- Job Title: IT Support Specialist / Cabling Technician ( Tier 2 ) Location: Scottsdale, AZ (located specifically in North Scottsdale, at East Bell Road and the 101) ... more than 200 employees at multiple locations in Arizona. Primary Job Responsibilities: * Provide Tier 1 and Tier 2 level desktop support via phone, email,… more
- William C Brown Inc (Springfield, VA)
- …our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the ... Systems Administrator ( Tier 2 Desktop Support) EOE Statement...will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.… more
- New York State Civil Service (Elmira, NY)
- NY HELP Yes Agency Mental Health, Office of Title Psychiatrist 2 , (NY HELPS), Elmira Psychiatric Center, Southern Tier Day Treatment Program at BOCES, P25689 ... No Telecommuting allowed? No County Chemung Street Address Elmira Psychiatric Center - Southern Tier Day Treatment Program at BOCES 459 Philo Road Bldg 1 City Elmira… more
