- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** +...Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems… more
- Epsilon, Inc (Greenville, SC)
- **Deputy Service Desk Manager** **Epsilon is now...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...the last two years. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... 8AM-5PM** **Primary Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified timeframes. + Act… more
- ITG Brands (Greensboro, NC)
- Service Delivery Analyst 2 - 3rd shift **Location**...**What You Will Do** - JOB SUMMARY Serve as a Tier - 2 support point of contact for end user. ... of tasks to resolve moderate to high technical issues and liaise with Tier -3 for guidance, expertise and available knowledge resources, or tools to ensure proper… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is… more
- Epsilon, Inc (Alexandria, VA)
- …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... incident documentation is required + Address urgent requests for service and assume the duties of any team member...preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Mom's Meals (Des Moines, IA)
- …focuses on delivering excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will work hours of ... include, but not limited to + Deliver excellent customer service by providing timely and professional communication with end-users...resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT… more
- Tyto Athene (San Diego, CA)
- …VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- NuAxis Innovations (Washington, DC)
- …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications ... that arise during an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the Desktop Engineering Team to resolve issues… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... stringent security best practices. The position involves providing level 2 & 3 technical support, addressing a diverse range...other related discipline. + 3-5 years of experience in tier III Help Desk or IT support… more
- Epsilon, Inc (Washington, DC)
- …provide top level ( Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist in managing a Cisco Enterprise ... technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical support and troubleshooting for client/user support. + Perform… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Centre Technologies (Tulsa, OK)
- …to customer Executives. + Must be a team player with outstanding customer service skills + The ability to communicate and explain technology to non-technical ... individuals + Regular meeting cadence with client's Executive liaison to discuss the IT environment + Learn and understand the client's business (Regulations and how the client wants to operate) + Strong IT documentation skills… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Insight Global (Altamonte Springs, FL)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ###@insightglobal.com.To learn more about how we collect, keep,… more
