- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CUNY (New York, NY)
- IT Support Assistant - Service Desk Support Assistant ( Tier 1, Part-Time, Closing Shift) **GENERAL DUTIES** IT Support Assistants support routine operations ... Tier 1 support role at the Baruch Service Desk . Reporting directly to the ...Teams, and Zoom. - Escalate complex issues to appropriate Tier 2 support teams, departments, or vendors.… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category:... Tier 1 level. This includes coordination with Tier 2 field operations team, other help desks ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join...experience or 9 years of experience + Prior Help Desk experience ( 2 -4 years) + Prior ServiceNow… more
- Leidos (Lorton, VA)
- …managing a SD/HD team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission Support Services (MSS) team. MSS… more
- Robert Half Technology (Charlotte, NC)
- Description Title: IT Support Specialist (Help Desk | Tier 1 & 2 ) Overview: We're seeking an IT Support Specialist to provide day-to-day support for ... a dynamic IT environment. If you enjoy troubleshooting and delivering excellent service , this is your opportunity! Responsibilities: + Provide first and second-level… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- … **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of related ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...**This position is pending funding.** The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Robert Half Technology (Puyallup, WA)
- …troubleshooting technical issues and ensuring the smooth operation of our customer service desk . Responsibilities: * Oversee the day-to-day operations of our ... Description We are offering an exciting opportunity for a Tier 1 Help Desk Lead in the...to the necessary steps before ticket escalation into the Tier 2 queue. * Maintain a sound… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- RKON (Chicago, IL)
- …contact methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to ... Analyst ( Tier 1), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and… more
- Robert Half Technology (Nashville, TN)
- …and maintaining end-user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- Description Job Description: Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team! As a Tier 2 ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role. + Strong knowledge of… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- Insight Global (Kansas City, MO)
- Job Description - 2 + years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including ... Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a healthcare environment… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...diagnosis, determination and resolution. . Escalate tickets effectively to Tier 2 or 3 teams within timeframes… more
- DriveTime (Tempe, AZ)
- …IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You and your ... expectations. Your team of IT Support specialists will handle Tier 0 - Tier 2 ...areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** + Lead the … more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...+ Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of ... Help Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- State of Colorado (Golden, CO)
- IT Service Desk Manager Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4918592) IT Service Desk Manager Salary $108,000.00 - ... is pleased to announce an opening for an IT Service Desk Manager. The person in this...strategic decisions charting longer-range goals. You will lead a Tier 1 and 2 support team and… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more