- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to ... Local * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is responsible for providing second level service and … more
- Cardinal Health (San Diego, CA)
- …as an escalation point for unresolved incidents from the Level 1 (frontline) support team. + Provide in-depth troubleshooting and resolution for issues including: + ... Create and maintain technical documentation, including knowledge base articles for Level 1 support . + Provide mentoring and guidance to Level 1 staff to improve… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- Insight Global (Scottsdale, AZ)
- …Description A client of Insight Global's is looking for a Tier 2 Desktop Support Analyst to join their team in Scottsdale, AZ. This primary ... of service desk or desktop support * Experience operating at a Tier 2 level (tickets are being escalated to them) * Active Directory experience (add/remove… more
- Robert Half Technology (Charlotte, NC)
- Description We are proactively recruiting for Tier 2 Help Desk Support Analysts in the IT realm. This level requires deeper troubleshooting and support ... Tier 1 technicians when needed Requirements Qualifications: + 2 -4 years of IT support experience + Proficiency with Active Directory, Exchange/Office 365, and… more
- General Dynamics Information Technology (St. Louis, MO)
- …**Experience:** 8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 ... handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 2 services will be under the direct control of, and take direction… more
- Tyto Athene (Washington, DC)
- **Description** Tyto Athene is searching for a part time ** Tier 2 Weekend Day Shift Incident Response Analyst (IR)** to support a law enforcement ... protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1463/part-time- tier - 2 -incident-response- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834326889) **Location** _US-DC-Washington_… more
- Robert Half Technology (Nashville, TN)
- …+ Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical ... currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support ...Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support … more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst ** **Category:** Service... 2 . * Act as a member of the Tier 1 Help Desk, providing end-user support . * ... . **Position Description:** CGI Federal is seeking a business analyst to join a growing and dynamic program to...implement process improvements. * Communicate effectively with the Momentum Tier 2 team, ensuring smooth handoffs of… more
- Robert Half Technology (Nashville, TN)
- …Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , you ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- Robert Half Technology (Nashville, TN)
- …become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution. + ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service-desk- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years'… more
- Robert Half Technology (Charlotte, NC)
- …Qualifications + 2 -4 years of IT help desk or desktop support experience + Proficiency with enterprise ticketing systems (ServiceNow, Jira, etc.) + Familiarity ... you now. Key Responsibilities + Resolve escalated issues from Tier 1 + Troubleshoot Microsoft 365, Active Directory, and...technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means ... how agencies operate. Our work depends on **Help Desk Analyst Tier I** joining our IT Technology...Clearance Level:** Active Top Secret clearance. + **Required Experience:** 2 + years of IT support experience in… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking an experienced Incident Response Analyst to support this highly visible cyber security operations center (SOC) for Customs ... Border Protection (CBP), cyber analysis, application development, and a 24x7x365 support staff. Department of Homeland Security (DHS), Customs and Border Protection… more
- Beth Israel Lahey Health (Charlestown, MA)
- …taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across all Beth ... Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for...technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and support of… more
- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering...ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service ... About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing...(KCS) v6 Fundamentals certification (within 6 months) + HDI Support Center Analyst certification (within 6 months)… more
- IBM (Frederick, MD)
- …ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist with ... WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing… more
- MUFG (Tampa, FL)
- …cybersecurity events across multiple environments using various tools and techniques + Support inquiries from compliance teams such as IT risk management and ... environment to attempt to detect any adversary activity + Support the development of security operations detections, playbooks, and...the Securities and Exchange Act of 1934 or Section 8a( 2 ) or 8a(3) of the Commodity Exchange Act, and… more
- ManpowerGroup (Tempe, AZ)
- …Tempe, AZ (Onsite)** **Job Summary:** We are seeking a proactive and technically capable ** Tier 1 Systems Support Analyst ** to join our runbook-based ... operations across critical platforms. **Key Responsibilities:** + Monitor and support a wide range of applications and systems. +... Tier 1 issues; escalate unresolved issues to Tier 2 /3 teams. + Execute scripts and… more
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