- TEKsystems (Menasha, WI)
- …Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams. Service Desk Operations + Log and update all support interactions in the ... Description We are seeking a motivated and customer-focused Service Desk Analyst in Menasha, WI....common IT problems and escalating more complex issues to higher- tier support teams. Key ResponsibilitiesTechnical Support & Issue Resolution… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...for further technician support. + Manage tickets routed to Tier III for specialized support. + Assist users with… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...Pay Range: $25 - $28 **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more
- Leidos (Odenton, MD)
- …Qualifications:** + High School diploma and 3 years of experience in a Service Desk /Call Center environment + **Security+ required** **or DoD 8570 IAT Level ... messages, and in person. + Able to adapt to service desk capability, handling calls and contacts...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 … more
- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...This includes logging, triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk … more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk ...and a resident of the US for at least 3 years within the last 5 years. + Fluent ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- IBM (Frederick, MD)
- …using a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist ... location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...professional expertise** * 1+ year of experience in customer service or help desk role. * Basic… more
- IBM (Rocket Center, WV)
- …using a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist ... **Introduction** We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...certification preferred. * 1+ year of experience in customer service or help desk role. * Basic… more
- RKON (Chicago, IL)
- …After Joining RKON: + RKON EUE University - internal training program (within 3 months) + Knowledge Centered Service (KCS) v6 Fundamentals certification (within ... Analyst ( Tier 1), End User Engineering About us: RKON...and rewarded-a key reason for the extraordinary level of service we deliver to our customers. About the position:… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 ...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- …work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- General Dynamics Information Technology (Washington, DC)
- …Technical Support Services **Skills:** Computer Hardware,Hardware Troubleshooting,Troubleshooting **Experience:** 3 + years of related experience **US Citizenship ... Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- NTT DATA North America (Batavia, IL)
- …environment. + 1+ years of progressive experience in the field of Information Technology, Service Desk Support, Provide Tier I system administration, contact ... forward-thinking organization, apply now. We are currently seeking a [[ Service Desk Tech]] to join our team...and request fulfillment using ServiceNow or equivalent. + Provide Tier I contact and incident resolution to customers with… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and...providing Tier 0 - 2 (and select Tier 3 ) operations support. Additionally in this… more
- ManTech (Stennis Space Center, MS)
- …related field + 3 + years of relevant experience + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office applications ... **ManTech** seeks a motivated, career and customer-oriented ** Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3 ) operations support. This position works… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... services forwarded from the IT Help Desk that may require hands on or onsite support...assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding… more
- Leidos (Orlando, FL)
- …manage and respond to Help Desk calls supporting the current contract + ProvideHelp/ Service Desk support to end users on a variety of issues. + Identify, ... troubleshoot access issues such as password resets and other tier -based issues.The **Help Desk Specialist** will be...with PC Applications- M365 + Experience as a customer service /help desk agent + Experience in call-taking… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...3 years of Momentum experience, demonstrating strong customer service and leadership. * Understanding of and familiarity with… more