- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- TekSynap (Arlington, VA)
- …to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier - II Work Center support to receive and log trouble calls, track, ... of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert knowledge in… more
- Two95 International Inc. (Cherry Hill, NJ)
- …and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and ... required. Experience: + 2+ years experience working in a helpdesk or technical support role. + Tier ...a helpdesk or technical support role. + Tier 2 experience preferred. Benefits If Interested please send… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking an ** Tier 2 Helpdesk Specialist** to support large-scale migration and operations on a large, high-profile DOD contract in ... degree. + Active DOD Top Secret clearance + Information Assurance Technician (IAT) Level II + Experience in IT customer service including two (4) years of IT… more
- Robert Half Technology (Nashville, TN)
- Description Job Description: Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team! As a Tier 2 ... of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role. + Strong knowledge of desktop operating… more
- Proven IT (Tinley Park, IL)
- …a knowledge center for customer calls in ConnectWise. + Communicates and works as a team with Tier II and Tier III to solve a customer's issues. + Uses logic ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...workings. Responsibilities + Aids support to the Proven IT Helpdesk which is the first line of support for… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- State of Massachusetts (Worcester, MA)
- *Position Summary* MassDOT is looking for a Service Delivery Analyst II to join the IT team. As a Service Delivery Analyst, you will monitor & respond to telephone, ... satisfaction. *Duties and Responsibilities* * Perform analysis, diagnosis, and resolution of tier 2 technical issues. * Record, troubleshoot, and track incidents and… more
- Chenega Corporation (Albuquerque, NM)
- …not limited to): backup and recovery of systems, patching of systems, providing Tier II /III support to lower tiers, performance tuning, hardware upgrades, ... Data Center Technician II Albuquerque, NM Join our Talent Network Data...Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk… more
- Hillside Family of Agencies (Rochester, NY)
- …and recommend applicable adjustments to meet deadlines and budgets. + Responsible for Tier 2 technical support for the Helpdesk team. Configure, deploy, and ... JOB SUMMARY The Network Support Specialist II participates in the planning and completion of...required. Experience: + Minimum of 3 years experience in Helpdesk Support required or combination of education and experience.… more
- Nightingale College (UT)
- …fulfillment of technical service requests and response/diagnosis of technical incidents. The Specialist II , IT makes up the IT Helpdesk team that enables ... Position Summary The Specialist II , IT Support role collaborates with internal and...escalation is required. + Provide aid and training for Tier 1 technicians. Help them to build their skills… more
- CAI (Beaverton, OR)
- …multiple projects under minimal supervision or guidance + Must be able to provide 1st/2nd tier support for most helpdesk related issues + Should be willing to ... Full time **Worksite Flexibility** Onsite **Job Summary** As a Desktop Support Technician II you will perform a variety of general support tasks within an… more
- RWJBarnabas Health (Oceanport, NJ)
- Peoplesoft Funct Analyst II , RemoteReq #:0000187908 Category:Information Systems and IT Status:Full-Time Shift:Day Facility:RWJBarnabas Health Corporate Services ... resolution can be found on initial call or engage Tier 3 Support. + Effectively troubleshoots replicates and develops...during conversion ensuring accuracy. + Ensure timely closure of helpdesk tickets related to ADP system. + Review the… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …J0425-0741 **Employment Type:** Full Time **Position Description:** We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In ... trouble reports. Your leadership will be key in coordinating and supervising helpdesk operations, driving efficiency and excellence in customer support. Join us to… more
- State of Massachusetts (Milford, MA)
- …Technology and Security Standards. Maintain knowledge base articles to help users and Tier I helpdesk staff troubleshoot common issues. Identify recurring issues ... functionality, performance, and integration issues. Monitor and respond to helpdesk tickets, documenting issues, resolutions, and service requests for future… more
- NANA Regional Corporation (Herndon, VA)
- …for password resets or general questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + May learn IT Develpment + ... Provides exceptional customer service and Helpdesk support via phone, email, and in person for...more complex problem reports or service requests to next tier of support as appropriate + Completes work order… more
- NANA Regional Corporation (Herndon, VA)
- …password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer ... service and Helpdesk support via phone, email, and in person for...more complex problem reports or service requests to next tier of support as appropriate. + Complete work order… more
- New England Cancer Specialists (Westbrook, ME)
- …and important in making a difference for our patients. Job Duties: + Provide Tier II technical support across all practice locations, responding to escalated ... technical discipline preferred + 3-5 years in enterprise IT helpdesk experience preferred with at least one year in...products and software as directed/needed. + Keyword: IT Systems Specialist, Network, IT Desk, Helpdesk , From: New England Cancer… more
- M. C. Dean (Boulder, CO)
- …Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. Main responsibilities include but are not limited ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- InGenesis (Fremont, CA)
- …data collection and train users to improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS Helpdesk . * ... staff. * Create best practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce the ticket volume by… more
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