- Wipfli LLP (Milwaukee, WI)
- …find a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II ) is a pivotal member ... of our IT Service Desk team, responsible for managing day-to-day ticket queues, driving...Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure… more
- GCI Communication Corp (Anchorage, AK)
- …systems, documenting root cause and detailing resolution as work is performed. + Provide Tier I Desktop Technicians, Service Desk staff, and customers with ... a field replaceable unit. + Update status and/or resolve Tier II support tickets according to priority...Ability to mentor Desktop Technician I peer group and Service Desk team, providing direction and Desktop… more
- AeroVironment (Manassas, VA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …and Licensee Desk Level Audit (LDLA), the Federal Employee Program (FEP) audit and tier II support to customer service representatives and QA teams, both ... a culture of continuous improvement-helping us deliver care and service our members can rely on, every step of...you will bring:** + Four (4) years of customer service , claims or membership and billing experience in a… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking a Service Desk Specialist to support a customer in Quantico, VA. ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …control processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, ... supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Link Solutions Inc (Adelphi, MD)
- …Responsible for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, ... helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...(2) to four (4) years of relevant experience for Tier II support roles, or four (4)… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II ) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II ) support for troubleshooting, repair, deployment, and installation… more
- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic is...with service level agreements + Resolves issues within Tier II scope or coordinates with Tier ... seeking to hire a Tier II Help Desk Agent supporting the United...6+ years of IT support experience + Strong customer service skills + One of the following certifications: ITIL,… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …help desk / service desk experience. + Experience providing Tier II technical support. + Proficiency with Microsoft Office products. Preferred: + ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier II ) to join our team in Aberdeen Proving Ground, MD. +… more
- Insight Global (Concord, CA)
- …and Requirements 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ... Job Description An employer is looking for a Tier II Desktop Support Technician. This...issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring that… more
- TekSynap (Arlington, VA)
- …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 1 Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person ... interactions + Efficiently document and manage all service requests using the Service ...Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to...software, hardware, and network issues that cannot be resolved by Tier I or Tier II support + ... hire a Tier III Help Desk Agent supporting the United States Senate on a...+ Provides expert-level guidance, consultation, and technical recommendations to Tier I and Tier II … more
- CACI International (Washington, DC)
- …+ Efficiently manage and document all service requests using the Symantec Service Desk ticketing system + Provide clear, effective communication to resolve ... + Triage and escalate complex IT issues to appropriate Tier II , Tier III, and...with help desk ticketing systems, preferably Symantec Service Desk + Knowledge of IT … more
- Koniag Government Services (Washington, DC)
- …**The ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and manage ... LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to...utilities including SCCM + Experience in maintaining and managing service accounts as required. Installing, modifying and maintains systems… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and ... - can start with SECRET clearance Certifications:8570 IAT Level II and Computing Environment eg MD-100, AZ-104 or higher...Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk Technician who… more
