- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent , Tier 1, to join the Mission Support Services ... customer resolution. + Understands EHD Service Level Agreements/ Service Level Objectives (SLAs/SLOs) and the Tier ...prior to your start date. + Proven experience in Service Desk /Help Desk environments. +… more
- Leidos (Lorton, VA)
- …your start date. + Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join...Mission Support Services (MSS) team. MSS is a shared service , internal investment group under the Digital Modernization Sector… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support to an...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- GovCIO (Harrisburg, PA)
- …to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish relationships, prepare ... **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve… more
- MyFlorida (Ocala, FL)
- …PURCHASING AGENT III - 77072702 1 Pay Plan: Career Service Position Number: 77072702 Salary: $37,000.00 Posting Closing Date: 10/12/2025 Total Compensation ... PURCHASING AGENT III - 77072702 1 Date: Sep 9,...plans is appropriate for the type of commodity or service procured and that the procurement adheres to all… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, ... **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-23939): Bowhead seeks an...ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365.… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is the perfect… more
- MyFlorida (Tallahassee, FL)
- …Working Title: OFFICE AUTOMATION ANALYST - 60062267 Pay Plan: Career Service Position Number: 60062267 Salary: $42,561.57 Posting Closing Date: 10/06/2025 Total ... (https://compcalculator.myflorida.com/) Department of Children and Families Entry Level Helpdesk Agent The Office of Information Technology Services is looking for… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Modernizing Medicine (Boca Raton, FL)
- …Records (Gold) + 2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ... new algorithms and architectures for LLM fine-tuning, adaptation, and multi- agent collaboration. + Translate business problems into research-driven AI solutions,… more