- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Marriott (Madison, GA)
- …not by Marriott International, Inc. Job Overview Join our dynamic hospitality team as a Front Desk Agent , where you will be the welcoming face and first point of ... memorable experiences from the moment they arrive. If you're motivated to provide top- tier hospitality and enjoy engaging with diverse guests, this is the perfect… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort Belvoir, ... The successful candidate will manage all facets of IT Service Desk support, from daily operations and...personnel, fostering a culture of continuous improvement and customer-centric service . + Act as a primary change agent… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, ... **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an...ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365.… more
- Eurofins US Network (Dayton, NJ)
- …support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. + Support one or more localized laboratories to provide ... Service Technician, which is a Second Level / Tier 2 position where you will be responsible for...levels. + Must be open-minded and considered a change agent . + Provide hands on/onsite support for various technical… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Idea Entity (Rustburg, VA)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk ), Tier 2 (subject matter support), and ... At Idea Entity, we transform customer pain points into insightful, scalable, agent -powered workflows - built with empathy, clarity, and speed. Our work bridges… more
- The Joint Commission (Oak Brook, IL)
- …customer in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, as ... level of customer satisfaction by providing a high level of customer service , with demonstrated analytical and problem-solving skills. 1. Manages and maintains the… more
- EMCOR Group (Mclean, VA)
- …Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams ... excellent support to ECS Operating Companies through exceptional customer service + Provide guidance and support to ECS and...Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and… more
- Modernizing Medicine (Boca Raton, FL)
- …Records (Gold) + 2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ... new algorithms and architectures for LLM fine-tuning, adaptation, and multi- agent collaboration. + Translate business problems into research-driven AI solutions,… more