- Home Depot (Atlanta, GA)
- **Position Purpose:** The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing ... (SMTP, POP), Active Directory, and Citrix Servers + Experience providing Tier 1-2 support for store and non-store technologies (eg, registers, scanners, network… more
- iconectiv (Bridgewater, NJ)
- …. Follow us on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support /Ops Engineer. This is a production support ... incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal escalation when needed +… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **Must be a US Citizen** (No… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- Tyto Athene (Ashburn, VA)
- …coordinating task assignments, providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency + Operating ... **Description** Tyto Athene is searching for a **Network Operations Center Tier 1 Shift Lead** to support a 24x7x365 NOC for a law enforcement customer in… more
- GCI Communication Corp (Anchorage, AK)
- …by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for ... resolve routine inquiries, and triage/escalate complex issues to a higher tier of support . Customers include external and internal customers, vendors, and 3rd… more
- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... contribute to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving complex issues, however, under situations… more
- Mom's Meals (Des Moines, IA)
- …ensuring accurate documentation of resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT teams + Follow up ... Position SummaryThe IT Support Specialist I provides front-line technical support...excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will… more
- ALBEMARLE (Silverpeak, NV)
- … level hierarchy concepts. The OTS (Operational Technology Security) Engineer role falls under Tier I / II support in the hierarchy. The role requires ... enhance operational efficiency. At small sites, this position also covers on-premise Tier I support for business functions. This position is supported by Tier… more
- Prolink (Cincinnati, OH)
- …Event operations through on-demand setup of remote IT infrastructure and delivery of Tier 1 technical support for onboarding talent and Prolink personnel + ... Information Technology Support Technician (2025-3178) job in Cincinnati, OH **Location:**...OH **Role Type:** Information Technology **JOB SUMMARY** The IT Support Technician position is within Prolink's Information Technology department… more
- Epsilon, Inc (Quantico, VA)
- …+ Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... to, AV switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording… more
- ITG Brands (Greensboro, NC)
- …mindset which drives our success. **What You Will Do** - JOB SUMMARY Serve as a Tier -2 support point of contact for end user. Works beyond routine nature of ... issues. + Utilizes technical skills to analyze inquiries and works closely with Tier 3 support teams and vendor support to address root cause analysis of… more
- Affinius Capital (San Antonio, TX)
- …of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams. + Manage ... For more information, visit affiniuscapital.com. **Job Description** The Senior Desktop Support Technician provides advanced technical support and serves as… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …actions. Additionally, the role includes responding to product-related cybersecurity inquiries as Tier 2 support , formulating process changes based on regulatory ... DCs and other related functions based in OCA). + Support all involved PSIRT functions to deliver the needed...most effectively. + Respond to product-related cybersecurity questions as Tier 2 contact for medical devices developed in the… more
- Epsilon, Inc (Alexandria, VA)
- …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...supporting more than 10,000 users. Tier 2 management includes; call management, accounts management, reporting… more
- Epsilon, Inc (Washington, DC)
- …servicing, repairs and/or installations of network components and provide top level ( Tier 3) technical support to customers and all service-related problems. ... the creation of technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical...procedures, and other support documentation. + Provide Tier 3 technical support and troubleshooting for… more
- Jobleads-US (Washington, DC)
- …change requests throughout the system. As issues or questions arise, they will serve as tier 3 support to end users of the system, consistently working to ensure ... requirements developed in partnership with cross-functional HR and IT teams in support of organizational goals. The individual in this position will also manage… more
- Tyto Athene (San Diego, CA)
- …River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty, staff, and classroom environments, and receives ... resource on the DAU Customer Service Team with on-site support required at the West Campus Location in San...the West Campus Location in San Diego, and remote support services for DAU Regional Locations in Fort Belvoir,… more
- COOLSOFT (Colonial Heights, VA)
- …Agency Interview Type : In Person Only * Onsite Description : - Responds to Tier 1 & 2 support requests. - Provides exceptional customer service. - Communicates ... Create, change, and delete user accounts per request. Provide Tier III/other support per request from various...user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot… more
- Tyto Athene (Reston, VA)
- …pertaining to ICAM user management and assist with OKTA SSO integrations. + Provide Tier III support and work with Desktop Support /Help Desk personnel, ... including current and new designs to provide network and system support including installation, configuration, deployment and maintenance of server hardware and… more
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