- OGE Energy Corp. (Oklahoma City, OK)
- …to meet the more complex requirements of position. **ESSENTIAL FUNCTIONS** * Uncover Customer voice through internal, third-party and unstructured data to drive ... as a trusted resource to assist members and other departments in understanding Customer voice and its connection to successful business strategy implementation.… more
- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- NTT DATA North America (Dallas, TX)
- …adaptable, and forward-thinking organization, apply now. NTT DATA currently seeks a Remote Customer Care Voice Associate to join our team. Basic Qualifications: ... to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring … more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- CVS Health (Northbrook, IL)
- …Satisfaction Initiatives within the Digital Product portfolio. This person will drive the Voice of the Customer initiatives by implementing, using and optimizing ... Job Duties & Responsibilities: + Lead the high-performing team responsible for driving Voice of Customer initiatives. + Develop robust market insights for future… more
- J&J Family of Companies (Irvine, CA)
- …define key process and system improvement opportunities applying key performance indicators and " voice of customer " data to progress innovative standards for ... design, testing, implementation, and post-launch support. . Lead projects to collect " voice of customer " and " voice of employee" feedback to guide project… more
- Cengage Group (Jackson, MS)
- …prioritizes needs, and focuses on retention and renewal of customers + Acts as voice of customer to inform internal stakeholders on product and experience ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
- Omatic (Mount Pleasant, SC)
- …their Omatic solution(s) and is a trusted partner with internal Omatic teams to ensure the voice of the customer is represented in all that we do. What You Will ... up-to-date information on new feature / solution releases. + Represent the voice of customer by communicating customer requests for product and service… more
- Amazon (North Reading, MA)
- …with customers. This role will create and manage data driven initiatives with a voice of customer focus to help achieve Ring's business goals and achieve ... HTML, SQL, Email QA, and Jira - Experience developing campaigns with a voice of customer (voc) narrative and lens. Amazon is an equal opportunity employer and… more
- Medtronic (Lafayette, CO)
- …upsell and cross-sell sales and services opportunities. + Overall, you will act as the voice of customer to advocate for solutions to meet their needs and ... part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM), supports the HealthCast (TM) intelligent patient manager… more
- The Childrens Place (Secaucus, NJ)
- …a customer to determine the highest leverage points to efficiently improve the customer experience. + ** Voice of Customer :** Build and manage a ... With a track record of delivering results, they are customer -obsessed and steeped in culture. Their inner kid is...comprehensive Voice of Customer program by integrating insights from surveys, … more
- Point32Health (Canton, MA)
- …improvement plan.** + In collaboration with key business partners, bring together existing Voice of Customer (VoC) insights, experience data and survey results ... and communities. **Job Summary** Under direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program...+ Must have a strong passion for bringing the voice of customers alive + Proven track record of… more
- Amazon (Seattle, WA)
- …defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services ... role is part of the team that broadly supports defect detection Voice of Customer (VoC), root cause identification and resolution (Andon Cord), and earns back… more
- CARMAX (Littleton, CO)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- CARMAX (Columbus, OH)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- SanDisk (Irvine, CA)
- …GCS Digital Strategy, and Product Management teams to ensure SanDisk products provide the best customer experience + Serve as the voice of the customer ... in these forums when necessary and utilizing this intelligence to provide voice of customer insights to cross functional teams and improve content assets as… more
- Amazon (Bellevue, WA)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- Amazon (Detroit, MI)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
- CARMAX (Newark, DE)
- …service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for ... way your career should be! **General Summary:** Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and… more
- Amazon (Bellevue, WA)
- …and manage mechanisms that ensure high quality at speed and scale. * Represent the voice of customer through external and internal research and map to ... fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders...the future is still to be defined? The Alexa Customer Journeys team is looking for a Principal Product… more
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