- BlackRock (Atlanta, GA)
- …progress towards our CX mission via research and competitive insights , analytics, marketing, business and change management . **Team Overview** **The ... **About this role** **About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients to do business with… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …Researchers, Usability Testers, Behavioral Researchers, and a Measurement Team. The Role As Vice President , Customer Experience, your mission will be to leverage ... them in an integrated way across our brand, journeys, and platforms. The Vice President , Customer Experience will lead a cross-functional team crafting future… more
- JPMorgan Chase (Newark, DE)
- …Own the discovery and grounding high-impact client problems to solve to drive Wealth Management CX objectives through hypothesis-led analyses of CX listening ... into action-oriented insights & recommendations to influence CX roadmaps through consulting on annual CX ...Management channel strategies to measure, monitor, and inform CX roadmaps + You are comfortable working with broad… more
- AdventHealth (Altamonte Springs, FL)
- …quality, coverage, and accuracy across all listening programs . Manage and maintain our CX management platform and apply solutions to improve the platform based ... listen to customers and translate the data into actionable insights , and proactively distribute the findings to empower consumer-centric...matter expert with a passion for consumer centricity and CX and extensive CX program management… more
- Lincoln Financial Group (Columbus, OH)
- …for this opportunity. **Requisition #:** 73031 **The Role at a Glance** As the ** VP , Agile Product Management & Portfolio Owner** , you will provide strategic ... leadership and portfolio management to product-level and digital platform strategies using a...a differentiated customer experience. Additionally, you will engage the CX CoE, Continuous Improvement and third-party experts to inform… more
- Trane Technologies (MA)
- …for each other. This is a remote position. **Job Summary:** As Nuvolo's VP , Head of Client Experience, you will lead Nuvolo's Global Client Experience organization. ... developing measurable KPS, enabling effective account coverage, managing internal CX tools, and creating an inspiring team environment. Key Responsibilities:… more
- Amazon (Westborough, MA)
- …in partnership with management . Identify potential risks and opportunities, and surface insights to management to improve the health of the business * ... Planning for General Availability technologies, Resource planning and Resource management . - The candidate will partner with the leadership...* Act as a business partner to the MSP CX leadership team, providing insights to help… more
- Mass Markets (Wichita, KS)
- …of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, ###@mci.world. EQUAL OPPORTUNITY EMPLOYER At ... accordingly. + Prepare and present regular reports on sales performance to management . + Provide insights and recommendations for improvement. + Collaborate… more
- Vivint (Lehi, UT)
- …of Customer (VOC) program at Vivint to provide sources of truth for the CX performance and deliver actionable insights . This work includes: + Constantly ... a trusting relationship with our customers. This candidate will report to the VP of Customer Experience and be responsible for defining the strategy and… more
- MetLife (NY)
- …director, you will work closely with the Sales, Product, and Marketing Operations, CX , and Insights teams to identify and prioritize market opportunities, ... nurtures, develops, and attracts top talent. **The Role** : Reporting to the VP of Group Benefits B2C Marketing, the Segment Marketing Director will be responsible… more
- Vivint (Lehi, UT)
- …pilots on various products & processes used at Vivint. As a Sr Manager of the CX Learning Lab in our company, you will lead the learning lab and work closely with ... + 8+ years of experience + 6+ years of CX -related work experience (eg, customer-facing roles/customer loyalty projects /...required + Experience in regular updates to senior executives ( VP and above) at a mid-to-large company, with proven… more
- Omnicell, Inc. (Fort Worth, TX)
- …The Digital Experience Specialist's role is a critical part of our Customer Experience ( CX ) team. They are responsible for helping to create and execute a successful ... will report to the Digital Experience Manager, who reports to the VP , Customer Success. **Responsibilities** The Digital Experience Specialist, in coordination with… more