- ABBTECH Professional Resources, Inc. (MD)
- …Web and chat integration: + Support CloudFront + WAF configurations for secure web chat entry points. + Build APIs and event hooks to pass conversation ... agent assist experiences. + Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention...context between web chat , Amazon Connect, and AI services.… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- MSC Industrial Supply Co. (Fernley, NV)
- … web browsers, email, file attachments, tracking tools, website functionality, and web chat ). **OTHER REQUIREMENTS:** + This position may require access to ... attitude. + Use multiple communication channels (phone within a call center environment, web , email, and chat ) to resolve customer needs, including but not… more
- State of Georgia (Fulton County, GA)
- Customer Service Agent I Georgia - Fulton - Atlanta (https://ga.referrals.selectminds.com/jobs/72058/other-jobs-matching/location-only) Hot ... regarding general and specific account and plan-level information, and provide web registration and navigation assistance. Minimum Qualifications & Education + High… more
- Insight Global (Madison, NJ)
- …and security for AI-powered web features * Ability to collaborate on chat agent UI development and semantic search interfaces. * Experience with Flutter/Dart ... using modern JavaScript frameworks and patterns. A strong understanding of web development best practices and deep experience in JavaScript is essential;… more
- System One (Washington, DC)
- …Web and chat integration: o Support CloudFront + WAF configurations for secure web chat entry points. o Build APIs and event hooks to pass conversation ... agent assist experiences. o Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention...context between web chat , Amazon Connect, and AI services.… more
- Robert Half Technology (Atlanta, GA)
- …Web and chat integration: + Support CloudFront + WAF configurations for secure web chat entry points. + Build APIs and event hooks to pass conversation ... agent assist experiences. + Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention...context between web chat , Amazon Connect, and AI services.… more
- Leidos (Gaithersburg, MD)
- …contact attributes. - Maintain and optimize the Contact Control Panel (CCP) and agent experience across voice and chat channels; manage customizations and ... engineers to implement a security first architecture that deflects customer contacts with voice/ chat bots and provides agents real time AI assistance. This is an… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …-9:00pm** **5** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- Amazon (Atlanta, GA)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- Amazon (New York, NY)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...- 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- ServiceNow, Inc. (Palm Beach, FL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... Application Developer (CAD) certification + Extensive experience with Integration Technologies ( Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import… more
- Microsoft Corporation (Redmond, WA)
- …team is responsible for the core systems that power Microsoft 365 Copilot Chat delivering intelligence, quality, and transformative new features. We work at the ... to reason more effectively, respond faster, and support new capabilities in multi-modality, agent -based systems, and beyond + Advance the state of the art in model… more
- Coinbase (Des Moines, IA)
- …and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help Center ... * Lead multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate with Product Managers to define… more
- Capgemini (New York, NY)
- …and CRM Dynamics. + Deliver customer interaction solutions across IVR, Web , Messaging/ Chat , SMS, Social Media, and Genesys Agent Copilot. + Utilize Genesys ... **Key Responsibilities:** + Design and implement Voice and Non-Voice applications including Chat , SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop… more
- Amazon (Austin, TX)
- …in Whole Foods Market, Amazon Fresh, and Amazon Go Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal for ... resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities,… more
- Walmart (Bentonville, AR)
- …customer and associate experiences across all engagement channels, including voice, chat , messaging, and emerging digital platforms. In this role, you will ... north star metrics and long-term success measures for platform performance, agent productivity, and customer experience. Platform Leadership + Lead product direction… more
- HTC Global Services Inc (Auburn Hills, MI)
- Lead AI Architect - Conversational Agent & Intelligent Data Platform (Hybrid - Auburn Hills, MI) Location: Auburn Hills, Michigan [Hybrid: minimum 2 days on-site per ... NLP/NLU pipelines and frameworks to deliver seamless, human-level interactions in chat , voice, or hybrid modes. + Build scalable, secure, production-grade AI… more
