- State of Georgia (Fulton County, GA)
- Customer Care (Call Center) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) New Hot Administrative & ... regarding general and specific account and plan-level information, and provide web registration and navigation assistance. Minimum Qualifications & Education +… more
- CACI International (Arlington, VA)
- …for CISA users submitting inquiries and issues via multiple channels, including phone, web chat , email, and ticketing. * Demonstrate sound customer service and ... Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full...* * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT)… more
- VNS Health (Manhattan, NY)
- …efficient and courteous consumer service via various contact center technologies, such as chat , inbound/outbound calls, email, web , etc., to determine needs and ... to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its… more
- General Dynamics Information Technology (North Charleston, SC)
- …software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available + ... you will provide support through a variety of methods including phone, email, chat , and enterprise ITSM. **RESPONSIBILITIES** _A day in the life of a Help… more
- General Dynamics Information Technology (New Orleans, LA)
- …software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available + ... information and alternative solutions through a variety of methods including phone, email, chat , and enterprise ITSM. In this role, a typical day will include: +… more
- VNS Health (Manhattan, NY)
- …efficient and courteous consumer service via various contact center technologies, such as chat , inbound/outbound calls, email, web , etc., to determine needs and ... to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-chanel engagement experience, including AI-powered chatbots and live agent chat across the web , plus emerging social media ... for the US and Canada, to be utilized across web self-support, AI-powered chatbots and agent training resources + Partner closely with content strategy, product… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- Amazon (Dallas, TX)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- Marriott (Bethesda, MD)
- …responsible for developing and maintaining the strategic technical roadmap of Marriott's GenAI chat and ITSM Platforms. This role is strategic in nature with a ... technical and executive audiences. * Experience and working knowledge of virtual agent chatbot solutions including (but not limited to) Microsoft Copilot, Moveworks,… more
- Robert Half Technology (Allentown, PA)
- …of functionality and features, including but not limited to IVR/ IVA Web email, Chat , SMS, 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, ... and interaction routing strategies * Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run… more
- Lincoln Financial (Greensboro, NC)
- …support to Customer Service, Legal, and other business units for client and agent requests. These requests are related to policy performance and product features. ... through IT * Furnishes Customer Service with solutions to complex client and agent requests related to performance of products * Verifies IRC Section 7702 and… more
- Walmart (Bentonville, AR)
- …evolve a centralized, AI-first knowledge management ecosystem to improve self-service, agent support, and decision-making. + Collaborate with engineering and product ... teams to integrate intelligent systems across support channels like IVR, chat , and CRM. + Contribute to content development, prompt refinement, and documentation… more
- Amazon (Bellevue, WA)
- Description Alexa+ is the groundbreaking cloud-based intelligent agent that powers Echo and other devices designed around your voice. Our mission is to push the ... our customers all around the world, we'd love to chat with you! We're seeking highly talented, driven and...enterprise software and/or services * Knowledge and experience with web -scale services and distributed systems * Excellent written and… more
- Amazon (Bellevue, WA)
- Description Alexa+ is the groundbreaking cloud-based intelligent agent that powers Echo and other devices designed around your voice. Our mission is to push the ... our customers all around the world, we'd love to chat with you! We're seeking highly talented, driven and...facing products and services * Knowledge and experience with web -scale services, distributed systems and online learning systems. *… more
- Lincoln Financial (Greensboro, NC)
- …as necessary. + Reviewing loan settlement statements prepared by the escrow agent for accuracy. + Updating internal systems to ensure that appropriate internal ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more
- Walmart (Bellevue, WA)
- …adoption of AI/ML advances in the entire customer care domain, from customer facing GenAI chat and voice bots, to agent assist experiences, and large scale data ... in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive… more