- Disabled Veteran Solutions (Erie, PA)
- …38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... About the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …2+ years of experience in a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems. + 2-4 years of analytics experience. ... customer experience and retention. This role combines advanced data analysis, workforce management , and strategic reporting to drive operational efficiencies… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... years in quality assurance, process improvement, data analytics, or workforce management + Experience with Automated Call Distribution systems and associated… more
- JPMorgan Chase (Tampa, FL)
- …multi-site, or similar environments + 2+ years experience in a workforce management role + Advanced knowledge of Call Center Operations, Contact Center ... looking to support a Payment Solutions Center, from a workforce management perspective, you have found the...for the Payments Solution Center contact centers. As a Workforce Analyst in Payments, you will be… more
- Prime Therapeutics (Indianapolis, IN)
- …fuels our passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The ... Senior Workforce Planning Analyst is responsible for analyzing,...call center or pharmacy environment + Experience with Workforce planning software (IEX, VERINT, NICE) + Must be… more
- Americor (Irvine, CA)
- We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our team. The ideal candidate will be a strategic ... and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading complex analysis, providing...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As **Contact Center Workforce (CCWF) Management Analyst ** , you'll optimize the engagement center's workforce by developing and ... the following: work experience, training, military experience, education. + Proficiency in workforce management software (Aspect preferred). + Must have strong… more
- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... the capacity planning function as a key member of call center team. Create forecasts by drawing on historical,...meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact… more
- ADP (Augusta, GA)
- …goals, and partner with key stakeholders + Develop a strategic approach to workforce management that combines insights from workforce analytics, human ... ADP is hiring a **Tactical Workforce Planning Analyst .** **The schedule for...and proven expertise in interacting with all levels of management helping educate this group on the planning process… more
- Suburban Propane (Syracuse, NY)
- …data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on- call system, PBX/ACD, call ... **Overview** We're looking for a ** Call Center Systems Analyst ** to join...data across our various Contact Center software applications and call management systems. You'll serve as the… more
- State of Massachusetts (Boston, MA)
- …as well as in the MassDOT Annual Performance ReportTracker. *Position Summary* The Performance Management Analyst at the Office of Performance Management and ... in support of MassDOT and the MBTA. The Performance Management Analyst will help convey complex analytical...* The ability to work effectively with a diverse workforce . *About MassDOT* The 4,000 employees of Massachusetts Department… more
- UHS (Binghamton, NY)
- …support in the development and continuous improvement of all IT service management platforms and surrounding processes. The ITSM Analyst is responsible ... IT customers to design, build and implement IT service management tools within the application. The ITSM Analyst...work is valued and rewarded fairly. A Place to Call Home - Located in New York's Southern Tier,… more
- Tucson Electric Power (Tucson, AZ)
- … Analyst position. Utility experience preferred. . Demonstrated project management time management with demonstrated ability to multi-task priorities ... **HCM Systems Analyst I, II, Sr, or Lead** Company **Tucson...expertise in HR metrics, makes recommendations to leadership for workforce performance measurements and key performance indicators. . Designs… more
- Kelly Services (Farmington Hills, MI)
- …a job that works for you. How about this one? We're seeking a **Treasury Management Customer Analyst ** team member to work at a leading financial institution in ... the job that's just right. **_An ideal candidate would have_** **_treasury management business support experience_** **_with a suite of services experience that… more
- City of Long Beach (Long Beach, CA)
- …Systems Management , Information Systems Support, IT Security Manager, Cybersecurity Analyst , or Database Systems Management . How many years of paid, ... SYSTEMS SPECIALIST I-VII (Human Resources/Payroll Technology Supervisor and CIS Analyst ) Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/4927599) Apply BUSINESS SYSTEMS SPECIALIST I-VII… more
- Insight Global (Pasadena, CA)
- Job Description Insight Global is looking to hire a Case Management Analyst to work for a client of ours in the Pasadena/Altadena area. The Analyst is ... They will be cross-trained across all areas of case management . In addition to communication via calls, emails, and...addition to communication via calls, emails, and texts, the Analyst will assist clients in person when they visit… more
- Huntington Ingalls Industries (Woodlawn, MD)
- …and work at the client's site in Baltimore (Woodlawn), MD. As a Supply Chain Risk Management Analyst , you will play a vital role in supporting our Centers for ... - Mission Technologies is seeking a Supply Chain Risk Management (SCRM) Analyst for a hybrid work...safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML)… more
- Kaleida Health (Buffalo, NY)
- …of audit work papers and developing audit reports that document findings and management action plans. Additionally, the analyst is responsible for communicating ... and personnel to ensure a clear understanding of identified issues. The Internal Audit Analyst will aid in developing management action plans and follow up to… more
- Amentum (Colorado City, CO)
- …continents and is headquartered in Chantilly, VA. If you are an experienced Case Management Analyst seeking a way to positively impact US National Security, ... **Case Management Support Analyst I** Amentum is...work location. 1+ years' experience in: + Supporting a call center/case management environment providing Tier II… more