- JPMorgan Chase (Tampa, FL)
- If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management ... for the Payments Solution Center contact centers. As a Workforce Analyst in Payments, you will be...or similar environments + 2+ years experience in a workforce management role + Advanced knowledge of… more
- Americor (Irvine, CA)
- We are seeking a highly skilled and experienced Principal Workforce Management ( WFM ) Analyst to join our team. The ideal candidate will be a strategic ... efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center… more
- Insight Global (Columbia, MD)
- …MD. This health system is preparing for a major go-live of Infor CloudSuite Workforce Management ( WFM ). This person will support the transition, with ... Insight Global is looking for a dedicated Functional Business Analyst , focused on WFM , to support a...Skills and Requirements * 5+ years of experience in Workforce Management systems * with at least… more
- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... 1 year of experience in a Workforce Management role as a RTA or Analyst ....Proven experience with CISCO Calabrio / UCIC or other WFM platform. + Excellent organization, communication and interpersonal skills… more
- EchoStar (Englewood, CO)
- …in forecasting libraries like Prophet or Darts) and SQL + Familiarity with workforce management software (eg, Calabrio, NICE, Verint, Aspect) and data ... or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on forecasting and reporting + Experience… more
- Teleperformance USA (Warren, MI)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... limit!** **Your Responsibilities** **PURPOSE OF POSITION** **Responsible for** **day-to-day** ** management of s** **ervice** **l** **evel,** **s** **ite** **e**… more
- Tractor Supply Company (Brentwood, TN)
- Sr. Analyst , Workforce Management **Overall Job Summary** This position is responsible for managing Tractor Supply's enterprise Workforce Management ... labor exceeding $800M+ across all TSC locations. The Sr. Analyst , Workforce Management is highly...train Field and Store personnel how to utilize the WFM application to drive labor efficiency while providing legendary… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... are in the right place at the right time. Workforce Analyst will also identify gaps and...experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact...center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support...preferably in a call center environment. + Proficiency in WFM tools such as NICE IEX, Verint, Genesys, or… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …efficiencies. + Manage and route contact volume using ACD systems, ensuring alignment with workforce management ( WFM ) tools. + Extract targeted datasets from ... + 2+ years of experience in a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems. + 2-4 years of analytics… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …*_ **Welcome to Love's:** Love's is seeking a highly analytical and strategic Workforce Analyst to join our Workforce Management team. This role is ideal ... , UKG Pro Reporting Analyst , HR data analyst , WFM analyst , or a...HR systems + Understanding of compensation, benefits, and talent management data and how it ties into workforce… more
- World Wide Technology (St. Louis, MO)
- …Serve as the subject matter expert for UKG Workforce Central (WFC) and Workforce Management ( WFM ) systems. + Lead requirement gathering sessions and ... Inc. currently has an opportunity available for a Senior Analyst in the IT - Sales & Customer Experience...experience with Kronos/UKG Workforce Central (WFC) and Workforce Management ( WFM ). + Strong… more
- TEKsystems (Knoxville, TN)
- … management , Reporting, api, Financial analysis, Financial reporting, process flow, workforce management software, supply chain Top Skills Details Sql,Project ... organization is in need of a Sr. Lawson Financial Analyst on a full time basis. Daily Responsibilities: The...Landmark, Birst, Data Lake/Data Fabric Supply Chain workflows and WFM Analytics Work Force Management ( WFM… more
- Motion Recruitment Partners (Norfolk, VA)
- …the GF migration business capabilities for Finance, Fixed Assets, Supply Chain Management , Logistics, and Workforce management . **Clearance:** Active Secret ... Business Analyst - Norfolk Norfolk, VA **Onsite** Contract $35/hr...Business process improvement activities + Strategic communications and change management + Workforce training and scheduling +… more
- Stanford Health Care (Newark, CA)
- …insights into contact center performance. This role supports operational leaders, workforce management , and business stakeholders by translating raw data ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Connect, CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive… more
- CVS Health (NE)
- … and reporting. + Minimum 3 years experience in utilizing Verint workforce management software or similar application. + Proficiency utilizing Microsoft ... heart, each and every day. **Job Purpose and Summary:** Resource Planning Analyst is responsible for the real-time monitoring including current and upcoming week… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …SOC assessments per CUECs. HR Technologies include at least Oracle HCM Cloud, UKG Pro WFM and ADP Workforce Now. Essential Functions: + Act as primary point of ... Description: Reporting to the Sr. Director, HR Operations, the HR Operations Analyst will be responsible HR compliance and audit activities for HR Technologies. The … more
- The Walt Disney Company (Santa Monica, CA)
- …development. The role also involves close collaboration with cross-functional teams, including Workforce Management ( WFM ), Escalated Support, BPO partners ... Team is seeking an enthusiastic and experienced Social Media Business Analyst to support operations across social media support channels (Twitter, Facebook,… more