- Public Storage (Plano, TX)
- …and adherence to schedules. Primary Responsibilities: + Lead the end-to-end Workforce Management ( WFM ) processes including short-term forecasting, ... metrics. + Provide daily supervision, performance feedback, and professional development to Workforce Management ( WFM ) team members and vendor real-time… more
- EchoStar (Englewood, CO)
- …in forecasting libraries like Prophet or Darts) and SQL + Familiarity with workforce management software (eg, Calabrio, NICE, Verint, Aspect) and data ... provide data-driven solutions + Maintain data integrity and accuracy within WFM systems and reporting tools **Skills, Experience and Requirements** **Education and… more
- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... and scheduling plans meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact center. + Oversees… more
- Northwell Health (Melville, NY)
- …Workforce Management Partnership: Collaborate closely with the Workforce Management ( WFM ) team to accurately forecast call volumes, optimize ... be a strategic leader with a deep understanding of healthcare revenue cycle management , medical billing processes, and call center best practices. You will be… more
- Edward Jones (St. Louis, MO)
- …Edward Jones functional experience required. Minimum of 3 years of previous workforce management or statistical forecasting / analysis experience required. ... center workload efficiency. 8. Proactively identify new contact center tools and WFM software to enhance and support the strategic forecasting goals. 9. Responsible… more
- Americor (Irvine, CA)
- We are seeking a highly skilled and experienced Principal Workforce Management ( WFM ) Analyst to join our team. The ideal candidate will be a strategic ... WFM metrics, including adherence, occupancy, service levels, and forecast accuracy. + Conduct deep-dive analysis to identify root...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center… more
- Dollar Tree (Chesapeake, VA)
- **Job Summary:** The Retail Workforce Management ( WFM ) System & Labor Standards Manager is responsible for optimizing labor deployment across the retail ... requirements to ensure operational efficiency and cost-effectiveness. **Key Responsibilities:** ** Workforce Management System ( WFM ):** + Administer,… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- Mount Sinai Health System (New York, NY)
- …combination of equivalent work experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume Access Center + 2+ ... **Job Description** The Workforce Analyst will analyze historical and real time...and accuracy of data 2. Prepare monthly reports for management team 3. Assist with the forecast … more
- Chewy (Louisville, KY)
- …Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations ... **You'll** **Do** **:** + Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource… more
- Intuit (San Diego, CA)
- …data science-driven leader to own and evolve the **Demand Planning function** within the Workforce Management ( WFM ) organization. In this M3 role, you will ... models** using time series analysis, machine learning, and simulation methods to forecast future workforce demand. + **Translate complex business signals into… more
- Zayo (Santa Clara, CA)
- …as well as OSHA safety certification. + Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This ... support of Field Operations mission - specifically, support better management reporting, information flow and management , business...all head count related costs + Create the budget forecast twelve months in the future + Ensure that… more