- Qualtrics (Provo, UT)
- …other offices around the globe + A Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning + 4+ years experience in a ... globe who think that's work worth doing **Account Services Workforce Planning Analyst** **Why We Have This...a workforce management function for a mid-large call center or contact center … more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Actalent (Durham, NC)
- Job Title: Patient Recruitment Call Center ManagerJob Description The Manager of the Patient Engagement and Recruitment Call Center (PERC) plays a ... role in overseeing the operational excellence of the Patient Engagement and Recruitment Call Center . This position involves the management and leadership of… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- State of Massachusetts (Everett, MA)
- …engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator ... "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills,… more
- Centene Corporation (Austin, TX)
- …+ Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active ... and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations...to meet contractual, quality and compliance goals. + Oversee planning and delivery of training and orientation of staff… more
- Needham Bank (Needham, MA)
- …Learn, and Do the Right Thing) EDUCATION & EXPERIENCE + Must have 2+ years in call center or learning and quality experience + Knowledge of banking preferred + ... tracking of quality to support incentive plans and performance planning and feedback. This position will continuously monitor the...of call criteria and evaluates performance against call standards that utilizes a contact center … more
- Insight Global (Richmond, VA)
- Job Description Our client is seeking a call center manager to support a team of five supervisors. Customer Service Manager, Senior to provide direction and ... The ideal candidate must be confident, emotionally intelligent, and well versed in call center management with expertise in modern telephony and workforce… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... planning , monitoring, or coordinating a quality assurance process in a customer call center . This experience must include directing and coordinating discrete… more
- Thrivent Financial (CA)
- …with an additional 1,300 families. Position Overview: We are seeking a Relationship Center Advisor to join our Insight Planning Group at Thrivent. As ... safe harbor contribution PTO: 10 days initially At Insight Planning Group, part of Thrivent, we believe in helping...us know by sending an email to ###@thrivent.com or call ### and request Human Resources. At Thrivent, we… more
- Capital One (Richmond, VA)
- …subject matter expertise on capacity planning and real time contact center processes when representing the Workforce department in Channels/Card programs & ... Services teams to solve complex problems related to contact center planning and design; ability to partner...or equivalent certification + At least 5 years of Workforce Management experience for a Contact Center … more
- UGI Corporation (Cleveland, OH)
- …produces management reports on contact center activity which may include workforce planning , scheduling, service levels, staffing needs, future staff ... activity, staffing, and customer service levels. Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and… more
- Amazon (Tempe, AZ)
- …from you! Key job responsibilities - Lead strategic workforce planning and management for multi-channel Contact Center operations, including forecasting, ... a leader to manage and streamline our member support center workforce . As Workforce Manager...evolving environment and are excited to develop a world-class workforce planning program, we'd love to hear… more
- Sedgwick (Dublin, OH)
- …client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably ... (WFM) team and their work for a high-volume contact center . + Leverage data analytics and workforce ...+ Strong analytical skills with experience in forecasting, capacity planning , scheduling, and real-time management. + Proven ability to… more
- Access Dubuque (Dubuque, IA)
- …client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably ... (WFM) team and their work for a high-volume contact center . + Leverage data analytics and workforce ...+ Strong analytical skills with experience in forecasting, capacity planning , scheduling, and real-time management. + Proven ability to… more
- Whirlpool Corporation (Benton Harbor, MI)
- …systems. **Minimum requirements** + Bachelors Degree + 3+ years of experience in a Contact Center , Production Planning or Supply Chain + 3+ Prior experience in a ... seeking a qualified candidate to fill a critical Manager, Workforce Management role at our Riverview Campus in Benton...Campus in Benton Harbor, Michigan, or our Customer Experience Center in Cleveland, Tennessee. The primary goal of this… more
- Deschutes County (Bend, OR)
- …This posting will be used to establish a pool of candidates for on call openings at the Stabilization Center . ABOUT THE DEPARTMENT: Deschutes County Health ... consultation, and crisis intervention. Services are provided at the Deschutes County Stabilization Center (DCSC). This is an on- call position. Our clinic is open… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New ... serve as the population health strategist, and policy, and planning authority for the City of New York, while...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases… more
- Providence (Portland, OR)
- …- RN experience in PACE, Home Health, Skilled Nursing Facility, Hospice, RN Call /Advice Center or ER. **Why Join Providence?** Our best-in-class benefits are ... **Description** This phone triage position is per diem/on call /as needed. The Triage RN provides expert geriatric professional, independent nursing care for… more
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