- Camping World (Englewood, CO)
- …attendance management initiatives. **What You'll Do:** + Oversees daily operations of contact center , managing workforce planning and real-time monitoring of ... Camping World is seeking a Workforce Planning Coordinator for our growing...in business or related field preferred + 1-2 Years call center in a Workforce … more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Mass Markets (Killeen, TX)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Alaska Airlines (Seatac, WA)
- …Call Center Operations & Technology oversees contact routing, contact center technology, workforce planning , operational performance and budgeting for ... In-depth experience in contact center and/or operations, technology and workforce planning . + Demonstrated project and change management skills and a thirst… more
- Point32Health (Canton, MA)
- …our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... objectives and optimize resource allocation. + Collaborates with IT Call Center Technology Operations to refine ...call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization. + Communicates… more
- Mass Markets (Garden City, GA)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... align on goals, expectations, and service delivery. + Manage workforce planning , scheduling, and resource allocation. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- CVS Health (Wilkes Barre, PA)
- …And we do it all with heart, each and every day. **Manager, HRBP - Retail Call Center & Mail** **Description** As the manager, HR Business Partner - Retail ... Call Center & Mail, you'll play a...supporting key talent, organizational processes and workplace practices including workforce planning , talent acquisition, performance and change… more
- Option Care Health (Austin, TX)
- …Workplace Award, we recognize that part of being extraordinary is building a **thriving workforce that is as unique as the patients and communities we serve.** Join ... Summary:** Responsible for telephonic management of patients at the telephonic center . **Job Description:** **Job Responsibilities:** + Responsible for assigned… more
- Citizens (Johnston, RI)
- …optimizing contact center technologies including cloud-based platforms, telephony, IVR, call routing, agent tools, system migrations, workforce tools, etc. + ... a visionary and seasoned senior leader to spearhead our Workforce Operations team within the contact center ....financial reports and strategic insights to senior leadership. Capacity Planning : + Analyze contact center volume trends… more
- First National Bank of Omaha (Omaha, NE)
- …Care. This position maintains daily operations and provides strategic workforce planning support within the contact center environment. This role analyzes ... Administers the Workforce Management system for the call center + Develops staff schedules and...Strong analytical and problem-solving skills + Strategic thinking and planning + Collaborative team player and individual contributor +… more
- U-Haul (Phoenix, AZ)
- …creation of standard operating procedures (SOPs). + Drive continuous improvement of workforce planning , tools, systems, and processes. Lead change initiatives ... Workforce Management Support preferred. + Significant experience in a Contact/ Call Center environment with a strong understanding of operations, functions,… more
- Pearson (Columbia, SC)
- …organizational initiatives. + **Cross-Functional Collaboration** : Serve as the cross-functional workforce planning lead, partnering with leaders in Finance, ... & efficiency analysis + Industry experience preferred: Healthcare, Finance, Education, Retail, and/or Call Center + Must have expert knowledge in MS Office suite… more
- City of Long Beach (Long Beach, CA)
- …and community-based learning. + Support the Port's participation in the Goods Movement Workforce Training Facility Planning Committee for the Ports of Los ... WORKFORCE DEVELOPMENT OFFICER Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/4971595) Apply ...hub for international commerce and is a major transportation center . East Asian trade accounts for the bulk of… more
- Centene Corporation (Lansing, MI)
- …and vocabulary. Experience with manpower planning and scheduling. Experience with workforce , forecasting, trending, and call center experience is highly ... staffing adjustments + Coordinate scheduling of all offices with call center supervisory staff + Monitor agent...+ Work directly with the department head on strategic planning and new business implementation and forecasting + Performs… more
- City of Long Beach (Long Beach, CA)
- …the educational experience. + Support the Port's involvement with the Goods Movement Workforce Training Facility Planning Committee for the Ports of Los Angeles ... WORKFORCE DEVELOPMENT SPECIALIST Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/4971647) Apply ...hub for international commerce and is a major transportation center . East Asian trade accounts for the bulk of… more
- Dignity Health (Phoenix, AZ)
- …at least 200 agents. + Refined working knowledge of statistical analysis of call center data, work force management and forecasting, statistical quality control, ... of education and experience. + (7) years experience in workforce management planning , predictive modeling, business and...a team and provide supervision. + Proficient in contact center workforce management tools such as Aspect,… more
- Walgreens (Deerfield, IL)
- …with the goal of balancing cost vs. service. + Conducts analysis of call center management information and operational challenges, including but not limited ... **External Basic Qualifications:** + BA/BS OR High School/GED experience in contact center or workforce administration and at least 3 years of… more
- ASM Research, An Accenture Federal Services Company (Helena, MT)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- Goddard Riverside (New York, NY)
- Program Coordinator (Education and Workforce TEP) Job Details Job Location Stanley M. Isaacs- Education Workforce - New York, NY Position Type Part Time Salary ... Hourly Description Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center ) is a non-profit, multi-service...essential + Be available to work weekends and on call on day(s) not on site. + Support the… more
- Deschutes County (Bend, OR)
- …This posting will be used to establish a pool of candidates for on call openings at the Stabilization Center . ABOUT THE DEPARTMENT: Deschutes County Health ... Behavioral Health Specialist II, On Call Print (https://www.governmentjobs.com/careers/deschutes/jobs/newprint/4977671) Apply Behavioral Health Specialist II, On … more
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