- EDB (Austin, TX)
- … organization. In this highly visible and hands-on role, the ** Manager , Global IT Service Desk ** will be responsible for the design, development and ... our growing business. + Develop business processes using Jira Service Management to provide measurable and auditable IT...growth objectives. + Develop and manage on-call rotation for Service Desk teams. + Design, document and… more
- HCA Healthcare (Austin, TX)
- …and integrity. We care like family! Jump-start your career as a(an) Regional Front Desk Manager today with CareNow. **Benefits** CareNow, offers a total rewards ... location._** Come join our team as a(an) Regional Front Desk Manager . We care for our community!...develop and implement the new hire and summer customer service classes. + Assist IT with new… more
- Sage Hospitality Group (Austin, TX)
- **Why us?** Sage Hospitality Group is set to hire a **Front Desk Manager ** at Hotel Van Zandt in Austin, Texas! Located in the Rainey Street District, Hotel Van ... hope you consider joining us! **Job Overview** The Front Desk Manager is responsible for the daily...Ensures an efficient guest registration, check out and telephone service . Ensures front desk agents are completed… more
- TEKsystems (Austin, TX)
- …use of Knowledge management * Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical ... Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support...in-house trainer. Skills: Help desk , Support, Help desk support, Troubleshooting, Service desk ,… more
- Cayuse Holdings (Austin, TX)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Marriott (Austin, TX)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- L2 Aviation (Dripping Springs, TX)
- …I Location: Dripping Springs, TX (Austin, TX area) Description: Under the direction of the IT Manager , the IT Technician Level I will be responsible for ... or a related field (or equivalent work experience). * Proven experience in a similar IT support or help desk role. * Strong knowledge of computer hardware,… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management. - Proficiency with ServiceNow… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management. - Proficiency with ServiceNow… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management. - Proficiency with ServiceNow… more
- General Dynamics Information Technology (Austin, TX)
- …expertise with large scale, enterprise IT system management and monitoring, service delivery, service desk , software and hardware modernization, ... planning, optimization, service evolution and innovation of services. The Technical Manager will serve as the single point of accountability for the customer… more
- Insight Global (Austin, TX)
- Job Description Insight Global is seeking an Operations Manager to join the team of a fortune 100 company in the telecommunications space. We are looking for ... the ability to support an ever-changing, dynamic, and technical team. The Operations Manager is responsible for all daily activities within the Communication Desk… more
- SHI (Austin, TX)
- …and AWS Cloud environments + Cloud engineering experience in Azure and AWS + Cloud service desk or other related technical support experience in Azure and AWS + ... **Job Summary** The Technical Account Manager on the Managed Services team serves as...as a subject matter expert on the customer's managed IT environment. The TAM conducts regular business reviews with… more
- Marriott (Austin, TX)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Austin, TX)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- SHI (Austin, TX)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Austin, TX)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (Austin, TX)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- SHI (Austin, TX)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Centre Technologies (Austin, TX)
- …we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: + ... environment with opportunities to grow professionally Position Summary Responsible for service delivery with public and private cloud environments. The position will… more