- Humana (Little Rock, AR)
- …consumer experiences **Preferred Qualifications** + Associate's or Bachelor's Degree + Previous inbound call center or related customer service experience ... caring community and help us put health first** The Inbound Contacts Representative 2 represents the company by addressing...3 years of Customer Service experience + Must be bilingual in English & Spanish (able to speak, read… more
- Conviva (Little Rock, AR)
- …Spanish (speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + ... part of our caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or… more
- Bank OZK (Little Rock, AR)
- …or equivalent required. + Minimum of two (2) years of work experience in a call center , retail, or other high-touch customer service position required. + Minimum ... requests. Essential Job Functions + Manages large amounts of inbound and outbound calls in a timely manner. +...on items not able to be resolved on initial call . + Responsible for meeting personal and team target… more
- Bank OZK (Little Rock, AR)
- …required. + Minimum of one (1) year of experience in a call center service position preferred. + Prior bilingual customer service experience preferred. Job ... and procedures. Essential Job Functions + Manages high volume inbound and outbound calls in a timely manner. +...on items not able to be resolved on initial call . + Meets personal and team target key performance… more
- HomeSafe Alliance (Little Rock, AR)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...delivery. + Be the "first face" of HomeSafe via inbound calls/chat/email from customers, internal colleagues, and external partners.… more
- HomeSafe Alliance (Little Rock, AR)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Overnight Contact Center Supervisor **_HomeSafe Alliance_** is the single global...establishing relationships with assigned staff. + Daily monitoring of inbound calls/chats/emails from customers via dashboards. + Leads by… more