- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth… more
- Sunrun (Boston, MA)
- …of Service Desk staff + Provide assistance and guidance to Service Desk Team + Create progression plans, understand employees passions, and ... with other IT Managers and integrate within Service Desk function + Communicating to other...Active Directory + Prior experience working in an Enterprise IT team + Knowledge of networking concepts… more
- NuAxis Innovations (Boston, MA)
- **Tier II Service Desk Specialist** Location **Boston, MA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team ,...are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position.… more
- KPMG (Boston, MA)
- …is currently seeking a Manager, Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which is part of KPMG ... **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 40 **Function:** Business… more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end users ... includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk ...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- Pine Street Inn (Jamaica Plain, MA)
- …+ Experience with front line customer service and/or a similar front desk /customer service desk setting PHYSICAL ABILITIES/SKILLS: REQUIRED: + Ability to ... OF THE POSITION: SUMMARY OF THE POSITION: The Front Desk Guest Service Specialist (GSS) will assist...new employees + Work to foster the concepts of team -work and team -building within the Shift and… more
- SAIC (Hanscom AFB, MA)
- …Coordinator / Account Creator POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide first contact and incident resolution ... **Site Support Technical Specialist** to join our Cloud One team on a 24/7 support desk . The...skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with… more
- CVS Health (Cumberland, RI)
- …to make health care more personal, convenient and affordable. Position Summary The IT Service Center Technician provides technical phone support for CVS Health ... queues as well as working with an internal escalation team to appropriately resolve or route issues. Acts as...details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Sage Hospitality Group (Boston, MA)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... guest to define how we can be distinctly 'of service ' to them - it's a guest changing philosophy...legendary urban charm. As part of the Front Office Team , you are the face of the ever-welcoming Hotel… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and supervise internal and external operations for IT support services, including 24/7/365 service desk and production operations. As a member of the senior ... IT leadership team , the role contributes to...services business line including user end point support, help desk and service desk operations...user end point support, help desk and service desk operations and a variety of… more
- State of Massachusetts (Everett, MA)
- …EOE strategic plans aligned with EOTSS's strategic plan./__/ . Coordinate with EOTSS help desk support to meet the operational service needs of the agency. . ... team to promote the most cost-effective use of IT resources./__/ . Collaborate with the EOE fiscal ...the principle of least privilege. Coordinate with EOTSS help desk support to meet the agency's operational service… more
- CREO (Boston, MA)
- POSITION OVERVIEW The IT Engagement Manager will lead a team... Desk the single source of truth and service delivery channel for IT . + Oversee ... role will be directly accountable for providing services to several customers with a team of on and offshore resources. The IT Engagement Manager will directly… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for… more
- Beth Israel Lahey Health (Woburn, MA)
- …phones._** **_5. Oversees the move to cloud based Five9 CCaaS for HR and IT Support Desk ._** **_6. Manages an operating budget of over 12,000,000._** **Primary ... **FLSA Status:** Exempt **When you join the growing BILH team , you're not just taking a job, you're making...(essential)** **Provides direction and leadership support for Level 3 IT Leadership. (essential)** **Develops and maintains Service … more
- Beth Israel Lahey Health (Charlestown, MA)
- …infrastructure (eg servers, middleware, networking), desktop, business continuity, and service desk . -Creating detailed project plans, project scope ... difference in people's lives.** Under general direction of the IT Director, Project Management Team , provides project...direction of the IT Director, Project Management Team , provides project management leadership and direction for medium… more
- Harvard University (Cambridge, MA)
- …technical support to the HSDM community members and affiliates as part of the School's Service Desk team by researching and answering questions on a broad ... as needed. + Assists with complex technical projects. + Provides cross-functional support of team members in related IT support groups, and performs other duties… more
- ITW (Norwood, MA)
- …+ Manage, monitor, and maintain backups, and patching processes. + Training and coaching Service Desk Technicians and other junior staff. + A positive attitude ... our established strength, commitment to our core values and team focus provides an engaging work environment and offers...personal and career development. We are looking for an IT Infrastructure and Security Specialist tasked with the daily… more
- Robert Half Technology (Boston, MA)
- Description We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering ... Manage Answering Inbound Calls, providing prompt and effective customer service . Requirements * Minimum of 2 years of experience...Minimum of 2 years of experience as a Help Desk Analyst or in a similar role. * Proficiency… more
- ThermoFisher Scientific (Bedford, MA)
- …+ Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk ) + Snow queue management (review queue, self-assignment of tickets, ... + Able to perform the following without direct involvement from manager, senior team member, or lead + Provide resolutions for users for Corporate applications and… more