- FranklinCovey (Boston, MA)
- …post-secondary schools and institutions. To learn more, visit franklincovey.com . **Title:** Customer Success Manager **Division & Department:** Enterprise ... US, preferably in CST **Job Summary** We are seeking a dynamic and proactive Customer Success Manager to join our team. The ideal candidate will be… more
- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- EDB (Boston, MA)
- …**What your impact will be** **LOCATION: US Central Time Zone** As EDB Strategic Customer Success Manager (CSM), you will be at the forefront ... being a champion for your accounts. You will develop, prioritize, and execute customer success plans to nurture and guide your customers along their journey with… more
- Confluent (Boston, MA)
- …One team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Enterprise Customer Success Manager (ECSM) will play a key role in driving ... customer success , retention, and expansion within our Enterprise accounts focused on Latin America accounts with potential to add other Americas accounts. ECSMs… more
- Forrester (Cambridge, MA)
- …Role:** As a member of Forrester's customer success organization, the Customer Success Manager delivers engagement value to Forrester's clients by ... do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work.… more
- Cleo (Boston, MA)
- ** Customer Success Manager ** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each ... over recent years. **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded… more
- Trustmark (Boston, MA)
- …and enables us to bring the best to our colleagues, clients and communities. The Customer Success Manager (CSM) serves as the dedicated, single point of ... The CSM is responsible and accountable for escalated service levels (SLAs), Customer Satisfaction, Effort and NPS scores for their defined accounts. **Service… more
- Insight Global (Cambridge, MA)
- Job Description An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -3+ years of Customer Success Experience -Experience in a biotech or… more
- EDB (Boston, MA)
- …controls, and observability. For more information, visit www.enterprisedb.com ** Customer Success Digital Success Manager ** Boston, MA or Remote ... Time Zone **Job Summary:** Enterprise DB is seeking a highly motivated and experienced Customer Success Operations Manager to join our team. The Customer … more
- Trellix (Boston, MA)
- **_Job Title:_** Product Manager , Customer Success **_Role Overview:_** to be added The Product Manager , Customer Success position is a ... environment with global teams supporting global customers * Experience as Product Manager , Technical Account Management, Customer Success Management, Support… more
- Cornerstone onDemand (Boston, MA)
- …address client satisfaction issues in a SWAT approach. This position will report to the Customer Excellence team within Customer Success . **In this role you ... The Customer Excellence Manager is responsible for...presentation, consulting and analytical skills + Have passion for customer success + Enjoy working in a… more
- Danaher Corporation (Boston, MA)
- …of solutions that safeguard and improve human health. This position is part of the Customer Success department located in the United States of America and will ... role, you will have the opportunity to: + Oversee customer inquiries for assigned accounts to provide a positive... inquiries for assigned accounts to provide a positive customer experience through elite, world-class service management; acts as… more
- ThermoFisher Scientific (Cambridge, MA)
- …**DUTIES:** * Provide technological and process simplification solutions to drive business simplification, standardization & transformation. * Work collaboratively ... with all levels of business stakeholders to drive global initiatives and strategies for adopting Automation Capabilities (RPA, Workiva, Dodeca, workflow tools, Process re-engineering) and lead the execution of automation solutions that optimize Finance… more
- MUFG (Boston, MA)
- …of recommending account, digital banking, and fraud solution controls + Collaborates with Customer Success Manager and operational partners to triage KYC, ... Sanction and High-Risk Industry and Fraud alerts Client Success + Collaborates with client's Relationship Manager and Transaction Banking teams to remain… more
- Cardinal Health (Boston, MA)
- …**_contributes to Cardinal Health_** The Clinical Manager for our Gastroenterology (GI) Customer Success team is responsible for leading the Customer ... specific objectives defined by the VP of Customer Success . In this role, the manager will be held primarily accountable for the overall direction and… more
- Ford Motor Company (Boston, MA)
- …businesses thrive today and into the new era of electrification. The Fleet Success Manager will primarily be responsible for generating new business through ... customer relationships post onboarding to include upselling and customer experience management. + Represent Fleet Success ...and customer experience management. + Represent Fleet Success Team at key dealer and customer … more
- Microsoft Corporation (Boston, MA)
- As a **Sr. Director of Customer Success Account Management** - you lead a high performing team of Customer Success Account Managers (CSAMs) in varying ... This is an exciting role that will help fuel customer success through your leadership with business,...internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable… more
- Amazon (Boston, MA)
- …team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also partners with a global list of ... Description AWS is seeking a Customer Solutions Manager (CSM) team for...better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense… more
- Robert Half-Robert Half Corporate (Quincy, MA)
- **JOB REQUISITION** Talent Manager (Administrative & Customer Support) **LOCATION** MA QUINCY **JOB DESCRIPTION** **Job Summary** Our **Talent Managers** work in ... meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and… more