- EDB (Boston, MA)
- … organization. In this highly visible and hands-on role, the ** Manager , Global IT Service Desk ** will be responsible for the design, development and ... our growing business. + Develop business processes using Jira Service Management to provide measurable and auditable IT...growth objectives. + Develop and manage on-call rotation for Service Desk teams. + Design, document and… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Manager to...of Account Management, oversee the day-to-day activities of the IT Service Desk to ensure ... of technicians and engineers supporting all Red River Managed Service clients. The SD Manager is responsible...Desk reporting to management + Assist with managing IT projects that leverage Service Desk… more
- State of Massachusetts (Chelsea, MA)
- …messaging (outlook issues), network issues, and Telecom. The intern will work closely with the Service Desk Manager . The primary work location for this role ... to the Commonwealth of Massachusetts. *About the Role* The*EOTSS Service Desk team*is responsible for creating, troubleshooting,...service requests received via phone, email, chat, or self- service portal within the IT Management system.… more
- Cayuse Holdings (Boston, MA)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Evident Scientific (Waltham, MA)
- IT Service Operation Manager Job...service restoration. + Oversee the delivery of Global Service Desk and Field Services (Dispatch, Campus, RTB ... Service Operations Manager (SOM) works as part of the Global IT Service Management function and ensures that the global IT infrastructure and services… more
- Marriott (Boston, MA)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Beth Israel Lahey Health (Charlestown, MA)
- …infrastructure (eg servers, middleware, networking), desktop, business continuity, and service desk . -Creating detailed project plans, project scope ... making a difference in people's lives.** Under general direction of the IT Director, Project Management Team, provides project management leadership and direction… more
- Boston Architectural College (Boston, MA)
- …the areas of Help Desk Management, Information Technology Systems, and interdepartmental IT Coordination. The Manager of Support Services acts as the Help ... Desk Manager , and is responsible for providing day-to-day guidance to...to, distribution of tickets and assignments, assuring quality customer service , managing Help Desk schedules, and providing… more
- ThermoFisher Scientific (Bedford, MA)
- …+ Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk ) + Snow queue management (review queue, self-assignment of tickets, ... + IMAC Support + Able to perform the following without direct involvement from manager , senior team member, or lead + Provide resolutions for users for Corporate… more
- Abt Global Inc. (Cambridge, MA)
- …documentation to capture the implemented system design, operations manuals, and hand-off manuals for the IT Service Center (help desk ) and other Tier 1 or ... Opportunity** Abt Global seeks a qualified DevOps Engineer Senior Manager to support our DDS Division. This is both...Scripts + Work with AWS, implementation partners, and internal IT and Digital staff to: + Advocate the benefits… more
- Boston University (Boston, MA)
- …in close collaboration with colleagues across Questrom and BU, from Questrom Events and IT to program faculty to those in our peer student services offices. Program ... Manager , Specialty MBA Programs and Curricular Initiatives, Community Engagement...* Supervises and trains Senior Program Coordinator - Front Desk , supporting the MBA Center in overall office management,… more
- ABBTECH Professional Resources, Inc. (Andover, MA)
- …Desk Side technicians can and should use remote tools to remediate an incident that Service Desk was not able to fix. These activities are as described in the ... using the client incident management system, which is an implementation of HP's Service Manager COTS product. Each technician will manage his/her incident… more
- Marriott (Boston, MA)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Boston, MA)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (Boston, MA)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- State of Massachusetts (Boston, MA)
- …by Technology department policies, process and procedure. * Provides backup support for the Service Desk as needed. * Provides tier 2 and 3 level support ... and Information Technology Infrastructure Library (ITIL) * Prior experience with service desk software. *PREFERRED QUALIFICATIONS* * Experience supporting macOS… more
- Ensono (Boston, MA)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more