- Leidos (Rockville, MD)
- **Description** Leidos, Inc. is seeking qualified, creative, and customer -focused technical representative to provide systems administrator and deskside ... technical support at our customer site as a **Deskside Technician ( Tier ...needs. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering... 2),** you will act as a model of customer service excellence to all organizational staff ... to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as well as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support. + Communicates with… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- NANA Regional Corporation (Arlington, VA)
- **Overview** Suvi is looking for a Technician (Field Service Representative ) to support our government client in Arlington, VA. To join our team of outstanding ... support personnel, through training, with the capability to operate customer tools in normal and emergency operations. + Works...classroom/desk-side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Providing answers to general IT-related questions. + Managing the customer 's ticketing queue. + Tier 1-2 troubleshooting.… more
- HealthEdge Software Inc (Washington, DC)
- … Support Manager will be entrusted with the leadership of a team comprising Tier I and Tier II Customer Support Specialists. The primaryobjectiveof ... customer support goals + Manage a team of Tier I and Tier II Customer...+ Serve as the expert in our product and service offerings, for external and internal users + Collaborate… more
- Citizens (Bethesda, MD)
- …and develop to drive sales excellence, ensure the delivery of world class customer service , and operational integrity in a high-volume branch environment. + ... our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues...accountable + Coaching + Inspiring + Team Leadership + Customer service + Risk acumen + Business… more
- Xylem (Cheverly, MD)
- …passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Essential Duties/Principal ... computerized diagnostic tools.** **Perform routine inspections, preventative maintenance and service various products as directed. Diagnose and report any damage… more
- Lumen (Washington, DC)
- …the world and shape the future. **The Role** The Service Delivery Representative is responsible for ensuring a positive customer experience through the ... industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to...the United States. **The Main Responsibilities** + Provide excellent customer service throughout the lifecycle of client… more
- GAP Solutions Inc (Washington, DC)
- …individual specialists may have varied skillsets such as Radio Frequency (RF) experience, IT Tier 1-2 support, IT Tier 2-3 support, network engineering, etc. The ... patches as necessary. + Respond to end-user requests for service of individual JAWS units within 48 hours of...Emergency Management Notification System (JEMNS) (Blackberry AtHoc) + Provide Tier 1-2 support to the administration and maintenance of… more
- CoreSite (Washington, DC)
- …+ Provide physical security within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing ... and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV...processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to… more
- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... + Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or… more
- General Dynamics Information Technology (Springfield, VA)
- …Operations Manager to direct and oversee all Contractor support for this sub service and serve as the primary Contractor representative to the government ... Hunt Services** joining our team to support our Intelligence customer in **Springfield, VA.** **Job Description:** TCS is hiring...necessary approvals of all actions in support of this sub- service + Operate as an end user, the relevant… more
- Nuclear Regulatory Commission (Rockville, MD)
- …knowledge, analyzing problems, and calculating risks. Competencies: Accountability, Customer Service , Decisiveness, Entrepreneurship, Problem Solving, Technical ... Status, within the federal government Salary: This is a Tier 2 (NRC Pay Group B) SES position Financial...Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability… more
- CACI International (Annapolis Junction, MD)
- …regarding account administration, system and network status. Support/interface with the Customer via phone, VTC, email, chat, and applicable online presence, such ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) + Responds to complicated user questions +… more
- Wiser (Springfield, VA)
- …low risk and strong performance experience of an established GEOINT and Geospatial service provider. This position will employ safe searching principles in order to ... compile publicly available information (PAI) in accordance with established customer policies and procedures, including current storage policies, OPSEC protocols,… more
- Transportation Security Administration (Springfield, VA)
- …The Deputy Chief of Staff serves as a principal advisor and representative of the Administrator, Deputy Administrator (DADM), and Chief of Staff, and ... must possess US Citizenship. You must complete a favorable Tier 5 Background Investigation (T5). You must pass Drug...equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government,… more
- RTX Corporation (Springfield, VA)
- …and work with external teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications + Provide remote end ... with both short-term workarounds and long-term solutions + Responds to escalated service desk/team requests + Communicate effectively (in oral and written form) with… more
- Hi-Line, Inc. (Annapolis, MD)
- …+ Earnings: Unlimited earning potential - truly uncapped commissions + Top- Tier Service : Represent a company known for exceptional customer service . + ... USA products? Join our team as an Outside Sales Representative , where you will enjoy a fantastic work-life balance...certainly not required. We have successful Territory Sales and Service Managers from various backgrounds. Regardless of where you… more