- Trustmark (Madison, WI)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. + ... Identifies problems and relevant issues in semi - routine situations and assesses using standard procedures. + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules,… more
- Trustmark (Madison, WI)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Lincoln Financial Group (Madison, WI)
- …**The Role at a Glance** We are excited to bring on a **Customer Service Representative ** to join our fast paced, high volume contact center team supporting our ... grow in this fast-paced environment. As a Customer Service Representative , you will serve as the first point of...the appropriate systems. You will take ownership of each call working to deescalate customer concerns as needed. +… more
- Conviva (Madison, WI)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written… more
- Humana (Madison, WI)
- …Zone.** **Required Qualifications** + **CANDIDATES** **MUST** **HAVE 1 OR MORE YEARS OF CALL CENTER EXPERIENCE (inbound or outbound)** + **Must** **reside in the ... caring community and help us put health first** The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written… more
- Merck (Madison, WI)
- **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric ... to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge… more
- Morley (Madison, WI)
- …diploma or equivalent + Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where ... Remote - Wisconsin residents_** In this remote Customer Service Representative position at Morley, you'll be trained as an...with customers) + Available to work shifts within the call center 's hours of operation: + Monday… more
- Elevance Health (Waukesha, WI)
- …this role are expected to be able to work in a fast paced, high volume call center environment. + Associates should be able to multi-task and work independently. ... **Customer Care Representative I** **Location:** Remote, within 50 miles of...8 am - 6 pm EST. The **Customer Care Representative I** is responsible for successfully completing the required… more
- CAI (Madison, WI)
- …issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + ... Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative , you will provide first level support and resolution to provider… more
- Envista Holdings Corporation (Madison, WI)
- …SKILLS AND ABILITIES: * Experience with Oracle or another CRM preferred. * 3+ years call center experience. * 2 years of inside or outside sales managing a ... Customer Care Representative Madison,WI POSITION DESCRIPTION: * Answers customer calls...script parameters: uses approved greeting and closure, completes the call to the customer's satisfaction and uses warranty guidelines… more
- TEKsystems (Madison, WI)
- …relationships and open communication with internal and external customers. Skills: Customer service call center , Support, Css, Cms, Customer service, Call ... Member service, Health plan, medicare Top Skills Details: Customer service call center ,Support,Css,Cms Additional Skills & Qualifications: Education High school… more
- Highmark Health (Madison, WI)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- Merck (Madison, WI)
- …must reside within the territory or within commuting distance to a major workload center in the territory. + Travel (%) varies based on candidate's location within ... customers) will be hired at the S2 Oncology Sales Representative level. Candidates with more than 2 years of...and an essential function of your job is to call on external stakeholders who require vaccination to enter… more
- Robert Half Office Team (Madison, WI)
- …in a customer service role * Proven experience answering inbound calls in a call center environment * Proficiency in customer service practices and techniques * ... Description We are recruiting for the role of a Customer Service Representative in Madison, Wisconsin, 53703, United States. This position is integral to our team,… more
- Highmark Health (Madison, WI)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- TEKsystems (Madison, WI)
- …lines and ipads with these issues. Skills: Customer Tech support, optical Technician, call center , oracle, WPM, Microsoft Top Skills Details: Customer Tech ... support, optical Technician, call center , oracle, WPM, Microsoft Pay: 20/hr, CTH Additional Skills & Qualifications: Must: 1 years of customer service experience… more
- TEKsystems (Madison, WI)
- …that they assist over the phone. Preferred Skills & Qualifications: + +1 years of call center experience + High School Diploma Hours + Monday - Thursday 9- ... 5:30 + Friday 8:30-5pm This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume! About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions… more
- HomeSafe Alliance (Madison, WI)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...customers, internal colleagues, and external partners. + Ensures first call resolution through problem solving and effective call… more
- HomeSafe Alliance (Madison, WI)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Contact Center Supervisor **_HomeSafe Alliance_** is the single global...processing customer orders. + May function as a designated representative for designated accounts. + May lead and train… more
- Fresenius Medical Center (Madison, WI)
- …36-40 hours per week Typical shifts are 10-12 hours, with rotating on call required Competitive Pay! **PURPOSE AND SCOPE:** The registered professional nurse (CAP RN ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more