- Refloor (Troy, MI)
- Call Center Agent at Refloor Refloor is the leading flooring company in America, and we are looking for talented individuals to join our team as Call ... and professional demeanor + Preferred: At least one year of sales-based call center experience + Experience with Salesforce CRM is helpful Benefits + $15-$17… more
- BELFOR Property Restoration, Inc (Troy, MI)
- **Job Title** BELFOR Contact Central - Call Center Agent **Location** Any Shifts - Sourcing only **Job Description** **Qualifications**
- Vaco (Lansing, MI)
- …Firm in 2020. For more information, visit pivotpointconsulting.com. **Description:** The Level 1 Call Center Agent will be responsible to support customers ... from our 24x7 call center . This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to… more
- TRAVELING TEAMS (TM) (Bingham Farms, MI)
- …* Answer incoming calls to assist with reservations, confirmations, room need requests, and questions. * Warmly greet a high volume of calls and perform reservation ... procedures. * Explain hotel details, rates, services, amenities, and other information about the hotels as requested. * Sell, process, enter, and confirm room reservations using Traveling Teams selling techniques and strategies. * Provide incoming callers with… more
- Comerica (Farmington, MI)
- Contact Center Agent Tier 2 The office is...$1,000 for every qualified new hire referral * Comerica Call Center earned the Gold Award for Training ... with a diverse team? Join our Team! A Contact Center Agent Tier 2 will have a...or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment.… more
- Allen Harmon Insurance Agency (Battle Creek, MI)
- …+ Three years related work experience. Prefer exposure to insurance agency and call center environment. + Command of verbal and written communication skills. ... MI. We are currently looking for a full-time insurance agent in our Battle Creek office. We offer professional...based on experience, including the benefits listed below: Insurance Agent Benefits and Perks + Compensated the first three… more
- Anywhere Real Estate (Detroit, MI)
- …SalesForce. **Qualifications:** + **Experience:** At least one year working in a call center or telemarketing environment; telephone prospecting and real estate ... ** Agent Recruiter** **Real Life. Real Connections.** **What you'll...career. + Persuasive, going for the win on every call ; celebrating victories, moving past defeats. + Customer focused,… more
- Mass Markets (Bay City, MI)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW INBOUND TOLL COLLECTIONS AGENT (ENTRY-LEVEL) We are looking for Customer Service...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Trinity Health (Livonia, MI)
- … call tracking policies and all call information is logged in the call center tracking system. 3. Supports a high volume of inbound customer calls; ... services to P2P staff if unable to resolve within prescribed timeframe per call center guidelines. 6. Identifies, researches, analyzes and resolves complex… more
- Humana (Lansing, MI)
- …South Dakota. Connectivity requirements are detailed below. **Preferred Qualifications** + Prior call center experience + Prior Medicare Product Sales experience ... + Prior Sales (any industry) experience + In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance. **Additional Information** + Any Humana associate who speaks with a member in a language… more
- TEKsystems (Troy, MI)
- …3 days and 2 days remote. Must have flexibility to work on-site when needed. The Call Center Manager is responsible for the daily oversight and management of the ... while aiming for maximum efficiency and cost-effectiveness in the call center . - Team size will be...and to support personal and professional development. - Answering agent questions regarding best practices or difficult calls. -… more
- Navient (Lansing, MI)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …service inbound phone calls from customers and bankers in English and Spanish in a call center environment to assist customers needing to file a dispute or check ... service while capturing accurate customer account and transaction information. Agent will also provide accurate expectations and disclosures regarding disputed… more
- Anywhere Real Estate (Detroit, MI)
- …experience preferred. + Customer service experience preferred (retail, financial services, or call center ) + Strong computer skills and ability to navigate ... **Anywhere Leads - Contact Center Team Administrator** Anywhere Leads is a dedicated...agent , in states where permitted. **Summary:** The Contact Center **Team Administrator (TA) is** a service center… more
- Extra Space Storage (Clinton Township, MI)
- …to our success from our executive management team, corporate employees, on-site managers and call center team. **Offering a Career Path Paved with Innovation and ... Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent , Leasing Agent , Rental Agent (ie car rental, RV rental, storage… more
- Lincoln Financial Group (Lansing, MI)
- …process, clearly articulates, documents and validates more complex technical requirements for IVR call flows. Maintains and enhances agent set up and call ... 73192 **What You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize Contact… more
- Anywhere Real Estate (Detroit, MI)
- …of success. **Qualifications:** + **Experience:** At least one year working in a call center or telemarketing environment; telephone prospecting and real estate ... with and fostering valuable relationships with qualified brokerages/Broker Owners and large agent teams across the country, using compelling dialogue about our value… more
- Teleperformance USA (MI)
- …computer system + Proven oral & written communication skills + 6 months Call Center experience, preferred + Logical problem-solving skills + Availability to ... your future!** How do you become a Licensed Insurance Agent ? Teleperformance offers a 5-day paid training to help...Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?… more
- CGI Technologies and Solutions, Inc. (Detroit, MI)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Verint Systems, Inc. (Lansing, MI)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, adhoc) which as requested by customers and… more