- Careerbuilder-US (Boston, MA)
- …handling of requests Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support Maintains a ... Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to… more
- 4S (Huntsville, AL)
- …UDPHighly desirable- experience with Spectrum and help desk applications.Previous help desk or Tier 1 call center environmentNetwork certifications ... are considered helpful.Security Clearance: Must be a US Citizen eligible for a DoD Secret Clearance. Benefits: Employer Paid Medical InsuranceDental and Vision Insurance401kPTOTuition Reimbursement Physical Requirements: Work may involve sitting or standing… more
- Galapagos Federal Systems, LLC (Aberdeen Proving Ground, MD)
- …degree or equivalent educational background2-4 years of hands-on experience in an IT/ help desk capacity or customer service can be substituted in ... (ITMSC). Dive into a dynamic role where you'll cater to over 3,000 users with Tier 2 concierge-style support, Monday through Friday, from 7:00 am to 5:00 pm. As the… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier ... II Desktop Specialist shall support the HR Help Desk at the US Dept of...with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support...to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- SAIC (Las Vegas, NV)
- …and challenging career with SAIC in Las Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to resolve ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...tech issues that exceed Tier 1 level support. + The candidate must provide… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Mercy University (Dobbs Ferry, NY)
- …+ Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that multiple calls related to the ... represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in project teams or lead… more
- COMSO, Inc (Columbia, MD)
- …devices, mobile devices, etc + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... Systems Administrator II (TS/SCI w/ Polygraph) Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job...with patching and Nessus scans + CWIP: IAT Level II Certification, IA Baseline Certification in Linux, Unix, Windows,… more
- Stratus Solutions (Columbia, MD)
- …devices, mobile devices, etc. * Provide Tier 1 ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis, and resolution ... of problems * Provide support for the escalation and communication of status to agency management and internal customers * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Configure and manages UNIX… more
- Insight Global (Kansas City, MO)
- …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a ... healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
- DT Professional Services (Dugway, UT)
- …and track solutions in the Help Desk Ticketing system + Perform Tier II /III (direct user support) for WDTC DREN/SDREN core services for Test Mission ... Job Summary: DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the US… more
- Robert Half Technology (Alpharetta, GA)
- Description Robert Half is actively looking for a Tier II Help Desk for a Full Time onsite role in Alpharetta. + Powershell scripting- Experienced + ... this + Intune - Ipads + Training and mentoring Tier 1 + Labtop configurations + POS Application experience...ABILITIES * Minimum of 3 to 5 years of help desk and/or desktop support experience *… more
- CACI International (Arlington, VA)
- …the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and provide ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems . Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems . Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems . Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems . Provide… more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- Acclaim Technical Services (Annapolis Junction, MD)
- …devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... performance. Job Responsibilities: + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems… more
